OpsGenie is an IT monitoring and incident response platform for development and operations teams, providing alerts and schedule management escalations. OpsGenie is now part of Atlassian since the late 2018 acquisition.
similar functionality to pager duty - we were able to use OpsGenie instead because of better ROI because we were adding a larger number of users than we had previously used. It seemed to scale better with our growth - we also use a few other Atlassian tools so it was nice to …
We also looked at PagerDuty but decided to go with OpsGenie as it had more features on the plan we needed compared to PagerDuty which would have required us to spend a lot more for what we felt were non-premium features. Everything felt like an add-on - automation for an …
Much more pricing friendly than PagerDuty but I haven't done the comparison in years so not sure how pricing/features stack up nowadays. Been very happy with OpsGenie.
I didn't participate in the tool selection, and I don't know other similar tools. Although I think OpsGenie suits well in all the scenarios we have, so I would choose this tools again.
Have done a POC with PagerDuty in the past when evaluating OpsGenie and just liked the clean look and feel of OpsGenie better along with their already extensive list of integrations. The integrations was probably the key deciding factor in us not going with PagerDuty at the time.
Well suited for cases where you just need to alert relevant team members when alerts and incidents come in and make sure that nothing falls through the cracks. Generally OpsGenie just forwards the alerts it receives and allows you to schedule team members to be on-call. It's good for that simple use case and extra helpful if you have Jira or Atlassian Open DevOps since it has nice integrations with those platforms and you can easily monitor ticket progress. If you don't have those, it would be good to check and see if they integrate with whatever you use to track tickets or bugs. The dashboarding and analytics are relatively basic so if you're looking for extensive and highly customizable analytics, this might not be the right solution.
OpsGenie New Jira design has made it difficult for those not familiar with that style.
OpsGenie could benefit from nested escalation flows for team schedules. Creating a product alert that uses and Tech Schedule as well as an Incident Manager Schedule that already exists would create less overhead and ease management.
We also looked at PagerDuty but decided to go with OpsGenie as it had more features on the plan we needed compared to PagerDuty which would have required us to spend a lot more for what we felt were non-premium features. Everything felt like an add-on - automation for an additional $20 a user per month seemed like a lot on top of the base plan