What users are saying about
21 Ratings
1 Ratings
21 Ratings
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Score 8.5 out of 100
1 Ratings
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Score 7 out of 100

Likelihood to Recommend

Nutshell

This can be used for different industries, healthcare, IT, retail or any company with a customer service line, big or small. if i had to ask, i would say "Do you have any type of filing system that you use?" "anything where you are keeping track of personal/ business information." Do you need access to information on a day to day basis?If they do , then this can be used , especially if you need to keep track of the numbers; we like how we can see if are things going up or down.
Catherine Corass | TrustRadius Reviewer

Womply

It is best suited if you want to try and achieve more reviews of your business. It is also good if you do not want to take time responding to reviews. By the same token, it is less appropriate when auto-response is turned on. If there is a negative review, it is better to address it in person, as there may be a specific customer service issue that a computer response is not going to understand.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Nutshell
7.3
Womply
Customer data management / contact management
Nutshell
9.0
Womply
Workflow management
Nutshell
8.1
Womply
Territory management
Nutshell
6.0
Womply
Opportunity management
Nutshell
8.7
Womply
Integration with email client (e.g., Outlook or Gmail)
Nutshell
7.5
Womply
Quote & order management
Nutshell
6.8
Womply
Interaction tracking
Nutshell
9.3
Womply
Channel / partner relationship management
Nutshell
3.0
Womply

Customer Service & Support

Nutshell
8.8
Womply
Case management
Nutshell
9.7
Womply
Call center management
Nutshell
8.0
Womply

Marketing Automation

Nutshell
8.1
Womply
Lead management
Nutshell
8.4
Womply
Email marketing
Nutshell
7.8
Womply

CRM Project Management

Nutshell
9.0
Womply
Task management
Nutshell
9.1
Womply
Reporting
Nutshell
8.8
Womply

CRM Reporting & Analytics

Nutshell
8.2
Womply
Forecasting
Nutshell
8.0
Womply
Pipeline visualization
Nutshell
8.0
Womply
Customizable reports
Nutshell
8.7
Womply

Customization

Nutshell
8.2
Womply
Custom fields
Nutshell
7.9
Womply
Custom objects
Nutshell
9.0
Womply
Scripting environment
Nutshell
9.0
Womply
API for custom integration
Nutshell
7.1
Womply

Security

Nutshell
7.5
Womply
Single sign-on capability
Nutshell
9.0
Womply
Role-based user permissions
Nutshell
6.0
Womply

Social CRM

Nutshell
7.7
Womply
Social data
Nutshell
7.4
Womply
Social engagement
Nutshell
8.0
Womply

Integrations with 3rd-party Software

Nutshell
8.0
Womply
9.0
Marketing automation
Nutshell
8.0
Womply
9.0
Compensation management
Nutshell
8.0
Womply

Platform

Nutshell
7.7
Womply
Mobile access
Nutshell
7.7
Womply

Pros

Nutshell

  • Customization - we are able to make Nutshell make the most sense for our company and processes
  • Scheduling - the ability to set tasks allows us to never forget a follow-up call or email
  • Tags - allow us to prioritize leads and segment our customers and potential customers
  • Communication - the ability to tag colleagues in notes for callbacks or updates to accounts is very helpful to keep everyone on the same page
  • Email History - being able to blind copy all our email communication to Nutshell, allows us to have email threads and notes all in one place
Jennifer Callaghan | TrustRadius Reviewer

Womply

  • Invites credit card users to leave a review.
  • Alerts me when a review has been made.
  • It can also provide an automated response on the rated website.
Anonymous | TrustRadius Reviewer

Cons

Nutshell

  • SWOT analysis --- currently we put this in as custom fields but they don't link up at all and are hard to read/navigate. We also use the custom fields for other information we want to capture. It would be nice to build those in so they can show the info as bullet points or something --- currently paragraph form and hard to find things at a glance.
  • Funnel could use some work. Only shows how many leads are currently in that part of the pipeline which doesn't give us a good historical comparison.
Laci Fitch | TrustRadius Reviewer

Womply

  • The automated responses to ratings are a too mechanical in response.
  • There is not a lot of direct follow up with me as a user.
  • It would be helpful if a person at Womply would put together a monthly review and opportunities that we might be missing out on.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Nutshell

Nutshell 10.0
Based on 1 answer
This is perfect for a small business / Home based business with SaaS. Nutshell constantly adds new features and the price is much better than more robust software like Salesforce.
Dan Aylward | TrustRadius Reviewer

Womply

No score
No answers yet
No answers on this topic

Usability

Nutshell

Nutshell 9.0
Based on 1 answer
Very easy to use, great for small office
Dan Aylward | TrustRadius Reviewer

Womply

No score
No answers yet
No answers on this topic

Support Rating

Nutshell

Nutshell 9.5
Based on 2 answers
Nutshell's support team has always been great and they tend to go above and beyond. They are polite, friendly, personable and great listeners. They are also great about sending follow up emails too.
Jennifer Callaghan | TrustRadius Reviewer

Womply

No score
No answers yet
No answers on this topic

Implementation Rating

Nutshell

Nutshell 8.0
Based on 1 answer
Implementation is difficult everytime but this was relatively simple due to the small amount of data we moved
Dan Aylward | TrustRadius Reviewer

Womply

No score
No answers yet
No answers on this topic

Alternatives Considered

Nutshell

Well, my team had trials for these others and they all prefer Nutshell for different reasons. I prefer it as I need a user-friendly software to help me out as I am not a big tech guy. I have heard others in the office say things like they like the way activities are scheduled better, or the way nothing ever gets accidentally erased if they hard crash or power goes out.
Gregory Palenschat | TrustRadius Reviewer

Womply

No answers on this topic

Return on Investment

Nutshell

  • Nutshell's mobility has provided significant ROI for me since we've started using the CRM. I've been able to provide immediate feedback to clients, schedule meetings from the field with confidence, and much more.
  • Nutshell's tagging features have helped us craft custom mailing/email lists. We struggled to do this in the past.
Phil Curtolo | TrustRadius Reviewer

Womply

  • There are no hard numbers but we do average 3-4 reviews per week when it used to be 1 or 2 a month.
  • More ratings, especially positive, helps reflect on our business model and are good for us to see how we are really doing with customers.
Anonymous | TrustRadius Reviewer

Pricing Details

Nutshell

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Nutshell Editions & Modules

Edition
Starter$201
Pro$351
Pro+$701
  1. per user, per month
Additional Pricing Details

Womply

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
Optional

Womply Editions & Modules

Additional Pricing Details
Pricing is variable based on product, but in general Womply's products are priced below comparable alternatives in the market.

Rating Summary

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