Oracle Fusion Service vs. Vivantio
Oracle Fusion Service vs. Vivantio
Product | Rating | Most Used By | Product Summary | Starting Price |
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Oracle Fusion Service | N/A | Oracle Service Cloud is the help desk and customer experience management platform from Oracle. The technology was developed and supported by RightNow Technologies as RightNow CX for cloud-based call center automation, until that company's acquisition by Oracle in 2011 for about $1.5 billion. | N/A | |
Vivantio | Mid-Size Companies (51-1,000 employees) | Founded in 2003, Vivantio is a provider of customer service optimization software and solutions for B2B service teams. By combining enterprise-level software with the flexibility of a cloud-based solution, Vivantio provides a unified service management platform. The platform scales to meet the complex business needs of large, multi-site organizations, to optimize workflows across several departments including IT, operations and customer service. | $59 per month per seat |
Oracle Fusion Service | Vivantio | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | Required | ||||||||||||||
Additional Details | โ | Access to the Vivantio Platform always includes: 1) every available feature, 2) the user's choice of data centers, 3) in-house professional services, 4) a Customer Success Manager, 5) US and UK telephone, email, and self-service support. Pricing varies based on number of licenses: 500 system users - $59 per named license / $89 per concurrent license 200 users - $69 / $104 100 users - $78 / $118 50 users - $83 / $125 25 users - $91 / $137 15 users - $95 / $143 5 users - $99 / $149 Enterprise licensing available for teams >500. Volume discounts start at 15 users and continue to rise to 40%. Educational institutions automatically qualify for a 5% discount; non-profits for 10%. Pricing is per user, per month, paid annually. | ||||||||||||||
More Pricing Information |
Oracle Fusion Service | Vivantio | |
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Top Pros | No answers on this topic | |
Top Cons |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Oracle Fusion Service | Vivantio | |
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Small Businesses | Agiloft Flexible Service Desk Suite Scoreย 9.0ย outย ofย 10 | Agiloft Flexible Service Desk Suite Scoreย 9.0ย outย ofย 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Scoreย 9.0ย outย ofย 10 | Agiloft Flexible Service Desk Suite Scoreย 9.0ย outย ofย 10 |
Enterprises | Salesforce Service Cloud Scoreย 8.7ย outย ofย 10 | SAP Service Cloud Scoreย 8.7ย outย ofย 10 |
All Alternatives | View all alternatives | View all alternatives |
Oracle Fusion Service | Vivantio | |
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Likelihood to Recommend | 6.2 (89 ratings) | - (0 ratings) |
Likelihood to Renew | 10.0 (9 ratings) | - (0 ratings) |
Usability | 10.0 (5 ratings) | - (0 ratings) |
Availability | 10.0 (1 ratings) | - (0 ratings) |
Performance | 9.0 (1 ratings) | - (0 ratings) |
Support Rating | 10.0 (7 ratings) | - (0 ratings) |
In-Person Training | 9.0 (1 ratings) | - (0 ratings) |
Implementation Rating | 9.0 (4 ratings) | - (0 ratings) |
Configurability | 9.0 (1 ratings) | - (0 ratings) |
Ease of integration | 5.7 (11 ratings) | - (0 ratings) |
Product Scalability | 10.0 (1 ratings) | - (0 ratings) |
Oracle Fusion Service | Vivantio | |
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Likelihood to Recommend | Oracle | Vivantio No answers on this topic |
Pros | Oracle | Vivantio No answers on this topic |
Cons | Oracle | Vivantio No answers on this topic |
Likelihood to Renew | Oracle | Vivantio No answers on this topic |
Usability | Oracle | Vivantio No answers on this topic |
Reliability and Availability | Oracle | Vivantio No answers on this topic |
Performance | Oracle | Vivantio No answers on this topic |
Support Rating | Oracle | Vivantio No answers on this topic |
In-Person Training | Oracle | Vivantio No answers on this topic |
Implementation Rating | Oracle | Vivantio No answers on this topic |
Alternatives Considered | Oracle | Vivantio No answers on this topic |
Scalability | Oracle | Vivantio No answers on this topic |
Return on Investment | Oracle | Vivantio No answers on this topic |
ScreenShots | Oracle Fusion Service Screenshots | Vivantio Screenshots |