What users are saying about
5 Ratings
15 Ratings
5 Ratings
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Score 8.9 out of 100
15 Ratings
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Score 8.1 out of 100

Likelihood to Recommend

SurveyLab

MySurveyLab is best to use to measure satisfaction, both employee satisfaction and customer satisfaction.
George Smith | TrustRadius Reviewer

NICE Satmetrix

Satmetrix is best suited if you don't currently use Salesforce. A lot of its main selling points are negated by the virtue of having Salesforce. Case management is in Salesforce, reporting is in Salesforce, the structure that NPX imposes is actually clunky and unwieldy, and is much more streamlined on competing platforms such as GetFeedback and SurveyMonkey. The only thing that leaves is the consultative service on being best practice and I don't really get to see any of that.
Simon Whight | TrustRadius Reviewer

Feature Rating Comparison

Survey Format & Appearance

SurveyLab
8.5
NICE Satmetrix
8.0
Survey templates
SurveyLab
7.3
NICE Satmetrix
8.0
Themes
SurveyLab
9.1
NICE Satmetrix
8.0
Custom logo/branding
SurveyLab
9.1
NICE Satmetrix
8.0

Survey Content

SurveyLab
8.8
NICE Satmetrix
8.0
Changes to live survey
SurveyLab
9.1
NICE Satmetrix
8.0
Question design help
SurveyLab
8.2
NICE Satmetrix
8.0
Multiple question types
SurveyLab
9.1
NICE Satmetrix
8.0

Survey Logic

SurveyLab
9.1
NICE Satmetrix
8.0
Survey logic flexibility
SurveyLab
9.1
NICE Satmetrix
8.0

Survey Reporting & Analytics

SurveyLab
8.5
NICE Satmetrix
8.0
Response tracking
SurveyLab
7.3
NICE Satmetrix
8.0
Data export
SurveyLab
8.2
NICE Satmetrix
8.0
Standard reports
SurveyLab
9.1
NICE Satmetrix
8.0
Custom reports
SurveyLab
9.1
NICE Satmetrix
8.0
Analytics
SurveyLab
9.1
NICE Satmetrix
8.0

Survey Administration & Security

SurveyLab
8.6
NICE Satmetrix
8.0
Access controls
SurveyLab
8.2
NICE Satmetrix
8.0
Compliance
SurveyLab
9.1
NICE Satmetrix
8.0

Survey Distribution

SurveyLab
9.1
NICE Satmetrix
Vendor-offered crowdsourcing
SurveyLab
9.1
NICE Satmetrix
Respondent restrictions
SurveyLab
9.1
NICE Satmetrix

Pros

SurveyLab

  • They have great support that always will help you.
  • MySurveyLab is very flexible. Some things can be done in several ways.
  • They have a very good analytics module with trends, dashboards and data segments. This can give you another view of your data.
  • Collectors add flexibility to surveys. You can collect surveys from a few different source at once
  • They have a mobile application that can collect responses offline(!)
George Smith | TrustRadius Reviewer

NICE Satmetrix

  • Ease of use; SaaS solution, all web based - simple, straightforward and easy to use
  • Multi lingual; we are able to use multiple languages for our surveys
  • Reporting is very flexible; reports can be run for pretty much any data point that you can capture!
Geoff Gardner, MSPM, MBCS, CITP | TrustRadius Reviewer

Cons

SurveyLab

  • Summary export in Excel could be nicer.
  • Tags in the left menu could be more intuitive.
George Smith | TrustRadius Reviewer

NICE Satmetrix

  • Implementation did not go as well as planned and there were problems.
  • If you are running multiple surveys, slicing and dicing data is not that simple.
Lawrence Kravitz | TrustRadius Reviewer

Likelihood to Renew

SurveyLab

No score
No answers yet
No answers on this topic

NICE Satmetrix

NICE Satmetrix 5.1
Based on 5 answers
The previous experience was so negative that even if they have improved since then it wouldn't help. Another more pertinent reason is because we have an existing 3 year contract with Medallia. Lastly, vendor transitions in our environment (B2B in 132 countries) is extremely painful. I've managed two of them and wouldn't wish it on my worst enemy.
Anonymous | TrustRadius Reviewer

Alternatives Considered

SurveyLab

George Smith | TrustRadius Reviewer

NICE Satmetrix

I haven't evaluated any other products. Our executive team selected NPS as the preferred measurement of customer sentiment and Satmetrix is the only certification company I am aware of.
Anonymous | TrustRadius Reviewer

Return on Investment

SurveyLab

  • With MySurveyLab we were able to react immediately when customers were not happy, and this reduced churn a lot
George Smith | TrustRadius Reviewer

NICE Satmetrix

  • With the knowledge gained front he transactional surveys, Satmetrix helped us significantly improve our customer service processes.
  • Combined with the relationship survey, we were ultimately able to improve our customer retention by over 20% within 2 years.
Rob Ellison | TrustRadius Reviewer

Screenshots

Pricing Details

SurveyLab

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

NICE Satmetrix

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

SurveyLab
9.1
NICE Satmetrix
4.0

Likelihood to Renew

SurveyLab
NICE Satmetrix
5.1

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