ProProfs Help Desk vs. SherpaDesk
ProProfs Help Desk vs. SherpaDesk
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
ProProfs Help Desk | Mid-Size Companies (51-1,000 employees) | ProProfs Help Desk is a customer support tool that promises to help agents track and resolve customer-care-related issues. The cloud-based software aims to enable businesses to deliver a delightful customer experience. This becomes possible with faster and effective ticket resolution. Key benefits and capabilities include: Timely resolution of customer queries: Customers feel delighted with timely responses. ProProfs help desk ticketing system allows managers and system… | $49 3 Users | |
SherpaDesk | Mid-Size Companies (51-1,000 employees) | SherpaDesk is a help desk / ticketing platform with time tracking, invoice generation, and business intelligence capabilities. | $0 per agent |
ProProfs Help Desk | SherpaDesk | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules |
|
| ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
ProProfs Help Desk | SherpaDesk | |
---|---|---|
Top Pros |
| |
Top Cons |
|
|
ProProfs Help Desk | SherpaDesk | ||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Incident and problem management |
| ||||||||||||||||||
Self Help Community |
| ||||||||||||||||||
Multi-Channel Help |
|
ProProfs Help Desk | SherpaDesk | |
---|---|---|
Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
ProProfs Help Desk | SherpaDesk | |
---|---|---|
Likelihood to Recommend | 6.4 (1 ratings) | 8.0 (3 ratings) |
Support Rating | 7.3 (1 ratings) | - (0 ratings) |
ProProfs Help Desk | SherpaDesk | |
---|---|---|
Likelihood to Recommend | ProProfs | SherpaDesk |
Pros | ProProfs | SherpaDesk |
Cons | ProProfs | SherpaDesk |
Alternatives Considered | ProProfs | SherpaDesk |
Return on Investment | ProProfs | SherpaDesk |
ScreenShots | ProProfs Help Desk Screenshots | SherpaDesk Screenshots |