Pigeon Messengr (discontinued) vs. Project Insight

Pigeon Messengr functions well as a general communication tool. In my experience, the only area it is not well suited for is transferring documents with specialized file formats. I also am not aware of what its auditability is like, but we are using it so it must be there.

My rating would vary depending on the types of projects that need to be managed. Since I am in software, I don't think it was an excellent fit to manage software projects unless they are small projects with only a few tasks. On the other hand, if you are needing to manage a wide range of departments that are working on a single project with many moving pieces, then I would think that PI might be a better fit. Think of it as a jack of all trades, but master of none.

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• Notifications - I can minimize the window while I'm working and new messages will pop up on my screen so I don't have to remember to check the channel.
• Statuses - we always put up a status of what we're working on, I like how you can hover over user names and it will show you their statuses.
• Overall look - I don't know if my company chose the color scheme but it's really sharp. Also love that I can use Dark Mode, easier on my eyes for sure!

• History tracking for any changes made to data.
• Tracks all milestones and retains records for lifetime of account.
• Easy extracting for reporting purposes.

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• Sometimes a message will get broken up and I am unable to view it all at once.
• It would be nice if it had a way to select a message as being unread. I like to leave messages unread as reminders but sometimes need to just read them first.
• It won't allow me to upload a picture because it has to be of a very small size. Would be more personal if I could use a picture on my profile.

• Not a good fit for all types of projects
• Very Complex

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I've never had it be not available.

Occasionally, files can take forever to upload and download, and the calendar integrations also don't work sometimes.

I found Project Insight somewhat opaque overall. I thought the training was sparse and answers to questions few and far in between. There was a lot of power there for the dedicated user/administrator. For me, who was a casual user and administrator, I found support lacking. I didn't administer Project Insight much, just some work on integrations with other tools.

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Pigeon Messengr has everything in one, although there are some things that could be improved, what product doesn't? I prefer it over some of the other platforms because it is more organized for our business needs and communications, and it has several updates a month to make sure everything is working properly.

• When I got to the company where I used Project Insight, we had our own custom tool that fit the tasks that it was designed for but wouldn't grow with the company unless resources were put onto expanding capabilities. We needed something more.
• We replaced that tool with Redmine. It worked well and was easy to use, but it looked pretty dated when we got it, and since we didn't have many resources for managing, it looked dated after a few years without receiving upgrades. It was a decent tool for small teams that were focused on similar tasks. Redmine was much more straightforward than Project Insight and felt more reliable since we never had an issue with our internal servers. On the other hand, Redmine felt dated and didn't fit as many of the tasks that were needed. Redmine's price was right if you installed it locally and was probably still cheaper if you used their SAAS version.
• Jira, on the other hand, felt like an excellent tool for software teams. Jira had a great project and task management and felt right for a software team. Jira also had useful integrations, even with Project Insight. Jira seemed pretty unreliable, worse than Project Insight. Our team would have preferred Jira, but I think it didn't work for other teams.

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I have not noticed any issues for a company of about 400 employees. I imagine the channel functionality would enable fairly unlimited scaling.

• Positive - less time wasted on emails
• Positive - less expensive than having a chat tool and a video tool (and phones!)
• Negative - sometimes tone is hard to convey in text, and this has led to a couple of misunderstandings

• Reduction in costs on materials (i.e. - paper documentation)
• Improved efficiency given that our field members need to report back on an hourly basis
• Web based platform allows anyone access to the same information

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