PanTerra Networks vs. Signal Open Source Messenger

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
PanTerra Networks
Score 8.6 out of 10
Mid-Size Companies (51-1,000 employees)
PanTerra is a provider of unified cloud-based services for communications, enterprise file sharing and mobility solutions for mid-market enterprises (MME), headquartered in Santa Clara. The Company's Streams service provides - Unified Communications and SmartBox - Communications-Enabled Content Management solutions which are delivered securely from the cloud through a browser-based client as well as mobile apps for smartphones and tablets, are designed to eliminate any on-premises deployed…
$12.95
per month per seat
Signal Open Source Messenger
Score 9.4 out of 10
N/A
Signal is an open source cross-platform messaging app featuring end-to-end encryption to keep conversations private and secure, boasting no ads, no affiliate marketers, and no creepy tracking in Signal. Users can focus on sharing the moments that matter.N/A
Pricing
PanTerra NetworksSignal Open Source Messenger
Editions & Modules
Business Basic
$17.95
per month per seat
Business Plus
$24.95
per month per seat
Professional
$29.95
per month per seat
Call Center
$44.95
per month per seat
No answers on this topic
Offerings
Pricing Offerings
PanTerra NetworksSignal Open Source Messenger
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeOptionalNo setup fee
Additional Details30% discount on pricing on all seat types.
More Pricing Information
Community Pulse
PanTerra NetworksSignal Open Source Messenger
Considered Both Products
PanTerra Networks
Chose PanTerra Networks
Panterra streams had the best value and offered free IP phones with a package. The 24/7 customer service support was hugely important to our team as well.
Signal Open Source Messenger

