What users are saying about
8 Ratings
47 Ratings
8 Ratings
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Score 9.3 out of 100
47 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9 out of 100

Feature Set Ratings

    Security

    Paligo

    Feature Set Not Supported
    N/A
    9.0

    Tridion

    90%
    Tridion ranks higher in 1/1 features

    Role-based user permissions

    N/A
    0 Ratings
    9.0
    90%
    9 Ratings

    Platform & Infrastructure

    Paligo

    Feature Set Not Supported
    N/A
    9.1

    Tridion

    91%
    Tridion ranks higher in 2/2 features

    API

    N/A
    0 Ratings
    8.2
    82%
    6 Ratings

    Internationalization / multi-language

    N/A
    0 Ratings
    10.0
    100%
    7 Ratings

    Web Content Creation

    Paligo

    Feature Set Not Supported
    N/A
    8.5

    Tridion

    85%
    Tridion ranks higher in 8/8 features

    WYSIWYG editor

    N/A
    0 Ratings
    8.0
    80%
    8 Ratings

    Code quality / cleanliness

    N/A
    0 Ratings
    8.1
    81%
    7 Ratings

    Admin section

    N/A
    0 Ratings
    8.9
    89%
    8 Ratings

    Page templates

    N/A
    0 Ratings
    8.8
    88%
    8 Ratings

    Library of website themes

    N/A
    0 Ratings
    8.1
    81%
    4 Ratings

    Mobile optimization / responsive design

    N/A
    0 Ratings
    8.8
    88%
    7 Ratings

    Publishing workflow

    N/A
    0 Ratings
    9.0
    90%
    8 Ratings

    Form generator

    N/A
    0 Ratings
    8.1
    81%
    3 Ratings

    Web Content Management

    Paligo

    Feature Set Not Supported
    N/A
    7.6

    Tridion

    76%
    Tridion ranks higher in 5/5 features

    Content taxonomy

    N/A
    0 Ratings
    9.0
    90%
    7 Ratings

    SEO support

    N/A
    0 Ratings
    9.0
    90%
    6 Ratings

    Bulk management

    N/A
    0 Ratings
    8.8
    88%
    8 Ratings

    Availability / breadth of extensions

    N/A
    0 Ratings
    8.1
    81%
    5 Ratings

    Community / comment management

    N/A
    0 Ratings
    3.0
    30%
    3 Ratings

    Attribute Ratings

    • Paligo is rated higher in 1 area: Likelihood to Renew
    • Tridion is rated higher in 2 areas: Likelihood to Recommend, Usability

    Likelihood to Recommend

    9.4

    Paligo

    94%
    7 Ratings
    9.8

    Tridion

    98%
    22 Ratings

    Likelihood to Renew

    10.0

    Paligo

    100%
    2 Ratings
    6.3

    Tridion

    63%
    15 Ratings

    Usability

    8.0

    Paligo

    80%
    1 Rating
    8.5

    Tridion

    85%
    2 Ratings

    Support Rating

    9.9

    Paligo

    99%
    4 Ratings

    Tridion

    N/A
    0 Ratings

    Likelihood to Recommend

    Paligo

    If you're looking for a cloud-based CCMS that focuses on the authoring experience, Paligo is a great choice. With some basic experience and a bit of training, most tech writers can have a customized output up and running in days, not weeks. Conversely, if you don't want to tinker with CSS to develop a look and feel you want or need content reuse at the lowest possible level, Paligo may not quite fit your needs. One thing I will add is that as a new user, and one who regularly pushes the boundaries of what Paligo's designed to do, I've found the customer support to be absolutely top-notch. I'm always able to work alongside support to figure out a solution to my problem—and am nearly always able to accomplish what I set out to accomplish.
    Anonymous | TrustRadius Reviewer

    Tridion

    Love the product and I really like how we use it for public sites. The only negative aspect is that it is just hard to find Tridion devs that understand the tool, grasp .net, react, and understand the blueprint, etc.
    Anonymous | TrustRadius Reviewer

    Pros

    Paligo

    • Single-source quickly and well out of the box.
    • Attributes in the content for conditional publishing.
    • Quick previews with publishing and variable settings, for efficient debugging.
    • Responsive expert support.
    • Extensive integrations.
    • Re-use features for consistency among writers.
    • Review features.
    • Translation features.
    Rochelle Fisher | TrustRadius Reviewer

