110 Ratings
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Score 8.5 out of 100
189 Ratings
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Score 7.3 out of 100

Likelihood to Recommend

Oracle CRM On Demand

I think it is well suited for organizations which are large with a lot of users so as to be able to minimize the cost of operations. Also, the organization which interacts mostly with customers can use Oracle CRM on demand.
Rose Kipkemoi | TrustRadius Reviewer

Oracle CX Sales (formerly Oracle Engagement Cloud)

It is a really good solution when it comes to insights on companies where you want to place your products because it tells you all the information where you can attach the use of your solution, the only thing is that it needs more information on mid-market.
ABRAHAM PABLO | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Oracle CRM On Demand
8.7
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Customer data management / contact management
Oracle CRM On Demand
9.3
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Workflow management
Oracle CRM On Demand
8.9
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.1
Territory management
Oracle CRM On Demand
9.3
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.1
Opportunity management
Oracle CRM On Demand
9.2
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Integration with email client (e.g., Outlook or Gmail)
Oracle CRM On Demand
9.0
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.3
Contract management
Oracle CRM On Demand
7.8
Oracle CX Sales (formerly Oracle Engagement Cloud)
7.8
Quote & order management
Oracle CRM On Demand
8.5
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.2
Interaction tracking
Oracle CRM On Demand
8.3
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.2
Channel / partner relationship management
Oracle CRM On Demand
8.2
Oracle CX Sales (formerly Oracle Engagement Cloud)
6.7

Customer Service & Support

Oracle CRM On Demand
8.4
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Case management
Oracle CRM On Demand
8.5
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Call center management
Oracle CRM On Demand
8.7
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Help desk management
Oracle CRM On Demand
8.1
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0

Marketing Automation

Oracle CRM On Demand
8.9
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.5
Lead management
Oracle CRM On Demand
8.9
Oracle CX Sales (formerly Oracle Engagement Cloud)
9.0
Email marketing
Oracle CRM On Demand
8.8
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0

CRM Project Management

Oracle CRM On Demand
8.7
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.7
Task management
Oracle CRM On Demand
8.3
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.9
Billing and invoicing management
Oracle CRM On Demand
9.6
Oracle CX Sales (formerly Oracle Engagement Cloud)
Reporting
Oracle CRM On Demand
8.2
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4

CRM Reporting & Analytics

Oracle CRM On Demand
8.4
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.6
Forecasting
Oracle CRM On Demand
8.7
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Pipeline visualization
Oracle CRM On Demand
8.6
Oracle CX Sales (formerly Oracle Engagement Cloud)
7.9
Customizable reports
Oracle CRM On Demand
7.9
Oracle CX Sales (formerly Oracle Engagement Cloud)
9.5

Customization

Oracle CRM On Demand
8.4
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.3
Custom fields
Oracle CRM On Demand
8.9
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.8
Custom objects
Oracle CRM On Demand
8.1
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.8
Scripting environment
Oracle CRM On Demand
7.9
Oracle CX Sales (formerly Oracle Engagement Cloud)
7.7
API for custom integration
Oracle CRM On Demand
8.7
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.1

Security

Oracle CRM On Demand
9.4
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.7
Single sign-on capability
Oracle CRM On Demand
9.0
Oracle CX Sales (formerly Oracle Engagement Cloud)
9.0
Role-based user permissions
Oracle CRM On Demand
9.8
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4

Social CRM

Oracle CRM On Demand
9.8
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Social data
Oracle CRM On Demand
9.8
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Social engagement
Oracle CRM On Demand
9.9
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0

Integrations with 3rd-party Software

Oracle CRM On Demand
8.6
Oracle CX Sales (formerly Oracle Engagement Cloud)
9.2
Marketing automation
Oracle CRM On Demand
8.5
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Compensation management
Oracle CRM On Demand
8.7
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0

Platform

Oracle CRM On Demand
9.3
Oracle CX Sales (formerly Oracle Engagement Cloud)
6.6
Mobile access
Oracle CRM On Demand
9.3
Oracle CX Sales (formerly Oracle Engagement Cloud)
6.6

