Phone.com vs. Revenue.io

Phone.com is a no-brainer. The cost savings over a POTS or in-house PBX system are tremendous. The affordability added on top of the easy to use and deploy features make Phone.com the best choice. Phone.com is well-suited for situations where you need other-than-standard call holding, call routing, and other similar advanced call features.

Incentivized

Despite a few of the design/interface frustrations, Revenue.io (RingDNA) is a powerful that is well made and continues to improve. Conversation AI, while underutilized at our company, can provide great value to any Sales team if used correctly. I look forward to seeing what new changes come our way

Incentivized

• Customer service and live chat are amazing
• Simple, straight forward
• Easy to setup
• Affordable

Incentivized

• Speed at calling through lists, loading the account data into the intelligent dallier
• Using the calling notes and other values, as triggers into our workflows
• Using ringDNA data in our Marketing cloud journeys for customer service and sales purposes. For example, triggering an email send based on the results of a phone call

Incentivized

• Phone.com has been excellent with support and I can not think of any areas for improvement with regards to that
• Phone.com could provide more graphical assistance when programming call routing. A visual indication of the flow of a call should be presented and would come in handy when planning out difficult ques/call routes

Incentivized

• Sometimes it loses the quality of the calls, I do not understand if it is the platform or the customers when calling.
• They could put in a phone number checker, I've had trouble with that several times already.
• The reports it generates tend to be limited no matter what subscription you have.

Incentivized

Our company is very happy with RingDNA and our experience with using it only continues to improve over time.

Incentivized

I can say that this platform has been a great help from the beginning of the implementation and has helped exponentially to grow as a company. At no time have we had problems at the beginning or any confusion when using this software for the first time, it has always been very easy to use its interface and tool. In case we don't know something, technical support has always been helpful.

Incentivized

It fulfills our requirements for what we were looking for among the products available in the market. They have given demos so well and address all of our issues very well. They also quoted the best price for what we had in mind. Overall, it helps us zero in on our search with all the requirements and budget in mind.

Incentivized

I honestly think that SalesLoft is a more complete solution as far as the user interface goes. However, Ring DNA has the added call intelligence feature that sales loft doesn't have, so we went with ring dna.

Incentivized

• Reduced cost and improved our efficiency - all reps love it.

Incentivized

• RingDNA has a significant impact on our ability to manage our activities with our sales team
• Analytics gives us absolute transparency across our sales and service teams
• Essentially this enables us to truly see and act on what is happening and make overall improvements to marketing, sales and services

Incentivized