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Top Rated
657 Ratings
41 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.2 out of 100

SharpSpring from Constant Contact

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
657 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.8 out of 100

Feature Set Ratings

    Listening/monitoring

    8.7

    SAP Cloud for Social Engagement

    87%

    SharpSpring from Constant Contact

    Feature Set Not Supported
    N/A
    SAP Cloud for Social Engagement ranks higher in 4/4 features

    Boolean keyword searches

    9.3
    93%
    3 Ratings
    N/A
    0 Ratings

    Filtering out noise/spam

    7.7
    77%
    3 Ratings
    N/A
    0 Ratings

    Sentiment analysis

    8.7
    87%
    3 Ratings
    N/A
    0 Ratings

    Broad channel coverage

    9.0
    90%
    3 Ratings
    N/A
    0 Ratings

    Publishing

    9.3

    SAP Cloud for Social Engagement

    93%

    SharpSpring from Constant Contact

    Feature Set Not Supported
    N/A
    SAP Cloud for Social Engagement ranks higher in 4/4 features

    Content planning and scheduling

    10.0
    100%
    3 Ratings
    N/A
    0 Ratings

    Audience targeting

    9.3
    93%
    3 Ratings
    N/A
    0 Ratings

    Content optimization

    9.3
    93%
    3 Ratings
    N/A
    0 Ratings

    Workflow management

    8.7
    87%
    3 Ratings
    N/A
    0 Ratings

    Engagement

    8.8

    SAP Cloud for Social Engagement

    88%

    SharpSpring from Constant Contact

    Feature Set Not Supported
    N/A
    SAP Cloud for Social Engagement ranks higher in 3/3 features

    Automated routing and prioritization

    9.3
    93%
    3 Ratings
    N/A
    0 Ratings

    Customer interaction histories

    9.3
    93%
    3 Ratings
    N/A
    0 Ratings

    Bulk actions

    7.7
    77%
    3 Ratings
    N/A
    0 Ratings

    Marketing

    9.0

    SAP Cloud for Social Engagement

    90%

    SharpSpring from Constant Contact

    Feature Set Not Supported
    N/A
    SAP Cloud for Social Engagement ranks higher in 4/4 features

    Lead generation

    9.3
    93%
    3 Ratings
    N/A
    0 Ratings

    Content marketing

    9.3
    93%
    3 Ratings
    N/A
    0 Ratings

    Paid media management

    9.3
    93%
    3 Ratings
    N/A
    0 Ratings

    Campaigns and promotions

    8.0
    80%
    3 Ratings
    N/A
    0 Ratings

    Channel coverage/integration

    9.0

    SAP Cloud for Social Engagement

    90%

    SharpSpring from Constant Contact

    Feature Set Not Supported
    N/A
    SAP Cloud for Social Engagement ranks higher in 7/7 features

    Twitter

    8.7
    87%
    3 Ratings
    N/A
    0 Ratings

    Facebook

    10.0
    100%
    3 Ratings
    N/A
    0 Ratings

    LinkedIn

    10.0
    100%
    3 Ratings
    N/A
    0 Ratings

    Google+

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Instagram

    10.0
    100%
    3 Ratings
    N/A
    0 Ratings

    Pinterest

    7.0
    70%
    2 Ratings
    N/A
    0 Ratings

    YouTube

    9.3
    93%
    3 Ratings
    N/A
    0 Ratings

    Reporting/analytics

    9.3

    SAP Cloud for Social Engagement

    93%

    SharpSpring from Constant Contact

    Feature Set Not Supported
    N/A
    SAP Cloud for Social Engagement ranks higher in 3/3 features

    Campaign success analytics

    9.3
    93%
    3 Ratings
    N/A
    0 Ratings

    Real-time tracking

    9.3
    93%
    3 Ratings
    N/A
    0 Ratings

    Competitor analysis

    9.3
    93%
    3 Ratings
    N/A
    0 Ratings

    Account management

    10.0

    SAP Cloud for Social Engagement

    100%

    SharpSpring from Constant Contact

    Feature Set Not Supported
    N/A
    SAP Cloud for Social Engagement ranks higher in 2/2 features