Pros

Oracle CRM On Demand

  • Application customization is a key strength. We can create custom home page experiences for each type of user, customize object layouts to change dynamically depending on object type, and create an embedded sales process unique to our organization that helps facilitate the user through the process by specifying required fields dependent on what stage of the process they are in. The ability to customize goes directly to the success of user adoption - the fact that we can customize layouts and processes to support our internal business processes helps users make the most of the system.
  • Robust Reporting. The reporting and data warehouse capabilities are excellent. We have thousands of custom reports delivered in a number of ways - on home pages, on dashboards, on demand through the reporting menu, and on custom web tabs. These reports range from simple lists to complex multi-object analyses.
  • Ability to get data in and get data out. CRMOD makes it very easy to import data into any object. This is helpful for importing lists or making mass changes. Exporting data is equally easy, both from an administrator standpoint and for the user. Users can display a list or do a custom advanced search and then easily export the data to Excel without any admin help. They can also export from any report, which is helpful when sales data needs to be combined with other financial data in a larger analysis.
  • The system's workflow capabilities allow us to improve field validation, send important notifications, and enforce business process requirements.
Michelle Prand | TrustRadius Reviewer

Oracle CX Sales (formerly Oracle Engagement Cloud)

  • Each time we've had a hurdle, we were given internal assistance to ensure we were not left alone.
  • It is easily customizable to add and subtract anything you see fit (we've added additional filters down to the zip code, state, rep's name, etc. to filter through data most effectively.
  • There is no lag in the system. If you see it there, it is tracked in real time.
Simon Vargas | TrustRadius Reviewer

Cons

Oracle CRM On Demand

  • A scripting mechanism is needed to customize the data entry forms. As any data driven system, Oracle CRM on demand is as reliable as its data is. Having sales people entering and maintaining the data you have to make sure they are doing that and not cutting corners. One way to do that is to enforce the business requirements in the entry forms.
  • User interface / user experience definitely can and should be improved.
  • It needs a way to send automatic reports on a schedule via email.
  • Support: as usual the Oracle support tends to be tedious and lengthy.
Cristian Bodnarasec | TrustRadius Reviewer

Oracle CX Sales (formerly Oracle Engagement Cloud)

  • Although not necessarily designed for it, our sales team finds it difficult to use the product for tracking demo units.
  • The mobile version of the application falls very short. Our IT department fields a lot of complaints regarding its functionality.
  • Following application upgrades - which are frequent - we often have to rebuild some of the custom screens we created.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Oracle CRM On Demand

No score
No answers yet
No answers on this topic

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 7.0
Based on 26 answers
So far it is all good with BigMachines, looking for new features since Oracle acquisition has created a lot of expectations. We have outlined our limitations (out of box functionality) in our periodic customer successor advice meetings for a while, hope we get a resolution soon. Also, the BigMachines user license fee has increased a lot in the last three years.
Eugine G Amalraj | TrustRadius Reviewer

Usability

Oracle CRM On Demand

Oracle CRM On Demand 9.0
Based on 1 answer
Compared to other competitors I find it very easy to use and learn .It has been helpful in our organisation and we have been able to manage our projects and operations well without interference.
Rose Kipkemoi | TrustRadius Reviewer

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 4.0
Based on 6 answers
The software UI can be as complex or as simple as you need it to be (depending on the business). It does require training others on quote configuration and the order in which to build out order positions prior to configuring a quote. Once users are trained;however, it is fairly straight-forward. The UI is still more static than other new wizard/drag-and-drop models, but it get's the job done
Stephen Crane | TrustRadius Reviewer

Reliability and Availability

Oracle CRM On Demand

No score
No answers yet
No answers on this topic

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 10.0
Based on 6 answers
Other than one day two years ago and an hour or two a few times since then due to data center outages, it has been very reliable
Anonymous | TrustRadius Reviewer

Performance

Oracle CRM On Demand

No score
No answers yet
No answers on this topic

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 8.0
Based on 4 answers
It depends upon the day however there are so many failure points with online services, including our internet service, that this is probably closer to 9 with the latest version
Anonymous | TrustRadius Reviewer

