What users are saying about
110 Ratings
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Score 8.5 out of 100
5 Ratings
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Score 7 out of 100

Likelihood to Recommend

Oracle CRM On Demand

I think it is well suited for organizations which are large with a lot of users so as to be able to minimize the cost of operations. Also, the organization which interacts mostly with customers can use Oracle CRM on demand.
Rose Kipkemoi | TrustRadius Reviewer

Tour de Force CRM

Tour de Force can be very useful if you have someone on staff to configure and set it up. It needs constant upkeep with changes in what's needed, and constant updates. This would not be good for small businesses that do not have a sales teem. They charge heavily for tech support.
Mike Bursack | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Oracle CRM On Demand
8.7
Tour de Force CRM
6.4
Customer data management / contact management
Oracle CRM On Demand
9.3
Tour de Force CRM
10.0
Workflow management
Oracle CRM On Demand
8.9
Tour de Force CRM
Territory management
Oracle CRM On Demand
9.3
Tour de Force CRM
10.0
Opportunity management
Oracle CRM On Demand
9.2
Tour de Force CRM
10.0
Integration with email client (e.g., Outlook or Gmail)
Oracle CRM On Demand
9.0
Tour de Force CRM
1.0
Contract management
Oracle CRM On Demand
7.8
Tour de Force CRM
Quote & order management
Oracle CRM On Demand
8.5
Tour de Force CRM
5.0
Interaction tracking
Oracle CRM On Demand
8.3
Tour de Force CRM
7.0
Channel / partner relationship management
Oracle CRM On Demand
8.2
Tour de Force CRM
2.0

Customer Service & Support

Oracle CRM On Demand
8.4
Tour de Force CRM
5.5
Case management
Oracle CRM On Demand
8.5
Tour de Force CRM
8.0
Call center management
Oracle CRM On Demand
8.7
Tour de Force CRM
Help desk management
Oracle CRM On Demand
8.1
Tour de Force CRM
3.0

Marketing Automation

Oracle CRM On Demand
8.9
Tour de Force CRM
4.0
Lead management
Oracle CRM On Demand
8.9
Tour de Force CRM
7.0
Email marketing
Oracle CRM On Demand
8.8
Tour de Force CRM
1.0

CRM Project Management

Oracle CRM On Demand
8.7
Tour de Force CRM
3.7
Task management
Oracle CRM On Demand
8.3
Tour de Force CRM
1.0
Billing and invoicing management
Oracle CRM On Demand
9.6
Tour de Force CRM
7.0
Reporting
Oracle CRM On Demand
8.2
Tour de Force CRM
3.0

CRM Reporting & Analytics

Oracle CRM On Demand
8.4
Tour de Force CRM
8.0
Forecasting
Oracle CRM On Demand
8.7
Tour de Force CRM
8.0
Pipeline visualization
Oracle CRM On Demand
8.6
Tour de Force CRM
8.0
Customizable reports
Oracle CRM On Demand
7.9
Tour de Force CRM
8.0

Customization

Oracle CRM On Demand
8.4
Tour de Force CRM
6.0
Custom fields
Oracle CRM On Demand
8.9
Tour de Force CRM
6.0
Custom objects
Oracle CRM On Demand
8.1
Tour de Force CRM
Scripting environment
Oracle CRM On Demand
7.9
Tour de Force CRM
API for custom integration
Oracle CRM On Demand
8.7
Tour de Force CRM
6.0

Security

Oracle CRM On Demand
9.4
Tour de Force CRM
9.5
Single sign-on capability
Oracle CRM On Demand
8.9
Tour de Force CRM
10.0
Role-based user permissions
Oracle CRM On Demand
9.8
Tour de Force CRM
9.0

Social CRM

Oracle CRM On Demand
9.8
Tour de Force CRM
Social data
Oracle CRM On Demand
9.8
Tour de Force CRM
Social engagement
Oracle CRM On Demand
9.9
Tour de Force CRM

Integrations with 3rd-party Software

Oracle CRM On Demand
8.6
Tour de Force CRM
3.0
Marketing automation
Oracle CRM On Demand
8.5
Tour de Force CRM
3.0
Compensation management
Oracle CRM On Demand
8.7
Tour de Force CRM

Platform

Oracle CRM On Demand
9.3
Tour de Force CRM
8.0
Mobile access
Oracle CRM On Demand
9.3
Tour de Force CRM
8.0

