Likelihood to Recommend Precoro is great if you need to keep your organization aware of where in the purchasing process an order is, and if you need a place to communicate about orders & keep a record of those communications. It does not work too well for a variety of purchasing requests - the process lacks complexity.
Read full review SAP Concur is something which is almost used by every organization for their expense management. It is because of this reason, that once a fresh graduate enters a professional journey, they will learn and get acquainted to SAP Concur, and this will help them for sure in their entire professional journey. So, I will highly recommend SAP Concur to any of colleague and relative.
Read full review Pros Editing the catalog data is very easy. We can export/import it from Excel Comparing prices to make the right decisions Fast approvals with specific roles for colleagues Visual analytics and budget control for each department Ability to add as many custom fields as we need to cover all processes Real-time stock control and warehouse request creation right from the inventory module Read full review SAP Concur has mobile applications for iOS and Android devices. It offers capabilities that automate complex and repetitive accounting processes. In addition, SAP Concur offers invoice, travel, and expense modules in one place. It eradicates errors when paying vendors by matching POs, invoices, and receivables. Read full review Cons The "bundles" in Precoro are not actually bundles. I would like to connect 2 of our catalog items together so that when 1 is selected for purchasing, the other item is required Sometimes the comments wont properly tag a person that we're trying to tag More options to customize the approval workflow based on location Ability to edit where we're buying an item from without having to deny the request Read full review Data syncing between the mobile app and the web platform may occasionally experience a little delay. That is not a major problem, but it can cause small inconsistencies in real-time data. Concur's setup features may seem a little complicated to certain administrators. Concur offers a number of powerful reporting services, but some users might want more in-depth options for tailoring reports to their own business requirements. Read full review Likelihood to Renew Now that we are fully on Concur, switching is not an option. Concur has become ingrained in our expense reporting process. Furthermore, Concur continues to improve its offering. Each month, they release updates and changes, many of which were client requested. Concur's constant evolution means it is adapting with my business
Read full review Usability At first glance it seemed to be rather difficult in use, but actually it turned out to be much easier [than] we thought. Thanks to the Precoro team we could go through the procurement workflow. Now with [the] right, user-friendly software partner, we are absolutely ready to meet all [our] company's needs.
Read full review I think it is very easy to use, especially once you are acquainted with it. I think the UX could be improved so some things, like accessing old reports, are more intuitive once you learn it though it is not difficult to replicate.
Read full review Reliability and Availability In prior years I would have given them a 9.5 for availability. Unfortunately in 2015 so far this rating has dropped to a 7 overall. We have experienced far too many interruptions - from admins to employees who rely on it for day to day booking of travel and submission of expense reports. Server errors, slow system response time and spinning wheels are too common place. Those things should be a rare occurrence, not a daily interruption. While Conur still has great product offerings overall, they are currently not offering world class or best in class product (and customer service) availability. Remaining hopeful they step up and get their A game going again soon.
Read full review Performance Pages always load quickly, reports are always completed in a quick and efficient time frame, and everything about the experience is swift. I've never had any frustrations or complexities that can't be handled easily
Read full review Support Rating Precoro is a company, which makes great products for businesses. What is more, it is a team of professionals, who are always keep[ing] in touch with you. Thanks [to] Precoro, we easily go through procurement workflow and manage all of our POs in a couple of minutes. We had a great experience with the Precoro team which helped us with installation of the software.
Read full review I have never had to use customer support when using Concur Expense - the UX could be a bit nicer on the eyes or easier to understand, but there have never been any problems when using Concur Expense that I have had to ask or reach out to customer support to help me with anything.
Read full review In-Person Training My Seniors were the ones who taught me about Concur. Concur Support team has sent me training links and answered me in their tickets too. Usually they are helpful and knows their stuff. There are times when webex meetings is conducted for reporting training. They were very patient and took down all the details from me.
David Tay Senior Customer Solution Specialist – R2P
Read full review Online Training To the point and adapted to user
Read full review Implementation Rating There are different implementation teams for each module of the product you purchase, so implementation is not a 'one size fits all' environment. Also, the different implementation teams have different ways of doing things, so Concur could stand some standardization and streamlining in this area. A Project Manager can make or break an implementation so don't be scared to ask for a new one if things are rocky.
Read full review Alternatives Considered Precoro is unique because it can be customizable from start to finish without needing to build in API. It is extremely easy to use and understand, so we did not need to give our employees extensive training as we did with
Tradogram . Precoro also allowed us to communicate about orders right within the order itself, where the other software did not.
Read full review I truly love the mobile app as it adds elegance and convenience, hence allowing me to manage expenses effortlessly on the go. Overall, SAP Concur also transforms potentially tedious tasks into a seamless experience, making it a more effective, efficient, and stress-free tool. The customer support has been a dream come true because they're very user-friendly and responsive 24/7.
Read full review Scalability This program has been very helpful, user friendly and has been a great asset to use to assist with time management. Not only are leadership involved with using this program but all staff as well. This is also a great way to hold each accountable. Easy startup with not many means for hands on training
Read full review Return on Investment We can track each purchase order, who created it, and why. They are no longer lost, and we can always see the history. The dashboard allows us to monitor information about all essential documents and at what stage they are now and keep track of which invoices have not yet been paid or partially paid. By setting up budgets for each department, we can effectively plan the allocation and prevent overspending. The system is very flexible and convenient. I can't imagine my work without it. Read full review It made our job of booking and reimbursement very easy. It saved a lot of time required to pursue HR/accounts department for follow-ups. SAP Concur brought transparency to our system. It prevented the malpractice of fake bill generation. The reimbursement process has become faster than the earlier. Read full review ScreenShots