    Tridion

    • Makes it easy to spin up a new site quickly
    • Allows for numerous users to work on the same site without conflicting with each other's changes
    • Allows you to unpublish changes or revert to old versions if you make a mistake
    • Allows you to time publishing actions (for example, you can set it to happen overnight)
    Kirsten McGlone | TrustRadius Reviewer

    Cons

    Paligo

    • The learning curve is a bit steep, especially for anyone who's never worked in a true content authoring tool before. It takes a bit of work to move from a Word atmosphere to Paligo, but the training sessions address all of those issues and more.
    • I wish there were more focused formatting tools. At this point, I don't know how to change the text color or format my output beyond the legacy defaults I inherited when I started this job. My fellow writers and I still sometimes struggle with putting things where we want them to go simply because they aren't the right field type at that location.
    Monica White | TrustRadius Reviewer

    Tridion

    • Tridion is complicated in enough ways that it makes it difficult to train new users. Therefore, we have to limit the number of people with access to the system since we have not yet implemented Workflow.
    • When something goes wrong (items fail to publish, or there is unexpected behavior with components), there is little explanation provided that would point us in the right direction to troubleshoot. As a result, content Authors and Editors have to frequently ask for IT assistance.
    Anonymous | TrustRadius Reviewer

    Pricing Details

    Paligo

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Tridion

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Likelihood to Renew

    Paligo

    Paligo 10.0
    Based on 2 answers
    Paligo single-sources beautifully. Allows for customization. Has the best translation features. Has the best support services.
    Rochelle Fisher | TrustRadius Reviewer

    Tridion

    Tridion 6.3
    Based on 15 answers
    I am giving this a semi-high rating because we have already got Tridion up and running and we are still in the process of moving the sites over to Tridion. It is unlikely we will be moving things to a new CMS AGAIN in the near future as the cost to get Tridion was high.
    Anonymous | TrustRadius Reviewer

    Usability

    Paligo

    Paligo 8.0
    Based on 1 answer
    I'm glad that it's cloud-based, so I can access it from home or work. But I do wish it were a little more intuitive on the front end for new users; the alt key is more useful than the ctrl key, initial layout is confusing until you learn the depth of the tools, and you really do have to take the $400 training in order to truly understand how to use the product. I don't know what my company pays for access to the software, but I know it's something.
    Monica White | TrustRadius Reviewer

    Tridion

    Tridion 8.5
    Based on 2 answers
    The editor user interface is very user friendly and in-site editing makes simple updates fast and easy. The extensibility of Tridion is a big plus and the ability to add our own options into the default Tridion interface helps us integrate with external systems. Finally, the user permissions and security system helps us deploy it within our large organization.
    Anonymous | TrustRadius Reviewer

    Support Rating

    Paligo

    Paligo 9.9
    Based on 4 answers
    The support is quick, the team very knowledgeable and invested in my success. The only reason I didn't give it a 10 is because there is no chat support (yet). But, so far, the responses have been quick enough that hasn't been an issue
    Sarah Holdgrafer | TrustRadius Reviewer

    Tridion

    No score
    No answers yet
    No answers on this topic

    Alternatives Considered

    Paligo

    Paligo is the only structured authoring tool that natively publishes to Zendesk. My team is forced to publish to Zendesk, so this was easy.
    Paul LaBarbera | TrustRadius Reviewer

    Tridion

    It is a nuclear missile compared to the other handguns and knives on the market today. But it also requires nuclear technicians and expertise that a handgun doesn't require. Do you need to decimate your competition and you have the investment capabilities necessary to put a nuclear missile into the sky? Then definitely do it. Especially if you need a very good multi-lingual blueprint provider like Tridion.
    Anonymous | TrustRadius Reviewer

    Return on Investment

    Paligo

    • Paligo allowed us to pivot our docs strategy and recreate our entire docs set (approx. 60k words) in a couple of months
    • Our users have complimented us on the ease of use and structure of our output
    Anonymous | TrustRadius Reviewer

    Tridion

    • SDL is a very complex system. Creating custom components by external vendors turned out to be expensive.
    • The learning curve is very slow, so training takes a lot of time and cost.
    • The revamped corporate site looks clean, modern, and is mobile-friendly.
    Anonymous | TrustRadius Reviewer

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