What users are saying about
8 Ratings
95 Ratings
8 Ratings
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Score 9.1 out of 101
95 Ratings
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Score 7.9 out of 101

Likelihood to Recommend

Natero

Any SaaS company that needs to measure and track the health of client and user accounts will find the data provided by Natero extremely useful. If you have a support team that is tracking tickets, to-do-lists, etc. across different platforms, you'll be happy to know that you can consolidate most of those existing workflows into Natero, making this a single platform for your CES team to keep things running smoothly.
Garrett Genest profile photo

Totango

Totango can be very helpful for product and marketing and sales teams but I do think the most success is in customer success and support to identify risks and keep close tabs on how various users are using the system. Rather than just tracking accounts, it it cool to track multiple end users for B2B SaaS with multiple end users. Our billing team also used it for credit card disputes to prove clients used the tool if there were ever disputes.
Jamie Wang profile photo

Feature Rating Comparison

Security

Natero
5.1
Totango
4.1
Role-based user permissions
Natero
5.1
Totango
4.1

Platform & Infrastructure

Natero
8.3
Totango
5.6
API
Natero
9.6
Totango
6.3
Integration with Salesforce.com
Natero
9.6
Totango
5.0
Integration with Marketo
Natero
7.0
Totango
5.4
Integration with Eloqua
Natero
7.0
Totango

Customer Data Extraction / Integration

Natero
9.7
Totango
6.7
Product usage
Natero
9.5
Totango
7.4
Help desk / support tickets
Natero
10.0
Totango
6.0

Customer Success Management

Natero
8.3
Totango
6.4
NPS surveys
Natero
7.0
Totango
Sponsor tracking
Natero
7.0
Totango
6.1
Customer profiles
Natero
7.8
Totango
7.8
Automated workflow
Natero
7.6
Totango
7.0
Internal collaboration
Natero
9.6
Totango
5.0
Customer health scoring
Natero
9.7
Totango
6.4
Customer segmentation
Natero
9.7
Totango
5.9

CSM Reporting & Analytics

Natero
7.5
Totango
6.5
Customer health trends
Natero
9.5
Totango
6.0
Engagement analytics
Natero
6.8
Totango
5.9
Revenue forecasting
Natero
4.4
Totango
7.0
Dashboards
Natero
9.3
Totango
7.1

Pros

Natero

  • Love the accounts view to see all my accounts, their health and some helpful stats!
  • The charting is relevant and detailed for customers to understand their usage of our product. The look and feel is very clean and easy to understand.
  • In the account, you can link to other documentation, which is great!
No photo available

Totango

  • Mapping out the customer journey based on points that you customize.
  • Executing cost efficient campaigns based on product usage.
  • Managing a lot of customers with a small team.
Rob Deutsche profile photo

Cons

Natero

  • Workflows are easy to set up, however, there is not a good visual, like a Gantt chart. This would help everyone see the status more clearly.
  • When you go into an account, it's hard to go back to the page you were on previously.
  • My dashboard does not provide particularly helpful information.
  • SFDC cannot be updated via Natero. So I have to make updates in multiple places. This is the biggest gripe I have with Natero.
No photo available

Totango

  • A bit of a learning curve going in.
  • Would like to have some improved logic in the filters/ health profiles. If/and/not/else functions would be amazing.
Rob Deutsche profile photo

Likelihood to Renew

Natero

No score
No answers yet
No answers on this topic

Totango

Totango 4.8
Based on 2 answers
The software has lot of issues. We are saving things and then it disappears which creates lot of confusion as well as problems. Money is also lost because of it. The employees also get confused and then they end up with lot of problems with the customer. The notification is not that great. It's so bad and cannot be completely read. So when a pile of notifications come we will ignore all of them.
John Abraham profile photo

Usability

Natero

No score
No answers yet
No answers on this topic

Totango

Totango 7.5
Based on 5 answers
Simple, elegant, and intuitive.
Nate Richardson profile photo

Reliability and Availability

Natero

No score
No answers yet
No answers on this topic

Totango

Totango 4.5
Based on 1 answer
Totango is available all the time . the only problem is that some times it takes time to load specially the records of the customers. The data loading inside the customer account is fast. It may be because of internet service but still it can i,prove a lot. i have seen other competitors software which is faster
John Abraham profile photo

Support

Natero

No score
No answers yet
No answers on this topic

Totango

Totango 5.7
Based on 2 answers
Because of heavy issues, we lose track of one thing and then end up with so many other things.
John Abraham profile photo

Implementation

Natero

No score
No answers yet
No answers on this topic

Totango

Totango 7.1
Based on 11 answers
Not much since the implementation is still under progress. It takes lot of time to do so, I will say its still going on
John Abraham profile photo

Alternatives Considered

Natero

I was not a part of the Natero selection group. In the past, I've used more project management focused tools that have much more detailed options for workflows, tasks and visualizations of those pieces. This is a large gap for me. Natero has an integration to pull from SFDC, but does not post to SFDC, which means we often have to make updates in multiple locations. This adds many clicks and can be frustrating!
No photo available

Totango

We selected Totango over other products because of the balance between sophisticated functionality (like customized health categorization based on usage) and a reasonable price point.
Josh Carlson profile photo

Scalability

Natero

No score
No answers yet
No answers on this topic

Totango

Totango 2.7
Based on 1 answer
Information keeps missing and changing in totango . Because of that there is are lot of problems with it. We need to manually keep the backup in an another file. More over if in case we take the backup its so hard to track since its all in numbers. Totango can be much better if the cloud storage is working fine. My company is planning to discontinue due to this factor
John Abraham profile photo

Return on Investment

Natero

  • Account health is easy for leadership to review and get details on, without having to reach out to each CSM.
  • Natero leaves a lot to be desired from a project management perspective. It's difficult to know where a customer stands and can feel overwhelming to set up a new customer.
  • Customer usage data is very helpful to provide in Business Reviews to customers. Charts are clear and easy to understand!
No photo available

Totango

  • Improved customer retention.
  • Increased insight into customer trends and data.
No photo available

Pricing Details

Natero

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Totango

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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