What users are saying about
140 Ratings
13 Ratings
140 Ratings
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Score 7.9 out of 100
13 Ratings
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Score 8.5 out of 100

Likelihood to Recommend

Oracle CRM

Oracle CRM is incredibly well suited to handle the customer service needs of a growing business. It is capable of scaling with your company. We can monitor every step of the ordering process and provide quick and accurate information to our customers if they request it. We can easily handle returns and replacements as well.
Anonymous | TrustRadius Reviewer

Veeva CRM

Good for larger teams with a lot of activities and therefore a good justification for the investment. Great for 'as above' + the companies looking to integrate Veeva CRM with other Veeva offerings, such as Align, Inslight, Zinc/PromoMats etc. Not so great for smaller organisations or those with more slightly more restricting budgets.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Oracle CRM
7.9
Veeva CRM
7.6
Customer data management / contact management
Oracle CRM
8.7
Veeva CRM
8.0
Workflow management
Oracle CRM
8.1
Veeva CRM
8.1
Territory management
Oracle CRM
8.0
Veeva CRM
7.0
Opportunity management
Oracle CRM
8.2
Veeva CRM
8.0
Integration with email client (e.g., Outlook or Gmail)
Oracle CRM
7.2
Veeva CRM
7.6
Contract management
Oracle CRM
7.5
Veeva CRM
7.1
Quote & order management
Oracle CRM
7.0
Veeva CRM
6.1
Interaction tracking
Oracle CRM
8.2
Veeva CRM
8.3
Channel / partner relationship management
Oracle CRM
8.4
Veeva CRM
8.0

Customer Service & Support

Oracle CRM
8.1
Veeva CRM
8.0
Case management
Oracle CRM
8.0
Veeva CRM
8.0
Call center management
Oracle CRM
8.1
Veeva CRM
8.0
Help desk management
Oracle CRM
8.2
Veeva CRM
8.0

Marketing Automation

Oracle CRM
8.4
Veeva CRM
7.1
Lead management
Oracle CRM
7.9
Veeva CRM
7.0
Email marketing
Oracle CRM
9.0
Veeva CRM
7.1

CRM Project Management

Oracle CRM
7.4
Veeva CRM
7.5
Task management
Oracle CRM
6.5
Veeva CRM
8.0
Billing and invoicing management
Oracle CRM
8.3
Veeva CRM
7.6
Reporting
Oracle CRM
7.3
Veeva CRM
6.9

CRM Reporting & Analytics

Oracle CRM
7.5
Veeva CRM
6.4
Forecasting
Oracle CRM
8.0
Veeva CRM
6.1
Pipeline visualization
Oracle CRM
7.1
Veeva CRM
7.7
Customizable reports
Oracle CRM
7.5
Veeva CRM
5.4

Customization

Oracle CRM
8.4
Veeva CRM
7.4
Custom fields
Oracle CRM
8.8
Veeva CRM
7.2
Custom objects
Oracle CRM
9.0
Veeva CRM
7.2
Scripting environment
Oracle CRM
8.8
Veeva CRM
7.3
API for custom integration
Oracle CRM
7.0
Veeva CRM
7.9

Security

Oracle CRM
9.1
Veeva CRM
9.0
Single sign-on capability
Oracle CRM
9.1
Veeva CRM
9.0
Role-based user permissions
Oracle CRM
9.1
Veeva CRM
9.0

Social CRM

Oracle CRM
8.1
Veeva CRM
8.5
Social data
Oracle CRM
8.0
Veeva CRM
8.0
Social engagement
Oracle CRM
8.1
Veeva CRM
9.0

Integrations with 3rd-party Software

Oracle CRM
7.3
Veeva CRM
9.0
Marketing automation
Oracle CRM
6.0
Veeva CRM
9.0
Compensation management
Oracle CRM
8.6
Veeva CRM

Platform

Oracle CRM
7.1
Veeva CRM
9.2
Mobile access
Oracle CRM
7.1
Veeva CRM
9.2

Pros

Oracle CRM

  • Several of our members were not familiar with various IT functions within CRM prior to working with it and so they were able to develop a working knowledge of IT pretty quickly afterwards.
  • It has a familiar feel to it as it allows users to work the data into a spreadsheet type layout with pivot tables and graphs and so it is quick to adopt.
  • Customization is great with a working knowledge of HTML, which isn't too hard to learn. You can really adapt CRM to any needs stylistically or content wise.
Joseph R. Sweeney | TrustRadius Reviewer

Veeva CRM

  • Easily accessible with any devices such as ipads, iphones and desktop
  • Data mining - system provides insightful information to users which are targeted for each customer
  • Increases productivity of field staffs
Anonymous | TrustRadius Reviewer

Cons

Oracle CRM

  • The Oracle 11.5.10 CRM forms are not easily or intuitively customizable to facilitate speed or ease of use. Custom forms are not supported by Oracle support, but call center functions require throughput velocity that the standard forms do not provide. The forms are also inflexible when it comes to selection-driven information or in-procedure guidelines. Data selections in one field should allow the limitation of data selection in other fields and should permit additional information to be made available for the users of the forms.
  • The CRM administrator setups such as groups and territories as well as the dispatch center functionality are painfully slow and cumbersome to use. Not all reasonable filters are made available to ensure that the technician with the right skills is assigned to tasks. More flexibility in this area would improve Oracle 11.5.10 usability tenfold.
  • Overall, the main issue when it comes to sales or service CRMs is always a question of flexibility. "When this customer calls, collect x data." "When a service request is created for that site, include information y for the technician." "Remember to ask the caller for z measurement when they open a service request for the other product type." More intuitive and elastic tools for the ebbs and flows of real service situations would certainly put a feather in Oracle's cap.
R. Daniel Knapp | TrustRadius Reviewer

