Nextiva Contact Center vs. UNIVERGE Cloud Services Contact Center
Nextiva Contact Center vs. UNIVERGE Cloud Services Contact Center
Product | Rating | Most Used By | Product Summary | Starting Price |
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Nextiva Contact Center | N/A | Nextiva headquartered in Scottsdale, Arizona offers the Nextiva VoIP Call Center solution in two editions, Pro and Enterprise. It also features support for contact centers, allowing clients to manage customer service over multiple channels. Both plans feature unlimited call queues and intelligent call distribution. | $129 per month per user | |
UNIVERGE Cloud Services Contact Center | N/A | UNIVERGE Cloud Services Contact Center is a call center software offering from NEC. | N/A |
Nextiva Contact Center | UNIVERGE Cloud Services Contact Center | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | Optional | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Nextiva Contact Center | UNIVERGE Cloud Services Contact Center | |
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Top Pros | No answers on this topic | |
Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Nextiva Contact Center | UNIVERGE Cloud Services Contact Center | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Nextiva Contact Center | UNIVERGE Cloud Services Contact Center | |
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Likelihood to Recommend | 9.1 (31 ratings) | - (0 ratings) |
Likelihood to Renew | 10.0 (1 ratings) | - (0 ratings) |
Support Rating | 10.0 (1 ratings) | - (0 ratings) |
Nextiva Contact Center | UNIVERGE Cloud Services Contact Center | |
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Likelihood to Recommend | Nextiva | NEC No answers on this topic |
Pros | Nextiva | NEC No answers on this topic |
Cons | Nextiva | NEC No answers on this topic |
Likelihood to Renew | Nextiva | NEC No answers on this topic |
Support Rating | Nextiva | NEC No answers on this topic |
Alternatives Considered | Nextiva | NEC No answers on this topic |
Return on Investment | Nextiva | NEC No answers on this topic |
ScreenShots |