Salesforce Desk vs. Zendesk Suite
Salesforce Desk vs. Zendesk Suite
Product | Rating | Most Used By | Product Summary | Starting Price |
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Salesforce Desk | N/A | N/A | N/A | |
Zendesk Suite | N/A | The Zendesk Support suite is a cloud-based customer support software built for better customer relationships. Designed to improve customer satisfaction and to support customers on any channel: text SMS, web, mobile app, phone, email, social media. The vendor states more than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Slack are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk offers a full suite of products to meet customer… | $55 per month agent |
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Salesforce Desk | Zendesk Suite | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Salesforce Desk | Zendesk Suite | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | SAP Service Cloud Score 8.7 out of 10 | SAP Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Salesforce Desk | Zendesk Suite | |
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Likelihood to Recommend | 8.0 (1 ratings) | 8.3 (152 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (40 ratings) |
Usability | - (0 ratings) | 7.7 (25 ratings) |
Availability | - (0 ratings) | 8.6 (13 ratings) |
Performance | - (0 ratings) | 8.0 (10 ratings) |
Support Rating | - (0 ratings) | 9.0 (29 ratings) |
In-Person Training | - (0 ratings) | 10.0 (1 ratings) |
Online Training | - (0 ratings) | 7.9 (9 ratings) |
Implementation Rating | - (0 ratings) | 9.0 (18 ratings) |
Configurability | - (0 ratings) | 9.3 (3 ratings) |
Salesforce Desk | Zendesk Suite | |
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Likelihood to Recommend | Salesforce | Zendesk |
Pros | Salesforce | Zendesk |
Cons | Salesforce | Zendesk |
Likelihood to Renew | Salesforce No answers on this topic | Zendesk |
Usability | Salesforce No answers on this topic | Zendesk |
Reliability and Availability | Salesforce No answers on this topic | Zendesk |
Performance | Salesforce No answers on this topic | Zendesk |
Support Rating | Salesforce No answers on this topic | Zendesk |
Online Training | Salesforce No answers on this topic | Zendesk |
Implementation Rating | Salesforce No answers on this topic | Zendesk |
Alternatives Considered | Salesforce | Zendesk |
Return on Investment | Salesforce | Zendesk |
ScreenShots | Zendesk Suite Screenshots |