    Role-based user permissions & privileges

    10.0
    100%
    3 Ratings
    N/A
    0 Ratings

    Mobile access

    10.0
    100%
    3 Ratings
    N/A
    0 Ratings

    Email & Online Marketing

    SAP Cloud for Social Engagement

    Feature Set Not Supported
    N/A
    7.4

    SharpSpring from Constant Contact

    74%
    SharpSpring from Constant Contact ranks higher in 9/9 features

    WYSIWYG email editor

    N/A
    0 Ratings
    7.7
    77%
    465 Ratings

    Dynamic content

    N/A
    0 Ratings
    7.3
    73%
    449 Ratings

    Ability to test dynamic content

    N/A
    0 Ratings
    6.9
    69%
    430 Ratings

    Landing pages

    N/A
    0 Ratings
    6.4
    64%
    437 Ratings

    A/B testing

    N/A
    0 Ratings
    7.9
    79%
    392 Ratings

    Mobile optimization

    N/A
    0 Ratings
    3.7
    37%
    423 Ratings

    Email deliverability reporting

    N/A
    0 Ratings
    8.6
    86%
    812 Ratings

    List management

    N/A
    0 Ratings
    9.0
    90%
    496 Ratings

    Triggered drip sequences

    N/A
    0 Ratings
    9.1
    91%
    470 Ratings

    Lead Management

    SAP Cloud for Social Engagement

    Feature Set Not Supported
    N/A
    8.8

    SharpSpring from Constant Contact

    88%
    SharpSpring from Constant Contact ranks higher in 4/4 features

    Lead nurturing

    N/A
    0 Ratings
    9.3
    93%
    481 Ratings

    Lead scoring and grading

    N/A
    0 Ratings
    8.4
    84%
    488 Ratings

    Data quality management

    N/A
    0 Ratings
    8.7
    87%
    464 Ratings

    Automated sales alerts and tasks

    N/A
    0 Ratings
    9.0
    90%
    460 Ratings

    Campaign Management

    SAP Cloud for Social Engagement

    Feature Set Not Supported
    N/A
    8.6

    SharpSpring from Constant Contact

    86%
    SharpSpring from Constant Contact ranks higher in 2/2 features

    Calendaring

    N/A
    0 Ratings
    8.4
    84%
    335 Ratings

    Event/webinar marketing

    N/A
    0 Ratings
    8.7
    87%
    317 Ratings

    Social Media Marketing

    SAP Cloud for Social Engagement

    Feature Set Not Supported
    N/A
    6.8

    SharpSpring from Constant Contact

    68%
    SharpSpring from Constant Contact ranks higher in 2/2 features

    Social sharing and campaigns

    N/A
    0 Ratings
    6.7
    67%
    313 Ratings

    Social profile integration

    N/A
    0 Ratings
    6.9
    69%
    359 Ratings

    Reporting & Analytics

    SAP Cloud for Social Engagement

    Feature Set Not Supported
    N/A
    8.5

    SharpSpring from Constant Contact

    85%
    SharpSpring from Constant Contact ranks higher in 3/3 features

    Dashboards

    N/A
    0 Ratings
    8.1
    81%
    483 Ratings

    Standard reports

    N/A
    0 Ratings
    8.7
    87%
    484 Ratings

    Custom reports

    N/A
    0 Ratings
    8.5
    85%
    445 Ratings

    Platform & Infrastructure

    SAP Cloud for Social Engagement

    Feature Set Not Supported
    N/A
    8.0

    SharpSpring from Constant Contact

    80%
    SharpSpring from Constant Contact ranks higher in 6/6 features

    API

    N/A
    0 Ratings
    8.3
    83%
    362 Ratings

    Role-based workflow & approvals

    N/A
    0 Ratings
    8.3
    83%
    400 Ratings

    Customizability

    N/A
    0 Ratings
    8.1
    81%
    438 Ratings

    Integration with Salesforce.com

    N/A
    0 Ratings
    8.0
    80%
    216 Ratings

    Integration with Microsoft Dynamics CRM

    N/A
    0 Ratings
    7.9
    79%
    98 Ratings

    Integration with SugarCRM

    N/A
    0 Ratings
    7.6
    76%
    91 Ratings

    Attribute Ratings

    • SAP Cloud for Social Engagement is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

