Item: PanTerra Networks
Rating: 9
Author: Mike McLean

Overall Satisfaction with PanTerra Networks

Use Cases and Deployment Scope

I use PanTerra Networks in my organization to make hosted voip phone calls, faxing, voicemail storage, and instant messaging. The platform is well integrated and seamless to use. My client base is primarily setup to take advantage of the hosted voip phone and faxing capabilities using their latest telephony hardware. Clients love the ease of the phone system as well as the intuitive portal features.

Pros and Cons

Pros

Seamless integration
Ease of use
Strong Customer Service
Intuitive Client Setup
Full featured product set

Cons

Agent login confusion
Multiple Agent interfaces
Changes in employees

Return on Investment

Positive scaling
Flexible pricing
Ease of use

Support Rating

Any time I call in to PanTerra Networks for support, the engineers are competent and take their job seriously. All trouble tickets are resolved and follow up is appreciated.

Implementation Rating

Implementation has always involved one of my technicians, so to make sure it is seamless to my customers.

Unified Communications

Easy integration between all platforms and PanTerra Networks, makes connecting with my employees and my technical groups easy.

Alternatives Considered

Vonage Business Communications, Adtran Bluesocket Wireless and Adtran NetVanta

PanTerra Networks is much more seamless and integrated than Adtran products. The Vonage products are very similiar to the Panterra telephony products. Panterra has a much better call & contact center application and better unified communications. The pricing for Panterra is more integrated than Vonage, which is primarily ala carte. All of the platforms have been proven to be reliable and stable.

Key Insights

Do you think PanTerra Networks delivers good value for the price?

Yes

Are you happy with PanTerra Networks's feature set?

Yes

Did PanTerra Networks live up to sales and marketing promises?

Yes

Did implementation of PanTerra Networks go as expected?

Yes

Would you buy PanTerra Networks again?

Yes

Other Software Used

Adtran Bluesocket Wireless, Adtran NetVanta, Vonage Contact Center for Salesforce

Likelihood to Recommend

PanTerra Networks is well suited for the small to medium business who are looking for a fully featured suite of telephony products. Whether they need traditional phone products or on the go gui based applications, PanTerra Networks has a scalable solution that will fit most companies. PanTerra Networks has successfully moved into the enterprise market with their competent Call and Contact center applications.

Comments

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Sol Hurtado
(Vendor Representative) commented 2 months ago
Thank you for sharing your detailed review of PanTerra Networks! We’re thrilled to hear how our seamless integration, ease of use, and comprehensive feature set have positively impacted your organization and your clients. It’s especially rewarding to know that both your team and customers value the intuitive setup and robust capabilities of our platform. Your recognition of our strong customer service and the diligence of our support engineers means a lot. We’re proud to deliver reliable and effective solutions while maintaining a focus on thorough follow-ups and timely resolutions. We appreciate your notes under the "Cons" section. If the "changes in employees" refer to updating users, this process can be easily managed by deleting the old user and adding a new one. If you’d prefer assistance, our support team is happy to help—simply dial 611 directly from your PanTerra IP phone or the Streams app, and we’ll guide you through it. Should there be more to your feedback, we’d love to understand it further to better address your needs. Thank you for trusting PanTerra Networks to support your organization and clients. Should you have any further feedback or require assistance, feel free to reach out to me directly or book time with me here: https://meetings.hubspot.com/shurtado We look forward to continuing to serve you and helping your business thrive!

Turn-Key Telecom's Review of PanTerra Networks

Modules Used