Astera ReportMiner vs. Tableau CRM

Astera ReportMiner is well suited for those who work with EMR Data or business operations data where different platforms may report on similar data but not everything is the same between the different systems and how they export their data. It works especially well when systems can't edit their exports so you need to clean up data a lot before they are combined into a single file. It is less appropriate a solution when you are trying to combine large data, let's say thousands of files and need some sort of platform to deduce analytic patterns out of it. This is more used for data preparedness rather than big data analysis. This may have changed with recent updates, however they do not do a good job of updating customers on new releases so keeping track of their developments is something worth doing if data management is an important part of your/your company's role.

If the person/ department does not have any knowledge in open source tools such as R, and Python. [Salesforce Einstein Analytics (formerly Wave Analytics)] could be a good option with no coding background required. However, if they have such human resource or can acquire these people, I would recommend open source tech and suggest not to use this tool.

Incentivized

• ReportMiner's OCR accuracy is flawless to my experience. I use the program to pull values from check details, and have yet to find an error.
• ReportMiner's interface is easy to learn. I never even got formal training on the program. I watched some YouTube videos and learned as I went.
• ReportMiner training personnel is very knowledgeable and quick to respond. Anytime I ran into a problem I could not figure out on my own, they would get back with me within a half a day.

• Interactive Dashboards, it [consists] of wide variety of charts
• Data from different sources can be easily integrated with it
• Security, it provides easy way to secure and share the information with the users
• Support actions like opening hyperlink etc
• Almost everything can be done from configuration
• Data can easily be managed from dataflow.

Incentivized

• Could provide some features to help with advanced analytics for big data. (i.e. larger data sets)
• Too much clutter on their Youtube page, they should highlight the tutorials so they are easier to find for new users. Get rid of old tutorial video playlists so the organization is clean and up to date.
• Have sales rep follow up with customers to offer product updates, new product releases, and do check ins to see if customers have suggestions for feature improvement.

• Implementation takes time and resources. It is a heavy lift to implement and at first, it can take a little bit of time to understand what you are looking at. But once it's implemented it's easy to get started.
• Without any BI expertise or resources available to your organization, the implementation of this is difficult. If you aren't used to BI tools and don't have an expert in house, the terminology can be difficult to understand at first.
• Their support is not on hand to help you if you encounter any issues, at least not on all the plans or the basic plans. Real-time support service is an add-on, so you'll need to be patient if you require help or pay extra money.
• More functionality for the tool is needed to compete with other heavyweights in the arena like Tableau, Qlik, and Microstrategy. Still lacks the robustness, functionality, and flexibility other competing products possess.

Incentivized

It is the best way to get a multi line record from pdf to Excel in one row.

Overall usability is absolutely worth the price. It help me to save tons of time working on raw data in Excel file. It also minimize the discrepancy in data format when there are multiple user inputting the data. Every data inputted in Salesforce is standardized, therefore it is very easy to keep track / generating performance report even though you are having more than 20 projects recorded in Salesforce Einstein Analytics.

Incentivized

I have not come across any bad experiences with the support provided. Also, I observed regular updates have been implemented without breaking the tool. But in my opinion, Now Tableau CRM has huge market challenges with tools like Power BI and its spread

Incentivized

An implementation partner would certainly result in greater output in a more efficient amount of time. However, I have found implementation partners to be extremely expensive for the output received (at least working for a non-profit company they are frequently unaffordable). Internal implementation does help with usable output though since internal knowledge would better know the data architecture and business processes

Incentivized

I have never actually used another program like ReportMiner. Before I was just using PDF viewers such as Adobe that had OCR capabilities. I would have to select a range of numbers and copy and paste to Excel. It was tedious, slow, and sometimes error prone. I chose to learn ReportMiner because it saves me at least 4 times the amount of time I would have to use by copy and pasting.

Tableau is the absolute top of the class when it comes to business intelligence, but it doesn't make sense for every business case. In our case, we needed a simple data visualization platform for our CRM platform and sales pipeline. Salesforce Analytics, while nowhere near as robust, did the job we needed it to do perfectly in a significantly more cost-effective manner.

Incentivized

• Efficient and automated data extraction. Saves time and resources.
• User-friendly interface and good documentation. It is therefore easiest to learn and apply in a short time.
• Documents, which have various formats of data tables or arrangement, needed a lot of manual fixing. So it required a lot of time for validation and quality control.

• Absolutely a must-have tool if you are working on saving project
• Create a centralized database to track project target across region
• Easily create chart to showcase data / performance

Incentivized