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Turn-Key Telecom's Review of PanTerra Networks
March 20, 2024

Turn-Key Telecom's Review of PanTerra Networks

Mike McLean | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Reseller

Modules Used

  • SmartBox

Overall Satisfaction with PanTerra Networks

I use PanTerra Networks in my organization to make hosted voip phone calls, faxing, voicemail storage, and instant messaging. The platform is well integrated and seamless to use. My client base is primarily setup to take advantage of the hosted voip phone and faxing capabilities using their latest telephony hardware. Clients love the ease of the phone system as well as the intuitive portal features.
  • Seamless integration
  • Ease of use
  • Strong Customer Service
  • Intuitive Client Setup
  • Full featured product set
  • Agent login confusion
  • Multiple Agent interfaces
  • Changes in employees
  • Positive scaling
  • Flexible pricing
  • Ease of use
Any time I call in to PanTerra Networks for support, the engineers are competent and take their job seriously. All trouble tickets are resolved and follow up is appreciated.
Implementation has always involved one of my technicians, so to make sure it is seamless to my customers.
Easy integration between all platforms and PanTerra Networks, makes connecting with my employees and my technical groups easy.
PanTerra Networks is much more seamless and integrated than Adtran products. The Vonage products are very similiar to the Panterra telephony products. Panterra has a much better call & contact center application and better unified communications. The pricing for Panterra is more integrated than Vonage, which is primarily ala carte. All of the platforms have been proven to be reliable and stable.

Do you think PanTerra Networks delivers good value for the price?

Yes

Are you happy with PanTerra Networks's feature set?

Yes

Did PanTerra Networks live up to sales and marketing promises?

Yes

Did implementation of PanTerra Networks go as expected?

Yes

Would you buy PanTerra Networks again?

Yes

PanTerra Networks is well suited for the small to medium business who are looking for a fully featured suite of telephony products. Whether they need traditional phone products or on the go gui based applications, PanTerra Networks has a scalable solution that will fit most companies. PanTerra Networks has successfully moved into the enterprise market with their competent Call and Contact center applications.