No answer on this topic

Top Pros
Top Cons
Features
PanTerra NetworksSignal Open Source Messenger
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
PanTerra Networks
9.1
1 Ratings
13% above category average
Signal Open Source Messenger
-
Ratings
High quality audio9.11 Ratings00 Ratings
High quality video9.11 Ratings00 Ratings
Screen Sharing
Comparison of Screen Sharing features of Product A and Product B
PanTerra Networks
7.7
2 Ratings
2% below category average
Signal Open Source Messenger
-
Ratings
Desktop sharing7.72 Ratings00 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
PanTerra Networks
8.2
1 Ratings
3% above category average
Signal Open Source Messenger
-
Ratings
Calendar integration8.21 Ratings00 Ratings
Meeting initiation8.21 Ratings00 Ratings
Record meetings / events8.21 Ratings00 Ratings
Online Events Security
Comparison of Online Events Security features of Product A and Product B
PanTerra Networks
9.1
1 Ratings
18% above category average
Signal Open Source Messenger
-
Ratings
User authentication9.11 Ratings00 Ratings
Participant roles & permissions9.11 Ratings00 Ratings
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
PanTerra Networks
8.7
3 Ratings
7% above category average
Signal Open Source Messenger
-
Ratings
Hosted PBX9.13 Ratings00 Ratings
Multi-level Interactive Voice Response (IVR)8.53 Ratings00 Ratings
Directory of employee names8.62 Ratings00 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
PanTerra Networks
8.0
3 Ratings
2% below category average
Signal Open Source Messenger
-
Ratings
Answering rules8.23 Ratings00 Ratings
Call recording8.62 Ratings00 Ratings
Call park8.23 Ratings00 Ratings
Call screening7.83 Ratings00 Ratings
Message alerts8.62 Ratings00 Ratings
Business SMS/External Messaging4.02 Ratings00 Ratings
Online Fax9.13 Ratings00 Ratings
Voicemail Transcription9.11 Ratings00 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
PanTerra Networks
7.7
2 Ratings
8% below category average
Signal Open Source Messenger
-
Ratings
Mobile app for iOS8.22 Ratings00 Ratings
Mobile app for Android7.31 Ratings00 Ratings
Unified Communications Platform and Collaboration
Comparison of Unified Communications Platform and Collaboration features of Product A and Product B
PanTerra Networks
8.7
4 Ratings
14% above category average
Signal Open Source Messenger
-
Ratings
Centralized communications management8.62 Ratings00 Ratings
Team messaging8.13 Ratings00 Ratings
Team document sharing9.11 Ratings00 Ratings
Call and meeting analytics9.11 Ratings00 Ratings
Best Alternatives
PanTerra NetworksSignal Open Source Messenger
Small Businesses
Nextiva
Nextiva
Score 9.2 out of 10
Zoho Cliq
Zoho Cliq
Score 9.3 out of 10
Medium-sized Companies
Nextiva
Nextiva
Score 9.2 out of 10
Workvivo
Workvivo
Score 9.3 out of 10
Enterprises
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 8.8 out of 10
Workvivo
Workvivo
Score 9.3 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
PanTerra NetworksSignal Open Source Messenger
Likelihood to Recommend
9.7
(61 ratings)
9.0
(3 ratings)
Likelihood to Renew
8.1
(5 ratings)
-
(0 ratings)
Usability
8.2
(2 ratings)
-
(0 ratings)
Support Rating
9.8
(59 ratings)
10.0
(2 ratings)
Implementation Rating
9.7
(57 ratings)
-
(0 ratings)
User Testimonials
PanTerra NetworksSignal Open Source Messenger
Likelihood to Recommend
PanTerra
PanTerra Networks is well suited for the small to medium business who are looking for a fully featured suite of telephony products. Whether they need traditional phone products or on the go gui based applications, PanTerra Networks has a scalable solution that will fit most companies. PanTerra Networks has successfully moved into the enterprise market with their competent Call and Contact center applications.
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Open Source
Signal is great for high-security applications where privacy is a concern, perhaps because of the sensitive nature of the materials being communicated. For instance, if you are sending sensitive information about a film that hasn't been released yet, and you want to make sure that paparazzi and fans don't get access to spoiler information, Signal is a great way to communicate.
Read full review
Pros
PanTerra
  • Attended or un-attended answering of incoming calls
  • Transfer calls to appropriate person
  • Integrates with cell phones for always available
  • Keeps a log of phone calls
  • Allows me to use messaging on my phone system and desktop
  • Allows me to manage user accounts
Read full review
Open Source
  • Encryption end to end
  • Audio quality
  • Ability to permanently delete messages and history
Read full review
Cons
PanTerra
  • The fax feature is a bit cumbersome. Oftentimes we have more than one document to send in a transmission, and this system does not have the capability to add more than one attachment to a fax. Combining all branches into one document is time-consuming.
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Open Source
  • Backup functionality on iOS devices
  • Sometimes messages can be delayed
Read full review
Likelihood to Renew
PanTerra
In all likelihood, we will remain Panterra customers for many years. VoIP phone and messaging is a rapidly expanding and evolving market, however, and its possible a better solution will come along, but for now, Panterra Streams offers a compelling solution combining leading features, great customer service, and affordable pricing.
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Open Source
No answers on this topic
Usability
PanTerra
Great quality
Read full review
Open Source
No answers on this topic
Support Rating
PanTerra
The support team is fantastic, probably the best I have experienced with any company. If I have a question, I can quickly chat with support and they resolve the problem nearly immediately. I don't have to call a phone number and wait on the line for hours for a response. Overall, the support team is one of the main reasons we continue to utilize PanTerra Streams.
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Open Source
I've never contacted support but I see that they are on the ball for bug fixes, highly communicative in release notes, and continually releasing updates to Signal that address common user complaints. Given how responsive the development team is, and how they are continually improving Signal, I think their support is top notch.
Read full review
Implementation Rating
PanTerra
The implementation was fast. Things were explained quite well on the onboarding call. All that was left to do was to map the extensions(they did this for us) and port over the numbers. The porting process went pretty smoothly! No complaints at all.
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Open Source
No answers on this topic
Alternatives Considered
PanTerra
PanTerra Networks is viewed as more competitive, and close enough to win. Those other companies do offer more integrations off the shelve, and do have a more user friendly portal. Panterra does give the client a more personalized experience when it comes to the presentation, so the customer feels like they're getting a more personalized experience.
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Open Source
Signal is far and away better and more feature-rich. Skype is no longer the app it used to be before Microsoft acquired it, and WhatsApp, while trying to be much like Signal with claims, has too many features that lead to a sense of insecurity as it's too widely used and used for too many things.
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Return on Investment
PanTerra
  • Very reliable. We make hundreds of calls outbound and there has never been a connectivity issue or otherwise
  • We decreased our monthly expense for reliable service by several hundred dollars
  • The onboarding support was the best we've ever experienced. They were on the phone while we hooked up every phone, tested, and got it all set up with ease.
  • Any changes needed after onboarding were difficult to accomplish without a call to customer service. Some of those calls to customer service made things more confusing
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Open Source
  • Communication is crucial to accomplishing our mission
  • Cost of similar commercial apps could be very prohibitive
Read full review
ScreenShots

PanTerra Networks Screenshots

Screenshot of Advanced Collaboration Features - Streams is an end-to-end cloud communications, collaborations, and file sharing suite.Screenshot of AppDesigner - PanTerra can set up the platform before deployment, but turn-key tools are offered to do more with its open API.Screenshot of Analytics & Reporting -  Access to analytic performance data is customizable and available for the life of your account.Screenshot of Device Safeguards - PanTerra IP Phones utilize TLS, HTTPS certificate management, call server redundancy, and SRTP for voice. Additionally, PanTerra's built-in mobile security features allow lockout of stolen devices and admin tools support immediate reassignment of user content.