Oracle Sales guides sellers with intelligent recommendations to help them focus on the most valuable prospects at the right time. These machine learning-based CRM selling tools center around clean, complete customer data from internal and external sources.
Oracle CX Sales was a comprehensive package just because of the modules offered. Compared to the products we evaluated and the in-house solutions we had, including maintaining data on excel and access databases, Oracle CX Sales was a breath of fresh air, considering we got a …
As compared to other CRM, this happens to be one of the best and most affordable as there are some cons, but the pros are great, and I have seen an increase in sales by using this platform. It works great for the sales process from start to end, like lead generation to closure.
I've used Salesforce and Hubspot. Every customer relationship management software has its pros and cons, but Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) stacks up really well against the competition. Its data visualization tools are way superior, …
Engagement Cloud could be a competitor but also work in tandem by pulling together multiple disparate types of systems into one cohesive platform. Salesforce is just a better product for UI, but Engagement may be better suited for the backend.
Oracle Engagement Cloud (formerly Oracle Sales Cloud) is like most other Oracle applications in my experience. It is a robust, powerful tool at the core, but it's a little rough around the edges and requires frequent bug fixes, patches, etc. Our company ultimately decided to …
Director Of Business Development - Operating Room / Urology / Vein Therapy
Chose Oracle Sales
We had an individual here who had a lot of experience working for Oracle. She was able to bring her knowledge from working with her peers and get it installed to where we were in a position to take advantage of the services. We started using this over 5+ years ago so it has …
The belief was having all Oracle products would make it more seemless and easier to use. I am not sure that has been the case. Salesforce.com user experience is simply better and all the integrations could have been done with them.
It has better reporting capabilities and allow for more customization in regards to switching layouts between security roles or conditions. Also allows for more flexibility with customizations written in code. However, it's not always as user friendly in terms of search, …
Oracle Engagement Cloud was the only software that was all inclusive. There is contact management, lead sharing, sales tracking, lots of various reports and a helpful dashboard that blew everyone else out of the water!
I have worked with X2CRM and have been exposed to Accelo, Salesforce and MS Dynamics. I feel Oracle Sales Cloud is the standard to be met for SMB customers looking to scale quickly and efficiently. I believe it is the best solution for Mid-market and enterprise customer because …
From a user perspective, Oracle Sales Cloud stacks up very well to Salesforce. The amount of native pre-built connectors for the different pillars is attractive from a setup perspective as well as a pricing perspective. The mobility of Oracle Sales Cloud trumps the SFDC …
Verified User
Manager
Chose Oracle Sales
We're currently using a heavily customized instance of Oracle CRM OnDemand, which is quickly reaching the end of its effective life. We also evaluate salesforce.com before selecting Oracle Sales cloud, largely for financial (rather than functionality) reasons.
Clients considered JDEdwards solution for sales because they had used it before moving to Oracle Fusion Cloud but the unreliability of JDEdwards was a big red flag which prompted them to move to Oracle Sales Cloud.
Oracle Sales Cloud was our preference for a CRM cloud system because it had great additional features that we also wanted to utilise in addition to the traditional CRM. We really liked the lead tracking and the incentive sales compensation feature. Several department heads …
Excellent as a customer relationship management tool, sales forecasting, building better sales plan for the entire deal lifecycle using critical and complex data, a 360-degree comprehensive view of vendors, partners, customers. Ensuring high standards and consistency is maintained in pricing so that quotes are competitive for prospective customers. At the end of the day, this is an excellent tool for selling and closing deals while being able to access needed information in one place.
I would like to see more integration with other CRMs such as Salesforce.
We have each business unit built into Salesforce and it can track the amount of gross profit that flows through our Oracle database. It then further it trickles to each sales rep and what they've closed during their time at the company. These figures are not always accurate.
It be difficult navigating to accounts and drilling down into each specific customer to understand details.
Overall our organization has completely moved to Oracle CX Sales and now is able to utilize the latest technology backed by AI to provide a much better experience to customers and saving money at the same time. So it's a Win-Win situation. I believe there is a slight learning curve to derive [the] full value out of this but once you are there, you can delight your customers.
The support the Oracle team gives is generally very good. They are patient, willing to help, and their training methods are collaborative and inclusive. They have conducted multiple support sessions and it’s always been a great user experience. The stellar team [is] always on hand to lend support when the right time comes and their helpdesk is always on hand to help.
Excellent online training material. On-demand always helps to access anytime, anywhere. Also, it is essential that in this day and age, video tutorials with actual product screenshots make the learning more useful and fun at the same time. Certifications help test knowledge gained during these tutorial sessions. This was a blessing for fresh users.
If you have never used a CRM program is is hard to know exactly what you need. We had lots of changes during implementation and even more afterward once the users started working in it everyday. Also the partner we used didn't inform us about Allotments and not being able to Batch delete custom objects (you can now in recent releases). There were so many unknowns, that if I had it to do over, I would educate myself more and ask more questions of the partner that we used for implementation.
As compared to other CRM, this happens to be one of the best and most affordable as there are some cons, but the pros are great, and I have seen an increase in sales by using this platform. It works great for the sales process from start to end, like lead generation to closure.
When we purchased this system it was one of the more expensive options in the market. However, with an adjustment in service and a relative price structure, this has become a lot more cost-effective over the past few years. It’s now more of a middle-ranking in the pricing structure and I would definitely say this is value for money.
We can very easily pull up a customer's order and provide any detail they need. The time this saves compared to manually tracking customer orders and accounts is incredible.
Knowing exactly who is contacting customer service and what their orders status is before answering the calls makes the customer service reps job much easier than before.