Veeva CRM

  • Configuration flexibility specific to Medical continues to be a challenge to differentiate from Commercial
  • Standardization of permissions and customization across teams
  • Pricing
Anonymous | TrustRadius Reviewer

Usability

Oracle CRM

Oracle CRM 8.6
Based on 2 answers
I give this rating because I personally don't have any difficulty using the system. I didn't have any difficulty learning the system either. I know that in my position I am taking complaints from users who are having issues with the oracle sites but most of the time it is user error or a technical issue and they need to be using it in the best way possible. I do think it is one of the easiest sites for applying online and hiring candidates. In my 10 years of dealing with so many other recruiting and career sites like Kenexa Brassring, Erecruit or Peoplesoft, I don't recommend any of those at all. Oracle CRM/Taleo is by far the easiest site for applicants to apply, the easiest site for recruiters to hire and the easiest site to manage your hires.
Anonymous | TrustRadius Reviewer

Veeva CRM

No score
No answers yet
No answers on this topic

Reliability and Availability

Oracle CRM

Oracle CRM 9.0
Based on 1 answer
I give this rating because we have had no issues in the area of the product's overall availability. In my opinion the resources are there when we need them and the features serve the purpose they are set to do. I feel things have gone really well as far as the availability of the product.
Anonymous | TrustRadius Reviewer

Veeva CRM

No score
No answers yet
No answers on this topic

Performance

Oracle CRM

Oracle CRM 8.1
Based on 2 answers
I give this rating because I don't have any complaints in the area of performance. In my opinion the product's performance is right on the mark. In comparison to other systems I have used for the same purpose - recruiting, hiring and managing hires, I have found Oracle's performance to be the best. Oracle system flows better than any other recruiting system out there.
Anonymous | TrustRadius Reviewer

Veeva CRM

No score
No answers yet
No answers on this topic

Support Rating

Oracle CRM

Oracle CRM 7.6
Based on 2 answers
Generally, if you log an SR, it will get resolved rather quickly. If they need to contact you for more information, the resolution process gets drug out because you have to usually go back and forth with several messages. Some customization involving web-links, java script, and HTML, Oracle does not officially support, so they will not assist you if your links stop working.
Mary Hunnicutt | TrustRadius Reviewer

Veeva CRM

No score
No answers yet
No answers on this topic

Online Training

Oracle CRM

Oracle CRM 9.0
Based on 1 answer
It was a great training tool and provided all of the necessary information we needed to implement the sites for our clients. We were provided with a great deal of resources in regards to Oracle CRM. We didn't have any issues with the training at all. The only thing I would say would that there could be more FAQ's for users to read through
Anonymous | TrustRadius Reviewer

Veeva CRM

No score
No answers yet
No answers on this topic

Implementation Rating

Oracle CRM

Oracle CRM 7.7
Based on 2 answers
If you have never used a CRM program is is hard to know exactly what you need. We had lots of changes during implementation and even more afterward once the users started working in it everyday. Also the partner we used didn't inform us about Allotments and not being able to Batch delete custom objects (you can now in recent releases). There were so many unknowns, that if I had it to do over, I would educate myself more and ask more questions of the partner that we used for implementation.
Mary Hunnicutt | TrustRadius Reviewer

Veeva CRM

No score
No answers yet
No answers on this topic

Alternatives Considered

Oracle CRM

MS Dynamics was easy to integrate to MS Power BI. This BI and reporting aspect is a clear strong point for Microsoft. MS solutions seem easier to integrate and learn, but this depends on the IT landscape and the complexity of integrations in a respective company.
Viktor Mulac | TrustRadius Reviewer

Veeva CRM

As Veeva CRM is built on Salesforce' platform, both solutions have rather similar look, feel and offered set of functionalities. Veeva CRM is geared up specifically for the pharmaceutical industry - to my understanding, there is an agreement between the companies, preventing Salesforce.com from stepping into the pharma market. So if you are familiar with the Salesforce.com experience - from the solution to their implementation, training and support approaches - you can expect similar from Veeva (CRM).
Anonymous | TrustRadius Reviewer

Scalability

Oracle CRM

Oracle CRM 9.0
Based on 1 answer
In my opinion I rate this high because we have had no issues in this area and so that is why I give it such a high rating. There is no issue with the product's overall scalability. In my opinion this has been a positive from my team and client's view.
Anonymous | TrustRadius Reviewer

Veeva CRM

No score
No answers yet
No answers on this topic

Return on Investment

Oracle CRM

  • This software can display in real-time when an order is submitted, received, fulfilled, and shipped out. We are able to know within the week of what new orders came in and how effective we are being from targeting specific regions of the nation.
Simon Vargas | TrustRadius Reviewer

Veeva CRM

  • The system has allowed our field staff to be more efficient
  • Target marketing based on the data analytics
Anonymous | TrustRadius Reviewer

Pricing Details

Oracle CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Veeva CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Rating Summary

Likelihood to Recommend

Oracle CRM
7.9
Veeva CRM
8.1

Usability

Oracle CRM
8.6
Veeva CRM

Reliability and Availability

Oracle CRM
9.0
Veeva CRM

Performance

Oracle CRM
8.1
Veeva CRM

Support Rating

Oracle CRM
7.6
Veeva CRM

Online Training

Oracle CRM
9.0
Veeva CRM

Implementation Rating

Oracle CRM
7.7
Veeva CRM

Scalability

Oracle CRM
9.0
Veeva CRM

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