OneSpan Sign vs. ziplogix Digital Ink

OneSpan Sign is suited to many professional business situations. It is well used by the legal, security and compliance teams as well as many people within the financial functions. A lot of businesses have become very agile, and require a paperless environment to working. There are some companies and businesses who would prefer paper documents to be signed, which would not work as well as the paperless versions. I would use it in many different scenarios where I would prefer to have a paperless transaction

Incentivized

Because it's built into the ZipForms software it's far easier than having to personally load most signatures if other software is used which isn't integrated automatically.

Incentivized

• One can set up a workflow in which one can specify the order in which signatures have to be done.
• Customer service is great and always ready to go the extra mile.
• Pricing is very transparent, and there are no hidden charges.

• Fairly easy for the end user to click and sign
• Signature lines, initials, and dates are often automatically populated
• The software keep an archive of signed documents

Incentivized

• Search capabilities can be improved by a great extent. We still can't search documents by name of the signatory
• Pricing seems a bit high when compared with other players in the market
• Data importing and exporting capabilities can be improved drastically

• Doesn't always have auto-populated initial, signature, and date boxes
• Sometimes the software is slow or non-responsive
• Sometimes clients complain about error messages they get or don't seem to figure out they need to click somewhere to "finish signing"

Incentivized

I don't see any reasons to change as their solution covers all my need for now. I could make even more integrations but that might be something that I will do down the road. I'm used to working with the interface and my data is all there as well.

it can do pretty much everything I need - just can be slow and cumbersome at times between pages.

Incentivized

The product is so well designed and built that we rarely need to reach out to customer service. But we have reached out to them in case of downtime, and we have always gotten a satisfactory response. We never had to follow up, as customer service executives were very responsible.

I've only had to reach out to customer service a couple of times for login issues, but they were helpful.

Incentivized

My experience with OneSpan in the customer service has been very positive. However, since my experience with OneSpan is much more recent, most of my technical experience with OneSpan includes technical areas that were not available in other products at the time I was working with other products.

Incentivized

ZipLogix is a bit slower and more cumbersome of an interface than Adobe Sign, but again, automatic integration is key. Annoying that on Adobe Sign when adding a signature field it doesn't automatically add a date signed field, whereas ZipLogix DIgital Ink 1.0 does, but not 2.0

Incentivized

• It has done what we got it for. It has made it much easier for our advisers to do business with clients in remote areas.
• It has significantly reduced the time that it used to take to open a new account.

Incentivized

• Biggest advantage is the speed of use since already integrated into ZipForms
• Free as a part of ZipForms

Incentivized