OpenText Qfiniti vs. Sprinklr Service
OpenText Qfiniti vs. Sprinklr Service
Product | Rating | Most Used By | Product Summary | Starting Price |
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OpenText Qfiniti | N/A | OpenText Qfiniti is an integrated, modular workforce optimization (WFO) solution designed to improve call and screen recording, workforce management, quality monitoring, process automation, liability recording, coaching and eLearning, and surveying in today’s enterprise customer engagement contact centers. It includes OpenText Explore, which is advanced voice of the customer analytics, as well as Qfiniti managed services. | N/A | |
Sprinklr Service | N/A | Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers real-time actionable & scalable insights. Sprinklr Service – Enables customers to interact with a brand on their preferred channel for a consistent brand experience. Empowers agents with unified/360 customer view and… | $249 per month per seat |
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | — | Omnichannel Automation, AI and Insights Reporting | ||||||||||||||
More Pricing Information |
OpenText Qfiniti | Sprinklr Service | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Contact Center Software |
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Workforce Optimization (WFO) |
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OpenText Qfiniti | Sprinklr Service | |
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Small Businesses | 8x8 Contact Center Score 7.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Eleveo Score 9.2 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Calabrio Teleopti WFM Score 8.7 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
OpenText Qfiniti | Sprinklr Service | |
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Likelihood to Recommend | - (0 ratings) | 8.4 (25 ratings) |
Likelihood to Renew | - (0 ratings) | 7.5 (7 ratings) |
Usability | - (0 ratings) | 8.0 (3 ratings) |
Availability | - (0 ratings) | 9.9 (3 ratings) |
Performance | - (0 ratings) | 9.9 (3 ratings) |
Support Rating | - (0 ratings) | 9.1 (10 ratings) |
In-Person Training | - (0 ratings) | 10.0 (1 ratings) |
Implementation Rating | - (0 ratings) | 9.0 (2 ratings) |
OpenText Qfiniti | Sprinklr Service | |
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Likelihood to Recommend | OpenText No answers on this topic | Sprinklr |
Pros | OpenText No answers on this topic | Sprinklr |
Cons | OpenText No answers on this topic | Sprinklr |
Likelihood to Renew | OpenText No answers on this topic | Sprinklr |
Usability | OpenText No answers on this topic | Sprinklr |
Reliability and Availability | OpenText No answers on this topic | Sprinklr |
Performance | OpenText No answers on this topic | Sprinklr |
Support Rating | OpenText No answers on this topic | Sprinklr |
In-Person Training | OpenText No answers on this topic | Sprinklr |
Implementation Rating | OpenText No answers on this topic | Sprinklr |
Alternatives Considered | OpenText No answers on this topic | Sprinklr |
Return on Investment | OpenText No answers on this topic | Sprinklr |
ScreenShots |