    Likelihood to Recommend

    9.3

    SAP Cloud for Social Engagement

    93%
    3 Ratings
    9.1

    SharpSpring from Constant Contact

    91%
    520 Ratings

    Likelihood to Renew

    SAP Cloud for Social Engagement

    N/A
    0 Ratings
    7.7

    SharpSpring from Constant Contact

    77%
    32 Ratings

    Usability

    9.3

    SAP Cloud for Social Engagement

    93%
    2 Ratings
    8.0

    SharpSpring from Constant Contact

    80%
    70 Ratings

    Availability

    SAP Cloud for Social Engagement

    N/A
    0 Ratings
    7.3

    SharpSpring from Constant Contact

    73%
    3 Ratings

    Performance

    SAP Cloud for Social Engagement

    N/A
    0 Ratings
    3.8

    SharpSpring from Constant Contact

    38%
    3 Ratings

    Support Rating

    9.3

    SAP Cloud for Social Engagement

    93%
    2 Ratings
    8.4

    SharpSpring from Constant Contact

    84%
    80 Ratings

    Online Training

    SAP Cloud for Social Engagement

    N/A
    0 Ratings
    4.5

    SharpSpring from Constant Contact

    45%
    2 Ratings

    Implementation Rating

    SAP Cloud for Social Engagement

    N/A
    0 Ratings
    7.9

    SharpSpring from Constant Contact

    79%
    15 Ratings

    Configurability

    SAP Cloud for Social Engagement

    N/A
    0 Ratings
    4.5

    SharpSpring from Constant Contact

    45%
    1 Rating

    Ease of integration

    SAP Cloud for Social Engagement

    N/A
    0 Ratings
    4.5

    SharpSpring from Constant Contact

    45%
    2 Ratings

    Product Scalability

    SAP Cloud for Social Engagement

    N/A
    0 Ratings
    3.0

    SharpSpring from Constant Contact

    30%
    2 Ratings

    Vendor post-sale

    SAP Cloud for Social Engagement

    N/A
    0 Ratings
    8.2

    SharpSpring from Constant Contact

    82%
    1 Rating

    Vendor pre-sale

    SAP Cloud for Social Engagement

    N/A
    0 Ratings
    1.0

    SharpSpring from Constant Contact

    10%
    1 Rating

    Likelihood to Recommend

    SAP

    My company exists within the Hospitality & Tourism industry where we provide Marketing and Event Planning services. SAP Cloud for Social Engagement helps me gain insight into how my vendors and clients feel about my company's brands, categories, products and services while remaining up-to-date with current market issues and trends.
    Read full review

    Constant Contact

    SharpSpring is great for creating and tracking campaigns that span multiple channels. With the Salesforce integration, we are able to keep our Sales team focused inside Salesforce without them needing to learn a new tool. Our Marketing team uses SharpSpring to nurture leads before handing them off to the Sales team. Though the features are available, SharpSpring would not be suitable for social media management or blogs; our third-party tools do a better job at that.
    Read full review

    Pros

    SAP

    • Communication with multiple social media accounts including Facebook,Twitter and LinkedIn.
    • Utilize social preconfigured templates to respond quickly to current and potential clients.
    • Go above and beyond the number of Twitter followers and Facebook likes. Gain real-time insight into key trends and topics being discussed.
    Read full review

    Constant Contact

    • Their Emailers are very easy to construct and user-friendly. It takes your Newsletter and sales emails to the next level, especially with the action groups and trigger functionalities.
    • The life of the lead functionality allows you to see when leads get warmer, so you know when to send them what. Helps improve conversions.
    Read full review

    Cons

    SAP

    • Include more social network standard integrations
    • Include more ready to use templates
    • Add more metrics within reports being pulled
    Read full review

    Constant Contact

    • The landing page builder is a bit hard to use. Doesn’t have much flexibility.
    • Sometimes confusing between types of workflows to use. Opportunity versus visual.
    • If you imported contacts that weren’t formatted correctly. It is hard to delete a bull amount. Need to type DELETE for each one manually. No bull options to make changes.
    Read full review

