Neon CRM vs. YourMembership by Community Brands

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Neon CRM
Score 4.0 out of 10
Small Businesses (1-50 employees)
Neon CRM is a constituent management platform designed for nonprofits and membership associations. Its relationship-focused system offers a comprehensive view of supporters and members, to enable more engagement and revenue. It can be used to manage fundraising campaigns, events, communications, and it offers reporting tools to give stronger insights into the user's organization. It automates processes like email marketing, workflows, volunteer management, and payment processing so that users…
$99
per month
YourMembership by Community Brands
Score 7.0 out of 10
N/A
YourMembership in Florida offers an association management solution emphasizing member engagement via design and marketing features, as well as in-depth customer analytics.N/A
Pricing
Neon CRMYourMembership by Community Brands
Editions & Modules
Essentials
$99
per month
Impact
$199
per month
Empower
$399
per month
No answers on this topic
Offerings
Pricing Offerings
Neon CRMYourMembership by Community Brands
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeOptionalNo setup fee
Additional DetailsAll plans include unlimited system users, unlimited records, unlimited online forms, and unlimited ticket support. Essentials is a streamlined version of Neon CRM designed for smaller nonprofits. Premium support options are included with Empower. All pricing is based on the organization's revenue.
More Pricing Information
Community Pulse
Neon CRMYourMembership by Community Brands
Top Pros
Top Cons
Features
Neon CRMYourMembership by Community Brands
Communications and Marketing
Comparison of Communications and Marketing features of Product A and Product B
Neon CRM
1.2
2 Ratings
126% below category average
YourMembership by Community Brands
-
Ratings
Constituent engagement and marketing1.52 Ratings00 Ratings
Social listening1.01 Ratings00 Ratings
Digital advocacy enablement1.01 Ratings00 Ratings
Reporting and Analytics
Comparison of Reporting and Analytics features of Product A and Product B
Neon CRM
1.8
2 Ratings
110% below category average
YourMembership by Community Brands
-
Ratings
Reporting and data visualization1.02 Ratings00 Ratings
Wealth screening2.52 Ratings00 Ratings
Fundraising and Events
Comparison of Fundraising and Events features of Product A and Product B
Neon CRM
1.4
2 Ratings
110% below category average
YourMembership by Community Brands
-
Ratings
Online donation options3.02 Ratings00 Ratings
Event registration and ticketing1.01 Ratings00 Ratings
Text and phone donations1.01 Ratings00 Ratings
Volunteer shift management1.01 Ratings00 Ratings
Mobile event check-in1.01 Ratings00 Ratings
Security and Platform
Comparison of Security and Platform features of Product A and Product B
Neon CRM
1.5
2 Ratings
127% below category average
YourMembership by Community Brands
-
Ratings
Role-based user permissions2.52 Ratings00 Ratings
Mobile access1.01 Ratings00 Ratings
Integrations1.01 Ratings00 Ratings
Best Alternatives
Neon CRMYourMembership by Community Brands
Small Businesses
Bloomerang
Bloomerang
Score 9.1 out of 10
Neon CRM
Neon CRM
Score 4.0 out of 10
Medium-sized Companies
Bloomerang
Bloomerang
Score 9.1 out of 10

