Pointel Survey360 vs. SAP Service Cloud
Pointel Survey360 vs. SAP Service Cloud
Product | Rating | Most Used By | Product Summary | Starting Price |
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Pointel Survey360 | N/A | Pointel Survey360 enables users to create and conduct surveys to obtain customer feedback and capture customer experience data. This supports the acquisition of truthful, in-depth information on customer expectations and contact center operations that can be analyzed quickly and leveraged to gain and retain customers. Captures customer data along with feedback. It captures customer response via speech or DTMF and passes data to SFDC/Oracle Service Cloud. Creates,… | N/A | |
SAP Service Cloud | N/A | SAP Service Cloud helps deliver customer value and protect the brand with intelligent customer service. It enables the user to engage with customers at their convenience, connect service with the value chain and deliver greater profitability. | N/A |
Pointel Survey360 | SAP Service Cloud | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Pointel Survey360 | SAP Service Cloud | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Pointel Survey360 | SAP Service Cloud | |
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Small Businesses | Sogolytics Score 8.9 out of 10 | Simplify360 Score 7.8 out of 10 |
Medium-sized Companies | CustomerSuccessBox Score 9.5 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Quadient Inspire Score 9.3 out of 10 | Conversica Score 9.6 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Pointel Survey360 | SAP Service Cloud | |
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Likelihood to Recommend | - (0 ratings) | 8.6 (72 ratings) |
Likelihood to Renew | - (0 ratings) | 8.2 (2 ratings) |
Support Rating | - (0 ratings) | 5.5 (1 ratings) |
Ease of integration | - (0 ratings) | 7.4 (40 ratings) |
Pointel Survey360 | SAP Service Cloud | |
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Likelihood to Recommend | Pointel No answers on this topic | SAP |
Pros | Pointel No answers on this topic | SAP |
Cons | Pointel No answers on this topic | SAP |
Likelihood to Renew | Pointel No answers on this topic | SAP |
Support Rating | Pointel No answers on this topic | SAP |
Alternatives Considered | Pointel No answers on this topic | SAP |
Return on Investment | Pointel No answers on this topic | SAP |
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