Tableau CRM (formerly Einstein Analytics) from Salesforce is a cloud-based business intelligence solutions and analytics software. It provides users with automated data discovery, CRM-connected analytics, top-down views of data, augmented analytics, predictive insights, and customizable data visualization tools.
$125
per month
Vizlib
Score 1.0 out of 10
N/A
Vizlib builds value-added products for Qlik Sense. Their solutions aim to empower data-driven organisations to extend their analytics capabilities. Simplicity that supports data literacy and helps data users and consumers uncover meaningful insights independently – unlocking the true potential of data. Leveraging its capabilities, the vendor states organisations go from mere data reporting to data storytelling in seconds, close the analytics loop, and significantly boost their time-to…
If the person/ department does not have any knowledge in open source tools such as R, and Python. [Salesforce Einstein Analytics (formerly Wave Analytics)] could be a good option with no coding background required. However, if they have such human resource or can acquire these people, I would recommend open source tech and suggest not to use this tool.
I have read reviews where Vizlib is performing well. That was not our experience integrating Vizlib with Qlik Sense cloud as a write back capability. So, my experience is that integrating Vizlib with Qlik Sense cloud as a write back capability is probably not an area where they perform well
Implementation takes time and resources. It is a heavy lift to implement and at first, it can take a little bit of time to understand what you are looking at. But once it's implemented it's easy to get started.
Without any BI expertise or resources available to your organization, the implementation of this is difficult. If you aren't used to BI tools and don't have an expert in house, the terminology can be difficult to understand at first.
Their support is not on hand to help you if you encounter any issues, at least not on all the plans or the basic plans. Real-time support service is an add-on, so you'll need to be patient if you require help or pay extra money.
More functionality for the tool is needed to compete with other heavyweights in the arena like Tableau, Qlik, and Microstrategy. Still lacks the robustness, functionality, and flexibility other competing products possess.
Vizlib promised a writeback capability that it just was not able to deliver. We bought additional developer licenses for QlikSense that were not planned in the initial Vizlib discussions, but even with they were not able to implement a writeback capability.
I feel Support was horrible... very slow, and with inadequate expertise.
Overall usability is absolutely worth the price. It help me to save tons of time working on raw data in Excel file. It also minimize the discrepancy in data format when there are multiple user inputting the data. Every data inputted in Salesforce is standardized, therefore it is very easy to keep track / generating performance report even though you are having more than 20 projects recorded in Salesforce Einstein Analytics.
We have figured out how to use Vizlib features on our own on many occasions. Whenever we do run into questions, the support team is very helpful and able to help us figure out how to do things quickly. I feel features are more advanced, but we know the depth is there when we’re ready to use it
I have not come across any bad experiences with the support provided. Also, I observed regular updates have been implemented without breaking the tool. But in my opinion, Now Tableau CRM has huge market challenges with tools like Power BI and its spread
Vizlib support is awesome! We have quick turnaround times and regular updates when we open cases. It’s so good we often ask them Qlik Sense questions, rather than going to Qlik support
An implementation partner would certainly result in greater output in a more efficient amount of time. However, I have found implementation partners to be extremely expensive for the output received (at least working for a non-profit company they are frequently unaffordable). Internal implementation does help with usable output though since internal knowledge would better know the data architecture and business processes
Tableau is the absolute top of the class when it comes to business intelligence, but it doesn't make sense for every business case. In our case, we needed a simple data visualization platform for our CRM platform and sales pipeline. Salesforce Analytics, while nowhere near as robust, did the job we needed it to do perfectly in a significantly more cost-effective manner.
We have had a negative experience with Vizlib... we paid for a capability that wasn't delivered, and that cost us time that could have been better spend on other priorities. Negative ROI.