Pros

Oracle CRM On Demand

  • Application customization is a key strength. We can create custom home page experiences for each type of user, customize object layouts to change dynamically depending on object type, and create an embedded sales process unique to our organization that helps facilitate the user through the process by specifying required fields dependent on what stage of the process they are in. The ability to customize goes directly to the success of user adoption - the fact that we can customize layouts and processes to support our internal business processes helps users make the most of the system.
  • Robust Reporting. The reporting and data warehouse capabilities are excellent. We have thousands of custom reports delivered in a number of ways - on home pages, on dashboards, on demand through the reporting menu, and on custom web tabs. These reports range from simple lists to complex multi-object analyses.
  • Ability to get data in and get data out. CRMOD makes it very easy to import data into any object. This is helpful for importing lists or making mass changes. Exporting data is equally easy, both from an administrator standpoint and for the user. Users can display a list or do a custom advanced search and then easily export the data to Excel without any admin help. They can also export from any report, which is helpful when sales data needs to be combined with other financial data in a larger analysis.
  • The system's workflow capabilities allow us to improve field validation, send important notifications, and enforce business process requirements.
Michelle Prand | TrustRadius Reviewer

Tour de Force CRM

  • We can quickly see Customers sales for the week, month, year, and past years.
  • We can get deep into the data of a customers sales history and what they are or aren't buying.
Mike Bursack | TrustRadius Reviewer

Cons

Oracle CRM On Demand

  • A scripting mechanism is needed to customize the data entry forms. As any data driven system, Oracle CRM on demand is as reliable as its data is. Having sales people entering and maintaining the data you have to make sure they are doing that and not cutting corners. One way to do that is to enforce the business requirements in the entry forms.
  • User interface / user experience definitely can and should be improved.
  • It needs a way to send automatic reports on a schedule via email.
  • Support: as usual the Oracle support tends to be tedious and lengthy.
Cristian Bodnarasec | TrustRadius Reviewer

Tour de Force CRM

  • There's too much data, and sales people have trouble finding what they need.
  • It can be hard for IT or sales manager to manage all the data in an informational way.
Mike Bursack | TrustRadius Reviewer

Usability

Oracle CRM On Demand

Oracle CRM On Demand 9.0
Based on 1 answer
Compared to other competitors I find it very easy to use and learn .It has been helpful in our organisation and we have been able to manage our projects and operations well without interference.
Rose Kipkemoi | TrustRadius Reviewer

Tour de Force CRM

No score
No answers yet
No answers on this topic

Implementation Rating

Oracle CRM On Demand

Oracle CRM On Demand 10.0
Based on 1 answer
With the right partner Oracle CRM On Demand can be implemented very quickly and seamlessly.
Michelle Prand | TrustRadius Reviewer

Tour de Force CRM

No score
No answers yet
No answers on this topic

Alternatives Considered

Oracle CRM On Demand

Oracle app is more available on different mobile devices, Microsoft Dynamics has only Windows and Android but Oracle has both web-based, Mac, IOS. Social CRM feature is another one that Microsoft Dynamics doesn't provide. On the other hand, Microsoft Dynamics provides offline line access. Also, Oracle integrations fit our needs better. Also Ticketing system support is better.
Anonymous | TrustRadius Reviewer

Tour de Force CRM

Tour de Force was less expensive than Sales Force, and has more abilities that Epicor CRM.
Mike Bursack | TrustRadius Reviewer

Return on Investment

Oracle CRM On Demand

  • A single platform for tracking, reporting, and control of all data and clients records
  • Manageable outsourcing for development and support functions for the applications we need to use.
  • Lots of integration opportunities, and covers all information gaps and inconsistencies caused by human errors.
Anonymous | TrustRadius Reviewer

Tour de Force CRM

  • Better customer visibility.
  • We have better customer rating for finding top and bottom customers based on orders.
Mike Bursack | TrustRadius Reviewer

Pricing Details

Oracle CRM On Demand

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Tour de Force CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Rating Summary

Likelihood to Recommend

Oracle CRM On Demand
8.1
Tour de Force CRM
7.0

Usability

Oracle CRM On Demand
9.0
Tour de Force CRM

Implementation Rating

Oracle CRM On Demand
10.0
Tour de Force CRM

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