PaperCut Software headquartered in Melbourne offers their suite of print and output management solutions including PaperCut NG as well as embedded software to supply hardware integration.
$425
One Time Fee
PrinterLogic
Score 9.4 out of 10
N/A
PrinterLogic is an Enterprise Printer Management solution from the company of the same name in Saint George, for server-less remote site printer deployments. Boasting more than 1,500 customers in over 120 countries, PrinterLogic enables organizations of all sizes to eliminate print servers. PrinterLogic’s integrated printer management platform is an on-premise web application designed to simplify the management, migration, and deployment of printers.
PaperCut is more expensive and need a print server. It is not feasible to be use at remote locations especially we have many remote sites across Australia with limited internet.
We selected PrinterLogic because of its serverless approach. We want to move off-site with our IT infrastructure and this is another step in the good direction. Printing is also released more securely, requiring username and pin or release from a mobile phone. This coupled with …
we had PaperCut and it doesnt really have the ability to go totally in the cloud. Also one of the main reasons we switched is because no matter what we did, the PaperCut service would randomly stop working and we would get daily calls about it on the helpdesk.
PrinterLogic offers a superior printing solution compared to PaperCut due to its comprehensive feature set and ease of use. While both platforms facilitate print management, PrinterLogic stands out with its centralized printer deployment, eliminating the need for print servers. …
They function similarly although I did not test Papercuts cloud version. I trialed PaperCut more for their on premise version because it would be a one time cost instead of an ongoing fee. Still, we decided to remain with printerLogic as it is provided through an agreement with …
PrinterLogic is truly Cloud based, PaperCut infrastructure is hosted on windows servers in the back end, which as proved with the recent hack, is vulnerable and is not what we wanted. PrinterLogic was one of the few companies that was truly cloud based and aligned with our …
We love Apple air print, but it is limited in its ability, and that you have to have the printer on a Wi-Fi network with the mobile device, and it only works with Apple devices. PaperCut is great also but I believe it's cost to benefit ratio simply were outmatched by what …
PrinterLogic is far easier to use on the web interface, and is more compatible overall. We love the Map tool which lets our users see where the printers are throughout all of our locations with ease.
PaperCut has replaced our pharos system which was a huge project. PaperCut manages all of our printers extremely well and does have lots of options for setting them up the way you want to.
It is a great modern alternative to on-prem Windows print servers. It is straightforward to implement and manage and easy for end users to navigate. It is cloud-based, so internet access is needed but not constantly required after implementation. The only other use case that might not work well is if you have a very high number of printers, although they might have a new licensing model based on users, so this might not be as much of a factor now.
There really isn't anything major that we've noticed wrong.
The biggest thing was we were not able to get the dual authentication working with both Google and Azure at the same time. We ended up having to just pick one.
The cost isn't cheap and is maybe a little higher than other options, but it does give you more features than competitors.
Hands down one of our best investments for our IT staff. This has saved so much time and frustration and it well worth the cost. If the budget starts to gets tight, this is one of the last things we would cut out. We also purchased this through our copy machine vendor so it's nice that the charge is integrated with our copy machines lease
Because the printer queues are still just basic old Windows printer queues, implementation had minimal impact for end-users. We just had to show them the functions in the PrinterLogic client. The admin portal tools for use by us IT people is entirely straightforward. While I appreciated that PrinterLogic had an engineer available while I set up our environment, I didn't actually need any guidance. I just followed their excellent documentation and in a matter of a couple hours we had full functionality and a working test environment, including IdP and SSO.
A colleague has reported a performance issue with loading printer profiles on Edge. It sometimes takes a very long time to come up, and sometimes not at all, but he switches over to Chrome, and the interface comes up very quickly. This might be a fringe case, since I am able to launch the same profile on Edge browser without any problems.
The user community for PaperCut is smaller than other products we use in HR, IT, marketing and project management. We had an account manager assigned to us. Whenever we had any issues we would email him. The account manager was acting as an interface with the developers and other teams. The response times were reasonable.
Whenever I've contacted PrinterLogic support the responses are always rapid and thorough. The support staff is knowledgeable and always happy to answer any questions I have. Most of the time we needed support was at the beginning of our implementation. Our account rep as well as technical support were skilled and responsive.
Print Audit is a similar set-up that boasts about server-based architecture and how they are using a reputable and current business model (you can google the articles to see the propaganda), but ultimately it falls short when compared to PaperCut. PaperCut is just easier to use once everything has been installed. You don't even think about it anymore and it becomes part of your entire computer, which is exactly what I want when printing. This is something that is a no-brainer and doesn't get in my way. Print Audit got in my way and wasn't worth the hassle.
They function similarly although I did not test Papercuts cloud version. I trialed PaperCut more for their on premise version because it would be a one time cost instead of an ongoing fee. Still, we decided to remain with printerLogic as it is provided through an agreement with a print service provider.