What users are saying about
15 Ratings
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44 Ratings
15 Ratings
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Score 8.1 out of 100

Zoho CRM Plus

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44 Ratings
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Score 9.1 out of 100

Likelihood to Recommend

NICE Satmetrix

Satmetrix is best suited if you don't currently use Salesforce. A lot of its main selling points are negated by the virtue of having Salesforce. Case management is in Salesforce, reporting is in Salesforce, the structure that NPX imposes is actually clunky and unwieldy, and is much more streamlined on competing platforms such as GetFeedback and SurveyMonkey. The only thing that leaves is the consultative service on being best practice and I don't really get to see any of that.
Simon Whight | TrustRadius Reviewer

Zoho CRM Plus

Zoho CRM Plus is rich with applications to address sales, marketing, post-market follow-up, social media marketing, customer portals for addressing concerns. It is appropriate for larger companies with multiple users. There are many customization options. Tracking sales by territory, filtering groups for email campaigns by customer and getting data on open and click rates are great features that I use.I have not gotten a vote of confidence from our accountants to use Zoho for financial data, for example, billing and invoicing. So we still use QuickBooks and have to integrate
Kris Diehl | TrustRadius Reviewer

Feature Rating Comparison

Survey Format & Appearance

NICE Satmetrix
8.0
Zoho CRM Plus
Survey templates
NICE Satmetrix
8.0
Zoho CRM Plus
Themes
NICE Satmetrix
8.0
Zoho CRM Plus
Custom logo/branding
NICE Satmetrix
8.0
Zoho CRM Plus

Survey Content

NICE Satmetrix
8.0
Zoho CRM Plus
Changes to live survey
NICE Satmetrix
8.0
Zoho CRM Plus
Question design help
NICE Satmetrix
8.0
Zoho CRM Plus
Multiple question types
NICE Satmetrix
8.0
Zoho CRM Plus

Survey Logic

NICE Satmetrix
8.0
Zoho CRM Plus
Survey logic flexibility
NICE Satmetrix
8.0
Zoho CRM Plus

Survey Reporting & Analytics

NICE Satmetrix
8.0
Zoho CRM Plus
Response tracking
NICE Satmetrix
8.0
Zoho CRM Plus
Data export
NICE Satmetrix
8.0
Zoho CRM Plus
Standard reports
NICE Satmetrix
8.0
Zoho CRM Plus
Custom reports
NICE Satmetrix
8.0
Zoho CRM Plus
Analytics
NICE Satmetrix
8.0
Zoho CRM Plus

Survey Administration & Security

NICE Satmetrix
8.0
Zoho CRM Plus
Access controls
NICE Satmetrix
8.0
Zoho CRM Plus
Compliance
NICE Satmetrix
8.0
Zoho CRM Plus

Pros

NICE Satmetrix

  • Ease of use; SaaS solution, all web based - simple, straightforward and easy to use
  • Multi lingual; we are able to use multiple languages for our surveys
  • Reporting is very flexible; reports can be run for pretty much any data point that you can capture!
Geoff Gardner, MSPM, MBCS, CITP | TrustRadius Reviewer

Zoho CRM Plus

  • Zoho CRM Plus is a powerful cloud based CRM which I integrate with Zapier allowing connectivity to hundreds of cloud based modules.
  • Zoho Campaigns is a huge improvement over my last CRM campaign and is easy to use and very visual based.
  • Zoho Analytics is something I couldn't do without as I've built detailed Dashboards for my clients with the Zapier interface providing the link to multiple data sources.
Tony Davis | TrustRadius Reviewer

Cons

NICE Satmetrix

  • Implementation did not go as well as planned and there were problems.
  • If you are running multiple surveys, slicing and dicing data is not that simple.
Lawrence Kravitz | TrustRadius Reviewer

Zoho CRM Plus

  • Zoho meeting camera options like green screen
  • Option for US support on some issues (while communication is good at most times, there are times when critical issues arise where a payable option for higher-level support would be helpful)
  • Filter to run emails through, like constant contact, to separate bad emails prior to sending.
Todd M. Moritz,  MBA | TrustRadius Reviewer

Likelihood to Renew

NICE Satmetrix

NICE Satmetrix 5.1
Based on 5 answers
The previous experience was so negative that even if they have improved since then it wouldn't help. Another more pertinent reason is because we have an existing 3 year contract with Medallia. Lastly, vendor transitions in our environment (B2B in 132 countries) is extremely painful. I've managed two of them and wouldn't wish it on my worst enemy.
Anonymous | TrustRadius Reviewer

Zoho CRM Plus

No score
No answers yet
No answers on this topic

Support Rating

NICE Satmetrix

No score
No answers yet
No answers on this topic

Zoho CRM Plus

Zoho CRM Plus 8.3
Based on 25 answers
It would be nice if the customer could tell Zoho what they wanted the system to do and Zoho create the system. This would take more time upfront, but would also help save time on the backend. We don't have evertything setup at this time. Some customer service reps are much more knowledgeable than others so I always try to ask for them. Some of the support staff are very frustrating to work with because they will change something and not realize they change something you needed. So, I've actually had them reverse some of their changes.
Anonymous | TrustRadius Reviewer

Alternatives Considered

NICE Satmetrix

I haven't evaluated any other products. Our executive team selected NPS as the preferred measurement of customer sentiment and Satmetrix is the only certification company I am aware of.
Anonymous | TrustRadius Reviewer

Zoho CRM Plus

It is important to keep-track with the communications with client/potential customers. One of the key things is that Zoho CRM plus could integrate with mail box and meeting (online) activities. As a consulting company, our service quality is the key of success. With Zoho CRM, we are able to apply TQM easier as part of our daily operation.
Anonymous | TrustRadius Reviewer

Return on Investment

NICE Satmetrix

  • With the knowledge gained front he transactional surveys, Satmetrix helped us significantly improve our customer service processes.
  • Combined with the relationship survey, we were ultimately able to improve our customer retention by over 20% within 2 years.
Rob Ellison | TrustRadius Reviewer

Zoho CRM Plus

  • One negative is having to pay per user. For a small company, this forces us to share accounts.
  • We have been able to make our own email campaigns using templates that are very professional, saving graphic design costs.
  • Lead generation is very sophisticated and part of our plan.
Ann McCulloch | TrustRadius Reviewer

Pricing Details

NICE Satmetrix

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Zoho CRM Plus

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

NICE Satmetrix
4.0
Zoho CRM Plus
8.9

Likelihood to Renew

NICE Satmetrix
5.1
Zoho CRM Plus

Support Rating

NICE Satmetrix
Zoho CRM Plus
8.3

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