Likelihood to Recommend For a SOHO business, this solution is ideal. You don't need to administrative overhead of other products like GSuite, and it saves licensing costs. The maintenance effort is minimal as long as you use their default applications. Migrations to newer versions can be done with a few commands and run automatically. If you're planning on using Nextcloud in large deployments with many users, you'll start to see higher costs on your resources and maintenance. There will be a point at which Gsuite becomes easier to manage.
Read full review Zoho Cliq has allowed our office to be remote-worker friendly since onboarding. Teams are able to meet throughout the day with ease. Completing "@" messages allow for inter-office communication in a semi-public space (i.e. on our #Sales channel, a sales team member can "@" me to ask a question, and if I don't answer, a teammate can reply first). And having the audio/screen share capability allows "parking lot" conversations to not derail the chat. The only caveat really is your available screen real estate to manage multiple conversations at once. Honestly, as a product, it feels as potent as Slack or Discord (minus silly bots). I don't have a single complaint about the platform.
Read full review Pros Remote collaboration platform with just the right tools. Ease of access from any device, anywhere. Solid templates for development teams to collaborate without distraction. Read full review Its interface is really simple to use so you don't need to spend a lot of time training your people to manage incoming contacts. The visitor tracking is excellent. It will provide a lot of very useful data for your team to see what works on your site and what doesn't. It integrates really well with other Zoho apps. Their support is excellent. We got useful, informative responses from them when we had to contact them. Read full review Cons Slow in comparison to other solutions May be complex for the start since there are lots of apps and features May be not focusing on core topics Read full review Not missing functionality as such but would be useful to record audio chats Zoho not as widely adopted than other Chat clients like Hangouts/Skype Read full review Likelihood to Renew Zoho Cliq has become an integral part of our daily business. Every single member of our team who has a job involving a computer has an active Zoho Cliq license and uses the tool continuously throughout the day. It cuts down on meetings and allows the team to feel very connected to one-another even though we are distributed geographically.
Read full review Usability Ease of use! It's easy enough to open chat, start audio sessions, screen shares, or even sending files. The fact that individual "emojis" can be applied to normal chats is wonderful. Allows to "acknowledge" without lengthy back-and-forths. Automation via CRM turns Cliq into a productivity tool beyond communication. Simply put, I don't how you could improve the system (save for a few UI boosts). As it stands, it's a powerful tool that is easy to pick up and play with.
Read full review Support Rating I never needed support as everything always worked fine. The documentation on Nextcloud website is extensive and clear. The community is very active on the forum and should support you if you don't already find what you are looking for.
Read full review Any time that I have had an issue, and there haven't been many user support jumps right on and helps me right away.
Read full review Alternatives Considered Nextcloud stacks up pretty well against
Mattermost and
ownCloud . I really appreciate the fact that Nextcloud seems to integrate with other products pretty seamlessly and allows for extensibility that our product team can extend and improve functionality without a tremendous ramp-up time. We once used
ownCloud in previous years, but they went the wrong way, and have found Nextcloud to be the right direction over time.
Read full review We selected Zoho because it was already a part of the Zoho toolset we were using. They offered a free trial which was a big help in our purchasing decision. Our team looked at one other alternative but we weren't satisfied with the pricing quote we got from them and the fact that we were already using other Zoho apps made our decision easier.
Read full review Return on Investment It allowed us access to our files from any device over the internet. It helped manage and organize our file sharing with third parties. It provided a secure wrapper for accessing files. Joe Foran Director Of Information Technology and HIPAA Privacy Officer
Read full review Positive - Easier Comms with specific Clients. Encouraging more to use it to engage with me Negative - Yet another comms channel to manage would like to have less. But see previous positive Positive - Came as part of my Zoho One subscription so low cost Has a wealth of options still to investigate as part of Cliq Read full review ScreenShots