1 Ratings
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Top Rated
385 Ratings
1 Ratings
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Score 7 out of 100

Salesforce Lightning Platform (formerly Salesforce App Cloud)

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Top Rated
385 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.4 out of 100

Likelihood to Recommend

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I would only get into it if I where willing to pay for the support plan and getting some assurances from the team as to where they are headed. The platform itself is great and can save you a ton of hard work and money. but it's hard to be confidant in it's sustainability.
Sagiv Frankel | TrustRadius Reviewer

Salesforce Lightning Platform (formerly Salesforce App Cloud)

I can very easily see Salesforce being a valuable tool for more complex and longer sales cycles. If you're interacting with multiple contacts, departments, and tiers within a company this will give you the organization and powerful analytics you need. If you are working with the same contacts and accounts for long periods of time (sales cycles of several months or more) it might also be a good fit. Be ready to invest heavily is implementation and training from the very beginning. It is a complex tool that requires A LOT of thoughtful, careful, and thorough planning to be implemented successfully. It is not well suited to industries that change rapidly, where your contacts might be completely different today than they were last week or the business you were working with has closed. It does not make sense for a company who's sales goals rely very much on the volume of contract value. You will simply spend too much time on data entry that will, in the end, be unreliable.
Rhiannon Thompson | TrustRadius Reviewer

Feature Rating Comparison

Platform-as-a-Service

Nanobox
8.6
Salesforce Lightning Platform (formerly Salesforce App Cloud)
7.9
Scalability
Nanobox
10.0
Salesforce Lightning Platform (formerly Salesforce App Cloud)
8.8
Platform management overhead
Nanobox
10.0
Salesforce Lightning Platform (formerly Salesforce App Cloud)
7.3
Platform access control
Nanobox
8.0
Salesforce Lightning Platform (formerly Salesforce App Cloud)
7.7
Services-enabled integration
Nanobox
9.0
Salesforce Lightning Platform (formerly Salesforce App Cloud)
8.0
Development environment creation
Nanobox
10.0
Salesforce Lightning Platform (formerly Salesforce App Cloud)
8.1
Development environment replication
Nanobox
10.0
Salesforce Lightning Platform (formerly Salesforce App Cloud)
8.2
Issue monitoring and notification
Nanobox
6.0
Salesforce Lightning Platform (formerly Salesforce App Cloud)
7.9
Issue recovery
Nanobox
8.0
Salesforce Lightning Platform (formerly Salesforce App Cloud)
7.4
Upgrades and platform fixes
Nanobox
6.0
Salesforce Lightning Platform (formerly Salesforce App Cloud)
8.0
Ease of building user interfaces
Nanobox
Salesforce Lightning Platform (formerly Salesforce App Cloud)
7.2
Workflow engine capability
Nanobox
Salesforce Lightning Platform (formerly Salesforce App Cloud)
8.3

Pros

Nanobox

  • Relatively easy setup. One file named "boxfile.xml" controls all relevant services including there communication ports, routes and build steps.
  • Scaling is easy - you can put everything on one machine, split certain services to dedicated machines and scale services to multiple machines. best of all this can be done at any time with almost zero down time.
  • I have not used this yet, but for a few hundred dollars a month you can get dedicated operational services to help you make your setup even easier and ensure your system is operational.
Sagiv Frankel | TrustRadius Reviewer

Salesforce Lightning Platform (formerly Salesforce App Cloud)

  • Reports and dashboards - I can build my own reports very easily to see upcoming renewals, first-year clients and so on. Then, I can create my own custom dashboard to track my favorite reports.
  • Opportunities and quotes - when I first started here we didn't use Opportunities for tracking renewals and upgrades. Now, it's easy to see what I'm working on and when ready I just add the products to a quote and it sends it to our billing for really fast invoice creation. It used to take me hours to do this and now it's seconds.
  • I love using activities - it keeps me organized and up to date on all my accounts that I manage. Plus, I can create future tasks so I don't forget to reach out.
  • I can send mass emails to any group of clients and I can create nice email templates with "placeholders" which allow me to use the first name of the main point of contact across hundreds of organizations. Again, this saves me lots of time.
Kristin Sours | TrustRadius Reviewer

