What users are saying about
5 Ratings
16 Ratings
5 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.7 out of 100
16 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8 out of 100

Feature Set Ratings

  • SurveyLab ranks higher in 5 feature sets: Survey Format & Appearance, Survey Content, Survey Logic, Survey Reporting & Analytics, Survey Administration & Security

Survey Format & Appearance

8.5

SurveyLab

85%
8.0

NICE Satmetrix

80%
SurveyLab ranks higher in 2/3 features

Survey templates

7.3
73%
1 Rating
8.0
80%
2 Ratings

Themes

9.1
91%
1 Rating
8.0
80%
2 Ratings

Custom logo/branding

9.1
91%
1 Rating
8.0
80%
2 Ratings

Survey Content

8.8

SurveyLab

88%
8.0

NICE Satmetrix

80%
SurveyLab ranks higher in 3/3 features

Changes to live survey

9.1
91%
1 Rating
8.0
80%
2 Ratings

Question design help

8.2
82%
1 Rating
8.0
80%
2 Ratings

Multiple question types

9.1
91%
1 Rating
8.0
80%
2 Ratings

Survey Logic

9.1

SurveyLab

91%
8.0

NICE Satmetrix

80%
SurveyLab ranks higher in 1/1 features

Survey logic flexibility

9.1
91%
1 Rating
8.0
80%
2 Ratings

Survey Reporting & Analytics

8.5

SurveyLab

85%
8.0

NICE Satmetrix

80%
SurveyLab ranks higher in 4/5 features

Response tracking

7.3
73%
1 Rating
8.0
80%
2 Ratings

Data export

8.2
82%
1 Rating
8.0
80%
2 Ratings

Standard reports

9.1
91%
1 Rating
8.0
80%
2 Ratings

Custom reports

9.1
91%
1 Rating
8.0
80%
2 Ratings

Analytics

9.1
91%
1 Rating
8.0
80%
2 Ratings

Survey Administration & Security

8.6

SurveyLab

86%
8.0

NICE Satmetrix

80%
SurveyLab ranks higher in 2/2 features

Access controls

8.2
82%
1 Rating
8.0
80%
2 Ratings

Compliance

9.1
91%
1 Rating
8.0
80%
2 Ratings

Survey Distribution

9.1

SurveyLab

91%

NICE Satmetrix

Feature Set Not Supported
N/A
SurveyLab ranks higher in 2/2 features

Vendor-offered crowdsourcing

9.1
91%
1 Rating
N/A
0 Ratings

Respondent restrictions

9.1
91%
1 Rating
N/A
0 Ratings

Attribute Ratings

  • SurveyLab is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.1

SurveyLab

91%
1 Rating
4.0

NICE Satmetrix

40%
7 Ratings

Likelihood to Renew

SurveyLab

N/A
0 Ratings
5.1

NICE Satmetrix

51%
5 Ratings

Likelihood to Recommend

7 Points Ltd.

MySurveyLab is best to use to measure satisfaction, both employee satisfaction and customer satisfaction.
Read full review

NICE Systems

Satmetrix is best suited if you don't currently use Salesforce. A lot of its main selling points are negated by the virtue of having Salesforce. Case management is in Salesforce, reporting is in Salesforce, the structure that NPX imposes is actually clunky and unwieldy, and is much more streamlined on competing platforms such as GetFeedback and SurveyMonkey. The only thing that leaves is the consultative service on being best practice and I don't really get to see any of that.
Read full review

Pros

7 Points Ltd.

  • They have great support that always will help you.
  • MySurveyLab is very flexible. Some things can be done in several ways.
  • They have a very good analytics module with trends, dashboards and data segments. This can give you another view of your data.
  • Collectors add flexibility to surveys. You can collect surveys from a few different source at once
  • They have a mobile application that can collect responses offline(!)
Read full review

NICE Systems

  • Ease of use; SaaS solution, all web based - simple, straightforward and easy to use
  • Multi lingual; we are able to use multiple languages for our surveys
  • Reporting is very flexible; reports can be run for pretty much any data point that you can capture!
Read full review

Cons

7 Points Ltd.

  • Summary export in Excel could be nicer.
  • Tags in the left menu could be more intuitive.
Read full review

NICE Systems

  • Implementation did not go as well as planned and there were problems.
  • If you are running multiple surveys, slicing and dicing data is not that simple.
Read full review

Pricing Details

SurveyLab

Starting Price

Editions & Modules

SurveyLab editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    NICE Satmetrix

    Starting Price

    Editions & Modules

    NICE Satmetrix editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      7 Points Ltd.

      No answers on this topic

      NICE Systems

      The previous experience was so negative that even if they have improved since then it wouldn't help. Another more pertinent reason is because we have an existing 3 year contract with Medallia. Lastly, vendor transitions in our environment (B2B in 132 countries) is extremely painful. I've managed two of them and wouldn't wish it on my worst enemy.
      Read full review

      Alternatives Considered

      7 Points Ltd.

      Read full review

      NICE Systems

      I haven't evaluated any other products. Our executive team selected NPS as the preferred measurement of customer sentiment and Satmetrix is the only certification company I am aware of.
      Read full review

      Return on Investment

      7 Points Ltd.

      • With MySurveyLab we were able to react immediately when customers were not happy, and this reduced churn a lot
      Read full review

      NICE Systems

      • With the knowledge gained front he transactional surveys, Satmetrix helped us significantly improve our customer service processes.
      • Combined with the relationship survey, we were ultimately able to improve our customer retention by over 20% within 2 years.
      Read full review

      Screenshots

      Add comparison