What users are saying about
16 Ratings
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81 Ratings
16 Ratings
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Score 8 out of 100

Zoho CRM Plus

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81 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.7 out of 100

Feature Set Ratings

    Survey Format & Appearance

    8.0

    NICE Satmetrix

    80%

    Zoho CRM Plus

    Feature Set Not Supported
    N/A
    NICE Satmetrix ranks higher in 3/3 features

    Survey templates

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Themes

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Custom logo/branding

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Survey Content

    8.0

    NICE Satmetrix

    80%

    Zoho CRM Plus

    Feature Set Not Supported
    N/A
    NICE Satmetrix ranks higher in 3/3 features

    Changes to live survey

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Question design help

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Multiple question types

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Survey Logic

    8.0

    NICE Satmetrix

    80%

    Zoho CRM Plus

    Feature Set Not Supported
    N/A
    NICE Satmetrix ranks higher in 1/1 features

    Survey logic flexibility

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Survey Reporting & Analytics

    8.0

    NICE Satmetrix

    80%

    Zoho CRM Plus

    Feature Set Not Supported
    N/A
    NICE Satmetrix ranks higher in 5/5 features

    Response tracking

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Data export

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Standard reports

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Custom reports

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Analytics

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Survey Administration & Security

    8.0

    NICE Satmetrix

    80%

    Zoho CRM Plus

    Feature Set Not Supported
    N/A
    NICE Satmetrix ranks higher in 2/2 features

    Access controls

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Compliance

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • Zoho CRM Plus is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    4.0

    NICE Satmetrix

    40%
    7 Ratings
    7.6

    Zoho CRM Plus

    76%
    47 Ratings

    Likelihood to Renew

    5.1

    NICE Satmetrix

    51%
    5 Ratings

    Zoho CRM Plus

    N/A
    0 Ratings

    Usability

    NICE Satmetrix

    N/A
    0 Ratings
    7.3

    Zoho CRM Plus

    73%
    18 Ratings

    Support Rating

    NICE Satmetrix

    N/A
    0 Ratings
    9.5

    Zoho CRM Plus

    95%
    44 Ratings

    Contract Terms and Pricing Model

    NICE Satmetrix

    N/A
    0 Ratings
    8.1

    Zoho CRM Plus

    81%
    16 Ratings

    Professional Services

    NICE Satmetrix

    N/A
    0 Ratings
    7.9

    Zoho CRM Plus

    79%
    4 Ratings

    Likelihood to Recommend

    NICE Satmetrix

    Satmetrix is best suited if you don't currently use Salesforce. A lot of its main selling points are negated by the virtue of having Salesforce. Case management is in Salesforce, reporting is in Salesforce, the structure that NPX imposes is actually clunky and unwieldy, and is much more streamlined on competing platforms such as GetFeedback and SurveyMonkey. The only thing that leaves is the consultative service on being best practice and I don't really get to see any of that.
    Simon Whight | TrustRadius Reviewer

    Zoho CRM Plus

    Bang for buck you can’t beat it but be prepared for missing features and poor support. Features that are missing are always “in the roadmap” but take years to be delivered. A great system but becoming increasingly frustrating to use. Promised features are years behind planned release dates. A language barrier exists with support. It is very difficult to explain the most simplistic of issues. Their live chat support is very frustrating to use as a 3 question conversation can take an hour because support is probably handling 10 different chats at the same time!
    Anonymous | TrustRadius Reviewer

    Pros

    NICE Satmetrix

    • Ease of use; SaaS solution, all web based - simple, straightforward and easy to use
    • Multi lingual; we are able to use multiple languages for our surveys
    • Reporting is very flexible; reports can be run for pretty much any data point that you can capture!
    Geoff Gardner, MSPM, MBCS, CITP | TrustRadius Reviewer

    Zoho CRM Plus

    • Zoho CRM Plus is very good at automating many functional areas of our company including: sales, marketing, operations, and engineering. It is functionally rich, and matches the functionality we used to have with Salesforce.com, but at a much more reasonable cost.
    • Zoho CRM Plus is easily "configured" to match our business processes. The ability to configure the user interface is very good, and the "BluePrint", custom functions, and reporting allow us to automate our unique operational needs.
    • The buying process for Zoho CRM is extremely friendly. You can switch between software types from basic CRM to Zoho CRM +. You also can pay monthly, or annually, and don't have to purchase months before your renewal dates and get pestered by sales people.
    Gregory Miller | TrustRadius Reviewer

    Cons

    NICE Satmetrix

    • Implementation did not go as well as planned and there were problems.
    • If you are running multiple surveys, slicing and dicing data is not that simple.
    Lawrence Kravitz | TrustRadius Reviewer