No answers on this topic

Enterprises
Blackbaud CRM
Blackbaud CRM
Score 7.4 out of 10

No answers on this topic

All AlternativesView all alternativesView all alternatives
User Ratings
Neon CRMYourMembership by Community Brands
Likelihood to Recommend
1.0
(12 ratings)
8.2
(2 ratings)
Likelihood to Renew
1.0
(1 ratings)
-
(0 ratings)
Usability
1.0
(1 ratings)
-
(0 ratings)
Support Rating
1.0
(3 ratings)
-
(0 ratings)
Implementation Rating
4.0
(1 ratings)
-
(0 ratings)
User Testimonials
Neon CRMYourMembership by Community Brands
Likelihood to Recommend
Neon One, LLC
If you are looking for a quick and easy database option, which integrates breezily with email clients like MailChimp and Constant Contact, and has built-in credit/debit card processing capabilities, NeonCRM is a very good option. An affordable alternative to Salesforce or Raiser's Edge, it does lack some of their "bells and whistles" but gets the job done. On the one hand, Neon features a shallow learning curve and solid user interface, and is web based and mobile friendly. On the other hand, Neon might not be totally appropriate for large or national level organizations because some of the reporting seems less "robust" than pricier alternatives...
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Community Brands
If you are a membership-based association or nonprofit organization, then YourMembership is a perfect solution for you. With an extensive searchable knowledge base filled with common FAQ's, the answer to your problem is easily solved. If you are unable to get it resolved through there, their daily Q&A with experts will be sure to help.
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Pros
Neon One, LLC
  • NeonCRM allows you to build events, take registrations, and customize those events. Customizations include different ticketing options, add-ons, promotions, etc.
  • NeonCRM does a good job helping you track donors' activities/engagements.
  • It also provides a variety of reporting mechanisms - from dashboard snapshots to graphical reports - that allow you to review programs at a glance or in-depth.
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Community Brands
  • Event Registration - you can control ticket numbers, prices for members and non-members. You can also sort event tickets by category (i.e., sponsor or attendee).
  • Support Team - when you submit a ticket for support you can expect a response within an hour. They also have a live chat everyday at 3 PM.
  • Training - there are hundreds of videos and tutorials on how to do everything instead of waiting for an implementation advisor to instruct you.
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Cons
Neon One, LLC
  • Learning the ropes is largely accomplished by reading manuals and watching videos. I don't learn that way. I'd much prefer to be shown. I guess I'm old school.
  • They can be stingy with the customer support. We bought the big package and I still wind up going back to my salesperson to help me cut through any red tape to get what I need.
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Community Brands
  • Native email marketing system lacks analytics that I'm looking for.
  • Unable to use events module with 3rd party registration platforms.
  • Unable to integrate other email marketing platforms with YourMembership.
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Likelihood to Renew
Neon One, LLC
Neon CRM was difficult and frustrating to use without IT experience, and way to costly for the a small to mid-sized nonprofit. We believe that we lost donors due to the inaccurate report system in Neon CRM
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Community Brands
No answers on this topic
Usability
Neon One, LLC
The Neon CRM system is confusing (we had to watch video tutorials and html code to understand many of the features, many of which we did not need). Around 2022, Neon started to go downhill. Bells and whistles were added that were of no benefit (to our nonprofit) and the system became even harder to use
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Community Brands
No answers on this topic
Support Rating
Neon One, LLC
As stated before, they push you to read the manual or watch the video when what I want is a human being to walk/talk me through it. Like I said, maybe I am old school but that's how I learn. It's been a challenge.
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Community Brands
No answers on this topic
Implementation Rating
Neon One, LLC
We had to hire someone to implement our donors into Neon CRM
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Community Brands
No answers on this topic
Alternatives Considered
Neon One, LLC
It works. It's easy to customize for nonprofit and industry-specific categories. It does what it does well, and integrates with platforms that specialize in those areas rather than trying to be everything to all users.
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Community Brands
No answers on this topic
Return on Investment
Neon One, LLC
  • Positive: Neon allows us to track, analyze, and optimize our fundraising efforts and outcomes. It is critical to our success.
  • Positive: Neon works easily with our website, making donations easy for the donor.
  • Positive: Neon is affordable in comparison with similar products.
  • Negative: Neon is not well known (yet) so each new employees will probably need to learn it from scratch.
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Community Brands
  • Allowed us to interact with our members and potential members by using "member-only features".
  • Event registration has sky-rocketed by giving our members the ability to do business online.
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ScreenShots

Neon CRM Screenshots

Screenshot of Email Builder: Elevates appeals, newsletters, and other communications with mobile-responsive emails, multi-column layouts, text block editor and full email preview while building.Screenshot of Fundraising Dashboard: Aggregates fundraising data in one place to analyze various campaigns, performance, progress, and comparisons to other years and campaigns.Screenshot of Workflow Automation: Automated workflows that take care of redundant administrative tasks, with workflows to define triggers, audience, and the action to be performed.Screenshot of Reporting: Comprehensive reporting features to pull a variety of reports. By selecting the data source of interest and the fields needed, Neon CRM provides reports to analyze and share with key stakeholders.Screenshot of Donation Form Themes: Drag and drop themes for donation pages matched to the brand with customization.Screenshot of Volunteer Management: To understand the ways that people want to give support, and to track and manage volunteer sign-ups, projects, and time.

YourMembership by Community Brands Screenshots

Screenshot of