Cons

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  • The company has not been very communicative as of lately. Not much news, no apparent work on missing features.
  • Some components are incomplete as far as some critical features. For example, I use RethinkDB as my database and it's missing critical features like backup and clustering, so It is unusable and they should have made that clear from the get go.
  • The pricing on the support plan is vague. I do have the feeling it is actually well worth the money, but it's hard to form a decisions based without more predictable specific.
  • Seems to me like the platform's future is unclear.
Sagiv Frankel | TrustRadius Reviewer

Salesforce Lightning Platform (formerly Salesforce App Cloud)

  • It can be a bit buggy at times, like randomly not letting you save or making you refresh the page or do the same action, and then it will save.
  • Bugs really are the main issue here. Otherwise it's great with reporting!
Alexa Terry | TrustRadius Reviewer

Usability

Nanobox

No score
No answers yet
No answers on this topic

Salesforce Lightning Platform (formerly Salesforce App Cloud)

Salesforce Lightning Platform (formerly Salesforce App Cloud) 6.7
Based on 3 answers
This builds off a number of things I have already mentioned. This question completely depends on the competence of the developer. This makes the user friendliness of the UI 50/50. However if you have the ability I would say it is quite UI friendly.
Anonymous | TrustRadius Reviewer

Support Rating

Nanobox

No score
No answers yet
No answers on this topic

Salesforce Lightning Platform (formerly Salesforce App Cloud)

Salesforce Lightning Platform (formerly Salesforce App Cloud) 7.5
Based on 17 answers
Salesforce's support is top-notch. They have subject-matter experts that are accessible at all times to address needs as they come up. They let you know in advance when there are system updates and enhancements so that you are prepared for upcoming changes. I've never had an issue that wasn't addressed immediately when reaching out for support.
Shanna Kostopulos | TrustRadius Reviewer

Alternatives Considered

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The ability to choose your own cloud provider is huge, especially for a small start up like I have. We have a lot of free credit from AWS, Google Cloud, IBM, Azure, etc...The data layer is baked into the system which is better for integration then an external provider.There are also a lot fewer differences between environment as everything is Docker based which gives me the confidence that what works on my machine is going to work in production.Heroku doesn't have good support for Docker containers yet and although Heroku has served me well in the past, it is limited in some aspects.
Sagiv Frankel | TrustRadius Reviewer

Salesforce Lightning Platform (formerly Salesforce App Cloud)

Salesforce is the premeire product. Period. The others are cheaper and less capable, they may fulfill your organisation's needs but you will always be looking at Salesforce with wishful eyes. If you are a company that needs to bootstrap then spend the time to evaluate your options. If you are a growing company with plenty of funding it is best to provide your sales team with the best platform you can afford because switching out CRM's is second in complexity to swapping out an ERP.
Jonathan Justin Lewis | TrustRadius Reviewer

Return on Investment

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  • The platform is saving me a lot of time I would have been wasting on operations instead of development.
  • The platform is saving me a lot of money as I can easily switch between cloud providers to find the best price.
  • I am worried though for the price I might have to pay in case of an unexpected system issue.
  • Hopefully I will be able to pay the support plan before that.
Sagiv Frankel | TrustRadius Reviewer

Salesforce Lightning Platform (formerly Salesforce App Cloud)

  • ROI - It allows us to handle billing and see if the client is being charged the correct amount so our books stay balanced.
  • Communication - It allows for all of our workers to see the notes of previous representatives so that no one is in the dark when re-engaging.
  • A negative would be that it is difficult to merge marketing initiatives, so unless someone uploads the Excel sheet of leads into the system (which is easier said than done) there could be duplications of effort.
Anonymous | TrustRadius Reviewer

Pricing Details

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General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Salesforce Lightning Platform (formerly Salesforce App Cloud)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Nanobox
7.0
Salesforce Lightning Platform (formerly Salesforce App Cloud)
7.9

Usability

Nanobox
Salesforce Lightning Platform (formerly Salesforce App Cloud)
6.7

Support Rating

Nanobox
Salesforce Lightning Platform (formerly Salesforce App Cloud)
7.5

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