NovelVox Agent Accelerator vs. Salesforce Service Cloud
NovelVox Agent Accelerator vs. Salesforce Service Cloud
Product | Rating | Most Used By | Product Summary | Starting Price |
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NovelVox Agent Accelerator | N/A | To support the Customer Experience, NovelVox offers Agent Accelerator, a unified agent desktop that comes with out-of-the-box customization and optimization capabilities. The solution integrates with 75+ third-party applications to offer the agent a unified view of information. The integration with CRMs, Ticketing applications, core systems, and telephony systems such as Avaya, Genesys, Amazon Connect, and Cisco, enables agents to fetch data from multiple sources for driving contextual… | N/A | |
Salesforce Service Cloud | N/A | Service Cloud is a customer service platform that helps businesses manage and resolve customer inquiries and issues. It provides tools for case management, knowledge base, omni-channel support, automation, and analytics, enabling companies to deliver exceptional customer service experiences. | $25 per month |
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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More Pricing Information |
NovelVox Agent Accelerator | Salesforce Service Cloud | |
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Top Pros | ||
Top Cons | No answers on this topic |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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NovelVox Agent Accelerator | Salesforce Service Cloud | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | SAP Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
NovelVox Agent Accelerator | Salesforce Service Cloud | |
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Likelihood to Recommend | - (0 ratings) | 9.0 (74 ratings) |
Likelihood to Renew | - (0 ratings) | 9.5 (6 ratings) |
Usability | - (0 ratings) | 8.0 (12 ratings) |
Availability | - (0 ratings) | 9.5 (19 ratings) |
Performance | - (0 ratings) | 8.6 (7 ratings) |
Support Rating | - (0 ratings) | 7.0 (20 ratings) |
Online Training | - (0 ratings) | 9.0 (1 ratings) |
Implementation Rating | - (0 ratings) | 7.0 (1 ratings) |
NovelVox Agent Accelerator | Salesforce Service Cloud | |
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Likelihood to Recommend | NovelVox No answers on this topic | Salesforce |
Pros | NovelVox No answers on this topic | Salesforce |
Cons | NovelVox No answers on this topic | Salesforce |
Likelihood to Renew | NovelVox No answers on this topic | Salesforce |
Usability | NovelVox No answers on this topic | Salesforce |
Reliability and Availability | NovelVox No answers on this topic | Salesforce |
Performance | NovelVox No answers on this topic | Salesforce |
Support Rating | NovelVox No answers on this topic | Salesforce |
Implementation Rating | NovelVox No answers on this topic | Salesforce |
Alternatives Considered | NovelVox No answers on this topic | Salesforce |
Return on Investment | NovelVox No answers on this topic | Salesforce |
ScreenShots | NovelVox Agent Accelerator Screenshots | Salesforce Service Cloud Screenshots |