Likelihood to Recommend Pair development Knowledge Shares Bug-reporting and explanation Audio/voice integration WITH video share Makes gaming very fun Copy/Paste works flawlessly from my computer to another screenhero users computer. Screenhero works with screen-recording software, so not only can I pair-develop, I can take video of a pair development session. I can't think of any reason why Screenhero wouldn't be suited for any situation. I would say that they need to bring back the option for a native app capability outside of the slack app like they did during the Slack merge transition. Read full review Zoho Cliq has allowed our office to be remote-worker friendly since onboarding. Teams are able to meet throughout the day with ease. Completing "@" messages allow for inter-office communication in a semi-public space (i.e. on our #Sales channel, a sales team member can "@" me to ask a question, and if I don't answer, a teammate can reply first). And having the audio/screen share capability allows "parking lot" conversations to not derail the chat. The only caveat really is your available screen real estate to manage multiple conversations at once. Honestly, as a product, it feels as potent as Slack or Discord (minus silly bots). I don't have a single complaint about the platform.
Read full review Pros EASY! A simply to use and understand UI cannot be understated. I needed no additional training and did not need to reference and support documentation to pick up and use Screenhero with my team. It's easy to add new folks to connect with, easy to call them, easy to end the call, and so forth. I would liken the UI to a more sleek Yahoo Instant Messenger (for those who remember that service!). Painless. I rarely ever had connectivity issues or grainy audio/video quality. When I did occasionally encounter that (rough guess maybe 1 in 20), it usually cleared itself up after a few seconds. I think it's only ever "locked up" on me twice, meaning I had to disconnect and reconnect in order for the issue to be resolved. Overall, a painless experience. Read full review Its interface is really simple to use so you don't need to spend a lot of time training your people to manage incoming contacts. The visitor tracking is excellent. It will provide a lot of very useful data for your team to see what works on your site and what doesn't. It integrates really well with other Zoho apps. Their support is excellent. We got useful, informative responses from them when we had to contact them. Read full review Cons I'm not sure how to sign up right now. I guess until it's integrated into Slack as a full-blown feature it'll stay like that. Most probably it'll be monetized as an extra feature. This is true for most of the remote management solutions: security concerns. Slack had some break-ins in the past, giving remote control to your computer can be dangerous. Another issue which is problematic for similar product too: watch out if there's an extra remote server is involved. Say you and your client you want to guide with Screenhero both log in to a remote server through RDP. Both the RDP and Screenhero capture hotkeys, and depenfing on if your other peer logs into screenhero on the server itself or his machine, things like copy-paste won't work because the RDP is interfering with the remote management software. Read full review Not missing functionality as such but would be useful to record audio chats Zoho not as widely adopted than other Chat clients like Hangouts/Skype Read full review Likelihood to Renew Zoho Cliq has become an integral part of our daily business. Every single member of our team who has a job involving a computer has an active Zoho Cliq license and uses the tool continuously throughout the day. It cuts down on meetings and allows the team to feel very connected to one-another even though we are distributed geographically.
Read full review Usability Ease of use! It's easy enough to open chat, start audio sessions, screen shares, or even sending files. The fact that individual "emojis" can be applied to normal chats is wonderful. Allows to "acknowledge" without lengthy back-and-forths. Automation via CRM turns Cliq into a productivity tool beyond communication. Simply put, I don't how you could improve the system (save for a few UI boosts). As it stands, it's a powerful tool that is easy to pick up and play with.
Read full review Support Rating Any time that I have had an issue, and there haven't been many user support jumps right on and helps me right away.
Read full review Alternatives Considered Screenhero being acquired by Slack was honestly the primary reason we selected it over
TeamViewer . Our organization is heavily invested in Slack's enterprise solution, so choosing Screenhero was a pretty easy decision. On top of that, Screenhero delivers very well on its core competencies, so there doesn't seem to be a very good reason to not use it given its relationship with Slack.
Read full review We selected Zoho because it was already a part of the Zoho toolset we were using. They offered a free trial which was a big help in our purchasing decision. Our team looked at one other alternative but we weren't satisfied with the pricing quote we got from them and the fact that we were already using other Zoho apps made our decision easier.
Read full review Return on Investment Easier way to have conversations! It's quick and simple. Skip the toneless slack conversation and hash it out over ScreenHero! Screen sharing has been very beneficial. Read full review Positive - Easier Comms with specific Clients. Encouraging more to use it to engage with me Negative - Yet another comms channel to manage would like to have less. But see previous positive Positive - Came as part of my Zoho One subscription so low cost Has a wealth of options still to investigate as part of Cliq Read full review ScreenShots