Likelihood to Recommend
Pega Platform has introduced the low code feature, using app studio seasonal and professional developer can develop application easily and quickly. The initial application can be build by Business analyst and product owner who has less knowledge of Pega Platform, further application can be enhanced/extended by professional developer. We can develop end to end application and promote to higher environment. Easily we can perform parallel development using branch.
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The best scenario [is] that it has [a] particular object which can directly store the records of the client [who] has purchased the policy and practitioner details with [their] expertise. The users can directly book the appointment using LWC or Aura components which can be exposed on websites. The object will be linked with each other [using] a lookup relation which creates a complete framework to handle the cases and details of the clients, [their] policies, and other details as well. Booking or finding a practitioner can be done with the [
] Health Cloud app where it can use [your] current location and provide details of [available] nearby doctors. Health Cloud supports live agent as well where a user can get the details on his insurance policy and get other help if he need from the chat option with live agent.
Read full review Pros Quick development time. Much of the Pega "rules" are easy to configure and implement. Visually friendly and modern. Much of the UI/UX elements in the system are continuously supported and updated, giving a nice feel to the apps. Many of the configurations and rules Pega gives to the developers can also be delegated to business users. The organization and structure of the client's business can easily be adapted in the Pega platform. Read full review [There] are particular objects such as person accounts which [are] linked with [health care company accounts if they have a policy]. We have flows and pages where a user or client can book [their] appointment with a practitioner and get instant help by raising a case or request for [an] appointment. [Salesforce] Health Cloud keeps all the records of clients and practitioners and can link them when and where ever needed. Objects in the managed package have [a] standard field which gives a perfect solution with out-of-the-box functionality without creating such a model or structure. We can raise cases or requests and [use] automation tools like flows [so] the case will be assigned to [a] practitioner or the queue of the user. Read full review Cons Need more learning materials. For Beginners who have previous programming experience with another language takes more time to learn. If the developer is met with an issue in pega platform , they have to rely on Pega supporting team to fix it. Customization is available but is not encouraged. Pega does not support faults that occur in customized solutions. Read full review They can have standard pages or components which can directly be used to book or record the appointment with the practitioner. [I believe] there is nothing more that [Salesforce] Health Cloud can improve as already everything comes under automation, from [booking] to service issues, everything is automated. Read full review Likelihood to Renew
Pegasystems has continued to demonstrate a strong partnership with our organization and investment in their product that aligns with our overall vision and need. Pegasystems has engaged us at every level, with the assistance of minor defects to the overall roadmap planning and alignment of our goals
Read full review Usability
Pega Platform is enhancing its product and launching new features day by day which help to achieve customers needs. If I talk about the earlier version of Pega Platform (i.e. pega v5 and 6.3) there were many numbers of limitations in Pega Platform and if we need to do some customization then needed to write custom java and jave scripts to achieve the functionally. Now I can say Pega Platform is running with market trends and demand. Pega Platform is giving all the options which support the current technologies like decisioning capabilities, real time processing, mashup, process fabrics etc..
Read full review Support Rating
It’s very slow sometimes, but that may be our servers. Also the Knowledge Library needs some work - again, not sure if it’s our setup or what- but I’m unable to search the body of an article for content, so I have to be very intentional with tagging, but it’s not ideal.
Read full review Online Training
The online training is an excellent one, but still it is missing hands on development.
Read full review Implementation Rating
Implementation is totally depend up on the requirement
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We did evaluate multiple products offerings with Pega Platform capabilities and observed that Pega PRPC rules engine and case management capabilities are better over so many
Tools. We also conducted a detailed study with developers to identify the best products out of Suite of
products. It's observed that Rules engines integration is very streamlined with forms in Pega whereas other tools multiple have powerful data model capabilities but lacks the ease of creating business rules.
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When it comes to Health Cloud in other CRM we have to create the related object and fields and we have to set [up] a complete architecture for the healthcare business to run over the CRM. But here
is proving a managed package, which is Health Cloud, has the framework already built we just [have to] use the standard functionality and get our task with automation done. This has definitely reduced the effort of developers as well as the agents who are working on the Health Cloud. [Even] a person with very little coding skill can use this CRM and get [their] task cases, etc. automated and [the] perfect solution can be built with low efforts.
Read full review Return on Investment For one of the applications we worked on, we were able to reduce the processing time on a case from 2 days to 20 minutes by utilizing Pega We were able to resolve the issue of the routing of cases to users based on a specific algorithm by use of Pega Pega case management feature was extensively used in one of the application to establish a parent-child relationship which was very helpful for all the business users Read full review Definitely, [the ability] to handle [a] large number of users, [Salesforce Health Cloud] serves the best solution to the healthcare industry. [The] best part is that it is cloud-based technology where data and records will always be ready for use and there is minimal chance of losing the data. It has reduced the efforts of the agents to book appointments or find the right practitioner which saves time [for] both the agent as well as the client. There are automation tools [that] are used to send emails for reminders of policies. Issues of people can be handled when a case is created and it gets assigned to a user or queue of users to get the issue resolved asap. Read full review ScreenShots