    Pricing Details

    SAP Cloud for Social Engagement

    Starting Price

    Editions & Modules

    SAP Cloud for Social Engagement editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      SharpSpring from Constant Contact

      Starting Price

      $399 per month

      Editions & Modules

      SharpSpring from Constant Contact editions and modules pricing
      EditionModules
      1,000 Contacts$3991
      2,500 Contacts$4992
      5,000 Contacts$6993
      10,000 Contacts$8994
      20,000 Contacts$1,2995

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      Required

      Additional Details

      Pricing Info

      Likelihood to Renew

      SAP

      No answers on this topic

      Constant Contact

      We have been very impressed with all aspects of this software and the potential for it to radically change how we operate is huge! Support has been exceptional and we have discovered many extra uses for the software than originally thought. Not only will it give us benefits for our company's growth, but for our client's growth as well.
      Read full review

      Usability

      SAP

      It does the job it promises. It provides a very effective communication channel between my company and its clients and ensures that it is clear and retrievable. Communication is easier across various channels and also, many pre-recorded formats are available to make the process even smoother.
      Read full review

      Constant Contact

      This rating is coming from an administrative perspective. With so many features, workflows, dashboards, and more, there is certainly a lot going on, and even the most savvy software user can get a little overwhelmed when trying to decide how to best implement and utilize the platform to its full potential. That being said, the SharpSpring platform is well-implemented and well-organized, with most solutions being fairly intuitive, once you have a grasp of the software. It is fairly easy to learn, but difficult to master. Just like any powerful platform, however, the complexity is worth it, and once you are comfortable navigating and problem solving within SharpSpring, it becomes a great marketing and sales tool which can do virtually anything you need it to.
      Read full review

      Support Rating

      SAP

      The marketing teams have reached out to SAP Cloud for Social Engagement support team multiple times and it has always been a breeze. Every issue is mostly resolved within the promised time frame. They seem to be well educated on the product.
      Read full review

      Constant Contact

      The support is great which really helps overcome challenges if you become stuck and the training videos are great too. Same-day replies are great and I even got some help with some CSS code on the chat. Not many organizations would do this or even respond.
      Read full review

      Implementation Rating

      SAP

      No answers on this topic

      Constant Contact

      Overall I would say to be patient and bring everyone who will be touching the platform to the onboarding sessions. The Virtual Classroom lets you onboard as quickly or slowly as you want. Sales, marketing, design, account management, get 'em all in on it. For the most part, they will be happy to use this platform. I recommend getting as many people as possible to see the SharpSpring demo.
      Read full review

      Alternatives Considered

      SAP

      The SAP solution is more complete than others because it includes capabilities for social media listening, real-time social media message response, social profiles and history, and analytics in one system.
      Read full review

      Constant Contact

      We use different CRMs for different clients, mostly due to budget and other requirements. SharpSpring from Constant Contact is in the middle, price-wise, but is slightly more user-friendly than ActiveCampaign when it comes to certain things, such as drip campaigns and workflows. Though the price can be prohibitive to some clients, it is extremely robust. I definitely prefer the list-building, the ability to send smart emails and the WYSIWYG editor.
      Read full review

      Return on Investment

      SAP

      • Provides real-time social media messaging responses
      • Organizes analytics within one system
      • Our planners and sales team has seen an overall increase in business and revenue after implementing the SAP Cloud for Social Engagement
      Read full review

      Constant Contact

      • Streamlined Processes - sales and marketing are now all in the same place.
      • Reduced Number of Platforms/Tools - CRM/lead management, email, automation, landing pages, forms, etc are all in the same place rather than using multiple tools.
      • Time-saving - sales pipeline is very easy to use for sales. For marketing, we have dozens of workflows that eliminate much of our manual processes from the past.
      • Return on Investment - We're more focused on moving the building the business than ever before because SharpSpring has simplified so many of our business operations and we're seeing massive results!
      • Lead generation - Up SIGNIFICANTLY (between 3x & 4x) since setting up SharpSpring.
      Read full review

      Screenshots

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