Salesforce Service Cloud vs. TELUSCloud Contact Center
Salesforce Service Cloud vs. TELUSCloud Contact Center
Product | Rating | Most Used By | Product Summary | Starting Price |
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Salesforce Service Cloud | N/A | Service Cloud is a customer service platform that helps businesses manage and resolve customer inquiries and issues. It provides tools for case management, knowledge base, omni-channel support, automation, and analytics, enabling companies to deliver exceptional customer service experiences. | $25 per month | |
TELUS Cloud Contact Center (TC3) | N/A | TELUS Cloud Contact Center (TC3) is a hosted, on-demand, multi-tenant omnichannel contact center solution based on Cisco’s Hosted Collaboration platform - an end-to-end, fully managed, enterprise grade solution that allows entities to focus on their core business while leveraging TELUS International's CX expertise. TELUS International is the company formed from Xavient Digital, after that company's acquisition by TELUS in 2018. | N/A |
Salesforce Service Cloud | TELUSCloud Contact Center | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Salesforce Service Cloud | TELUSCloud Contact Center | |
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Top Cons |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Salesforce Service Cloud | TELUSCloud Contact Center | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | SAP Service Cloud Score 8.7 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Salesforce Service Cloud | TELUSCloud Contact Center | |
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Likelihood to Recommend | 9.0 (74 ratings) | 8.0 (1 ratings) |
Likelihood to Renew | 9.5 (6 ratings) | - (0 ratings) |
Usability | 8.0 (12 ratings) | - (0 ratings) |
Availability | 9.5 (19 ratings) | - (0 ratings) |
Performance | 8.6 (7 ratings) | - (0 ratings) |
Support Rating | 7.0 (20 ratings) | - (0 ratings) |
Online Training | 9.0 (1 ratings) | - (0 ratings) |
Implementation Rating | 7.0 (1 ratings) | - (0 ratings) |
Salesforce Service Cloud | TELUSCloud Contact Center | |
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Likelihood to Recommend | Salesforce | TELUS International |
Pros | Salesforce | TELUS International |
Cons | Salesforce | TELUS International |
Likelihood to Renew | Salesforce | TELUS International No answers on this topic |
Usability | Salesforce | TELUS International No answers on this topic |
Reliability and Availability | Salesforce | TELUS International No answers on this topic |
Performance | Salesforce | TELUS International No answers on this topic |
Support Rating | Salesforce | TELUS International No answers on this topic |
Implementation Rating | Salesforce | TELUS International No answers on this topic |
Alternatives Considered | Salesforce | TELUS International |
Return on Investment | Salesforce | TELUS International |
ScreenShots | Salesforce Service Cloud Screenshots |