Brand Embassy (discontinued) vs. Vonage Contact Center for Salesforce
Brand Embassy (discontinued) vs. Vonage Contact Center for Salesforce
Product | Rating | Most Used By | Product Summary | Starting Price |
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Brand Embassy (discontinued) | N/A | Brand Embassy is now part of NICE inContact CXone (acquired May 2019). Brand Embassy is social customer service software designed to help companies with high volume social customer service prioritize and automate the customer experience. Incoming requests and mentions from social media, blogs and website forms are unified in one dashboard and routed to the most relevant customer service agent. Customers… | $39 per month | |
Vonage Contact Center for Salesforce | N/A | ContactWorld for Salesforce is a call center software offering from NewVoiceMedia. As its name suggests, it is optimized for integrating with Salesforce's CRM solutions. | N/A |
Brand Embassy (discontinued) | Vonage Contact Center for Salesforce | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Brand Embassy (discontinued) | Vonage Contact Center for Salesforce | |
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Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Brand Embassy (discontinued) | Vonage Contact Center for Salesforce | |
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Small Businesses | Simplify360 Score 7.8 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Emplifi Social Marketing Cloud Score 8.9 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Emplifi Social Marketing Cloud Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Brand Embassy (discontinued) | Vonage Contact Center for Salesforce | |
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Likelihood to Recommend | 2.0 (12 ratings) | 2.1 (6 ratings) |
Likelihood to Renew | 7.7 (5 ratings) | - (0 ratings) |
Usability | 1.0 (1 ratings) | - (0 ratings) |
Availability | 8.2 (1 ratings) | - (0 ratings) |
Support Rating | 3.0 (4 ratings) | 10.0 (1 ratings) |
Brand Embassy (discontinued) | Vonage Contact Center for Salesforce | |
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Likelihood to Recommend | Discontinued Products | Vonage |
Pros | Discontinued Products | Vonage |
Cons | Discontinued Products | Vonage |
Likelihood to Renew | Discontinued Products | Vonage No answers on this topic |
Usability | Discontinued Products | Vonage No answers on this topic |
Support Rating | Discontinued Products | Vonage |
Alternatives Considered | Discontinued Products | Vonage |
Return on Investment | Discontinued Products | Vonage |
ScreenShots | Brand Embassy (discontinued) Screenshots |