    Zoho CRM Plus

    • Our sales are done through purchase orders. We have no e-commerce. Therefore, in order to get invoices into Zoho, I have to work with a 3rd party to integrate the data with our financial data. It is tedious to get it correct. Not all the data integrates properly. It would be nice if Zoho had a more simplified way to integrate QuickBooks with CRM Plus
    • While there is a way to deduplicate contacts, leads and accounts, there currently is not a way to deduplicate products. I would like this feature added.
    • I appreciate the important features of CRM Plus that I use such as Territory management and 'many-to-many" relational database. As a single user, I do not have the need for gamification, Blueprint, and many other applications. I would like an option to better customize which module I use and then get credit back to take off the modules I don't use.
    Kris Diehl | TrustRadius Reviewer

    Pricing Details

    NICE Satmetrix

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    NICE Satmetrix Editions & Modules

    Additional Pricing Details

    Zoho CRM Plus

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Starting Price

    $59 per month per user

    Zoho CRM Plus Editions & Modules

    Edition
    Basic$571
    1. per month per user
    Additional Pricing Details

    Likelihood to Renew

    NICE Satmetrix

    NICE Satmetrix 5.1
    Based on 5 answers
    The previous experience was so negative that even if they have improved since then it wouldn't help. Another more pertinent reason is because we have an existing 3 year contract with Medallia. Lastly, vendor transitions in our environment (B2B in 132 countries) is extremely painful. I've managed two of them and wouldn't wish it on my worst enemy.
    Anonymous | TrustRadius Reviewer

    Zoho CRM Plus

    No score
    No answers yet
    No answers on this topic

    Usability

    NICE Satmetrix

    No score
    No answers yet
    No answers on this topic

    Zoho CRM Plus

    Zoho CRM Plus 7.3
    Based on 18 answers
    I personally started off as a CRM novice. But in a matter of 2 months, I was writing my own custom workflows, playing with modules and fields, and training my sales and operations teams to manage leads and accounts. Simply put, the system is intuitive after a brief introduction. The level of customization is staggering until you change your mindset. Zoho CRM Plus excels where you're able to attack your goals as problems already solved in the platform — you just need to locate the feature to make what you want to happen... happen! I equate it to the Adobe Creative Suite. You don't pick the fun filter before you lay out what exactly you want to draw. With that mindset intact, you can dial in the system to meet your and your team's needs based on your proposed SOLUTIONS, not just leaning heavily into a single feature to "force" some ROI.
    Marc Fishman | TrustRadius Reviewer

    Support Rating

    NICE Satmetrix

    No score
    No answers yet
    No answers on this topic

    Zoho CRM Plus

    Zoho CRM Plus 9.5
    Based on 44 answers
    Every account representative I have worked with has been extremely helpful and nice. You can tell the account reps and support staff truly care about the product and want to provide you with the resources that you need.The response time is also fast for support inquiries and that has been a massive help for us.
    Anonymous | TrustRadius Reviewer

    Alternatives Considered

    NICE Satmetrix

    I haven't evaluated any other products. Our executive team selected NPS as the preferred measurement of customer sentiment and Satmetrix is the only certification company I am aware of.
    Anonymous | TrustRadius Reviewer

    Zoho CRM Plus

    I've used Agile and Salesforce CRM. Zoho CRM is much easier to use and more visually intuitive that Agile, and is much less expensive than Salesforce. It's the entire suite of modules, at a great price, that makes Zoho CRM Plus standout from their competitors. I've also has great success whenever I've had to contact their support team.
    Tony Davis | TrustRadius Reviewer

    Contract Terms and Pricing Model

    NICE Satmetrix

    No score
    No answers yet
    No answers on this topic

    Zoho CRM Plus

    Zoho CRM Plus 8.1
    Based on 16 answers
    I would recommend that module wise update feature be opened up, for free to an additional 50-75% of paid users. These users can be restricted to work on a single module to update information only where they do not cross over multiple modules
    Vishnu Mohan Choudhary | TrustRadius Reviewer

    Professional Services

    NICE Satmetrix

    No score
    No answers yet
    No answers on this topic

    Zoho CRM Plus

    Zoho CRM Plus 7.9
    Based on 4 answers
    I already discussed this prior with the Enterprise Support. But them aside, I'd be remiss if I didn't mention Zoho is committed to connecting their userbase together. Within a month or two of using the product, we were told about Zoho User Groups. We had one right in my backyard (Chicago). I was able to both attend a meeting (pre-covid), and then stay in touch in an integrated Cliq channel. I always have power-users at my fingertips to ask quick questions. That Zoho makes it a point to keep these connections, and empower them... makes my life easier when inevitable "wants" pop up.
    Marc Fishman | TrustRadius Reviewer

    Return on Investment

    NICE Satmetrix

    • With the knowledge gained front he transactional surveys, Satmetrix helped us significantly improve our customer service processes.
    • Combined with the relationship survey, we were ultimately able to improve our customer retention by over 20% within 2 years.
    Rob Ellison | TrustRadius Reviewer

    Zoho CRM Plus

    • We save hundreds of thousands by switching from Salesforce to Zoho CRM Plus.
    • We can about 20X more with Zoho than we could with Salesforce for less of the cost.
    • Zoho CRM Plus is nothing but positive on our business. Glad we made the switch.
    Anonymous | TrustRadius Reviewer

    Screenshots

    NICE Satmetrix

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