Support Rating

Oracle CRM On Demand

No score
No answers yet
No answers on this topic

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 2.2
Based on 6 answers
Some specific support personal was good and fixed some problems fast using proper solutions. But when one of them went to sleep when we had critical issues and they do unreported commits to our production environment which caused issues and they were hiding it?? you can not give more than a two (maybe even that is too much). They also failed to add a feature for us which also bring the grade down.
Anonymous | TrustRadius Reviewer

In-Person Training

Oracle CRM On Demand

No score
No answers yet
No answers on this topic

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 8.0
Based on 2 answers
They have pretty good training. Our business analysts have been able to go to entry and advanced level training. They have a train the trainer model. Our business analyst attended training, then trained the rest of our staff.
Anonymous | TrustRadius Reviewer

Implementation Rating

Oracle CRM On Demand

Oracle CRM On Demand 10.0
Based on 1 answer
With the right partner Oracle CRM On Demand can be implemented very quickly and seamlessly.
Michelle Prand | TrustRadius Reviewer

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 2.0
Based on 12 answers
It was a much more technical implementation than we thought. It involved much more code.

Future releases have made and will make administering the tool easier.

EDL consulting had one good developer, but when he was moved off, they were horrible to work with.

The BMI sales team does a “BOA” or a “Business Operation Assessment” which is extremely valuable, not only for them to scope an implementation and get more reach within the organization, but it is also a documentation of business process that most organizations don’t have. It highlights inefficiencies and allows for correction during implementation.

Having a dedicated team (in-house) for implementation is key
Anonymous | TrustRadius Reviewer

Alternatives Considered

Oracle CRM On Demand

Oracle app is more available on different mobile devices, Microsoft Dynamics has only Windows and Android but Oracle has both web-based, Mac, IOS. Social CRM feature is another one that Microsoft Dynamics doesn't provide. On the other hand, Microsoft Dynamics provides offline line access. Also, Oracle integrations fit our needs better. Also Ticketing system support is better.
Anonymous | TrustRadius Reviewer

Oracle CX Sales (formerly Oracle Engagement Cloud)

We debated a few different options, including a home-grown custom program, uCommerce, and just using only Oracle Commerce Cloud. Since we had already decided to use Oracle Commerce Cloud over uCommerce, the integrations available between OCC, Oracle's ERP system, and Oracle CPQ definitely seemed like the easiest option with the greatest benefits. However, the cost/benefit of Oracle CPQ was more apparent when we were ready to launch more complex configurations across all of our product groups.
Michael Weissberg | TrustRadius Reviewer

Return on Investment

Oracle CRM On Demand

  • A single platform for tracking, reporting, and control of all data and clients records
  • Manageable outsourcing for development and support functions for the applications we need to use.
  • Lots of integration opportunities, and covers all information gaps and inconsistencies caused by human errors.
Anonymous | TrustRadius Reviewer

Oracle CX Sales (formerly Oracle Engagement Cloud)

  • As an account manager who does a lot of their own prospecting, DataFox has literally saved myself and my co-workers hours per week in prospecting. Manually finding companies and assembling lists can take a long time, but with DataFox what took hours before can now be accomplished in 15 minutes.
  • DataFox has allowed our team to reach more companies faster. Expanding our reach means more exposure, which means more demos and more closed deals.
Shane Finnegan | TrustRadius Reviewer

Screenshots

Oracle CRM On Demand

Pricing Details

Oracle CRM On Demand

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Oracle CX Sales (formerly Oracle Engagement Cloud)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Oracle CRM On Demand
8.1
Oracle CX Sales (formerly Oracle Engagement Cloud)
7.4

Likelihood to Renew

Oracle CRM On Demand
Oracle CX Sales (formerly Oracle Engagement Cloud)
7.0

Usability

Oracle CRM On Demand
9.0
Oracle CX Sales (formerly Oracle Engagement Cloud)
4.0

Reliability and Availability

Oracle CRM On Demand
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0

Performance

Oracle CRM On Demand
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0

Support Rating

Oracle CRM On Demand
Oracle CX Sales (formerly Oracle Engagement Cloud)
2.2

In-Person Training

Oracle CRM On Demand
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0

Implementation Rating

Oracle CRM On Demand
10.0
Oracle CX Sales (formerly Oracle Engagement Cloud)
2.0

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