What users are saying about
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Top Rated
602 Ratings
38 Ratings
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Score 8.5 out of 100

SharpSpring

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Top Rated
602 Ratings
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Score 7.6 out of 100

Likelihood to Recommend

SAP Cloud for Social Engagement

My company exists within the Hospitality & Tourism industry where we provide Marketing and Event Planning services. SAP Cloud for Social Engagement helps me gain insight into how my vendors and clients feel about my company's brands, categories, products and services while remaining up-to-date with current market issues and trends.
Anonymous | TrustRadius Reviewer

SharpSpring

SharpSpring would work really well with a team of salespeople because tasks can be assigned to each user of the system. The sales pipelines gives a visual of where prospects are in the sales process. SharpSpring is less appropriate when sales is not a large part of the organization or not every user is up for using the system.
Kaila Troia | TrustRadius Reviewer

Feature Rating Comparison

Listening/monitoring

SAP Cloud for Social Engagement
9.5
SharpSpring
Boolean keyword searches
SAP Cloud for Social Engagement
10.0
SharpSpring
Filtering out noise/spam
SAP Cloud for Social Engagement
9.0
SharpSpring
Sentiment analysis
SAP Cloud for Social Engagement
10.0
SharpSpring
Broad channel coverage
SAP Cloud for Social Engagement
9.0
SharpSpring

Publishing

SAP Cloud for Social Engagement
10.0
SharpSpring
Content planning and scheduling
SAP Cloud for Social Engagement
10.0
SharpSpring
Audience targeting
SAP Cloud for Social Engagement
10.0
SharpSpring
Content optimization
SAP Cloud for Social Engagement
10.0
SharpSpring
Workflow management
SAP Cloud for Social Engagement
10.0
SharpSpring

Engagement

SAP Cloud for Social Engagement
9.7
SharpSpring
Automated routing and prioritization
SAP Cloud for Social Engagement
10.0
SharpSpring
Customer interaction histories
SAP Cloud for Social Engagement
10.0
SharpSpring
Bulk actions
SAP Cloud for Social Engagement
9.0
SharpSpring

Marketing

SAP Cloud for Social Engagement
10.0
SharpSpring
Lead generation
SAP Cloud for Social Engagement
10.0
SharpSpring
Content marketing
SAP Cloud for Social Engagement
10.0
SharpSpring
Paid media management
SAP Cloud for Social Engagement
10.0
SharpSpring
Campaigns and promotions
SAP Cloud for Social Engagement
10.0
SharpSpring

Channel coverage/integration

SAP Cloud for Social Engagement
9.4
SharpSpring
Twitter
SAP Cloud for Social Engagement
10.0
SharpSpring
Facebook
SAP Cloud for Social Engagement
10.0
SharpSpring
LinkedIn
SAP Cloud for Social Engagement
10.0
SharpSpring
Google+
SAP Cloud for Social Engagement
8.0
SharpSpring
Instagram
SAP Cloud for Social Engagement
10.0
SharpSpring
Pinterest
SAP Cloud for Social Engagement
8.0
SharpSpring
YouTube
SAP Cloud for Social Engagement
10.0
SharpSpring

Reporting/analytics

SAP Cloud for Social Engagement
10.0
SharpSpring
Campaign success analytics
SAP Cloud for Social Engagement
10.0
SharpSpring
Real-time tracking
SAP Cloud for Social Engagement
10.0
SharpSpring
Competitor analysis
SAP Cloud for Social Engagement
10.0
SharpSpring

Account management

SAP Cloud for Social Engagement
10.0
SharpSpring
Role-based user permissions & privileges
SAP Cloud for Social Engagement
10.0
SharpSpring
Mobile access
SAP Cloud for Social Engagement
10.0
SharpSpring

Email & Online Marketing

SAP Cloud for Social Engagement
SharpSpring
7.8
WYSIWYG email editor
SAP Cloud for Social Engagement
SharpSpring
7.0
Dynamic content
SAP Cloud for Social Engagement
SharpSpring
8.3
Ability to test dynamic content
SAP Cloud for Social Engagement
SharpSpring
8.3
Landing pages
SAP Cloud for Social Engagement
SharpSpring
7.0
A/B testing
SAP Cloud for Social Engagement
SharpSpring
8.5
Mobile optimization
SAP Cloud for Social Engagement
SharpSpring
6.3
Email deliverability reporting
SAP Cloud for Social Engagement
SharpSpring
7.8
List management
SAP Cloud for Social Engagement
SharpSpring
8.8
Triggered drip sequences
SAP Cloud for Social Engagement
SharpSpring
8.5

Lead Management

SAP Cloud for Social Engagement
SharpSpring
8.5
Lead nurturing
SAP Cloud for Social Engagement
SharpSpring
8.6
Lead scoring and grading
SAP Cloud for Social Engagement
SharpSpring
8.3
Data quality management
SAP Cloud for Social Engagement
SharpSpring
8.5
Automated sales alerts and tasks
SAP Cloud for Social Engagement
SharpSpring
8.6

Campaign Management

SAP Cloud for Social Engagement
SharpSpring
8.0
Calendaring
SAP Cloud for Social Engagement
SharpSpring
8.0
Event/webinar marketing
SAP Cloud for Social Engagement
SharpSpring
7.9

Social Media Marketing

SAP Cloud for Social Engagement
SharpSpring
6.9
Social sharing and campaigns
SAP Cloud for Social Engagement
SharpSpring
6.6
Social profile integration
SAP Cloud for Social Engagement
SharpSpring
7.2

Reporting & Analytics

SAP Cloud for Social Engagement
SharpSpring
7.5
Dashboards
SAP Cloud for Social Engagement
SharpSpring
7.4
Standard reports
SAP Cloud for Social Engagement
SharpSpring
8.2
Custom reports
SAP Cloud for Social Engagement
SharpSpring
7.0

Platform & Infrastructure

SAP Cloud for Social Engagement
SharpSpring
8.0
API
SAP Cloud for Social Engagement
SharpSpring
7.5
Role-based workflow & approvals
SAP Cloud for Social Engagement
SharpSpring
8.2
Customizability
SAP Cloud for Social Engagement
SharpSpring
7.7
Integration with Salesforce.com
SAP Cloud for Social Engagement
SharpSpring
8.1
Integration with Microsoft Dynamics CRM
SAP Cloud for Social Engagement
SharpSpring
8.4
Integration with SugarCRM
SAP Cloud for Social Engagement
SharpSpring
8.3

Pros

SAP Cloud for Social Engagement

  • Communication with multiple social media accounts including Facebook,Twitter and LinkedIn.
  • Utilize social preconfigured templates to respond quickly to current and potential clients.
  • Go above and beyond the number of Twitter followers and Facebook likes. Gain real-time insight into key trends and topics being discussed.
Albano García Pelaz | TrustRadius Reviewer

SharpSpring

  • Moves deals through the sales process. It's very easy to update the sales pipeline.
  • Ease of use. It was very easy for me to learn SharpSpring and continue to use it.
  • Adding contacts and opportunities is simple, and it will warn the user before creating a duplicate contact.
Jason Carlage | TrustRadius Reviewer

Cons

SAP Cloud for Social Engagement

  • Include more social network standard integrations
  • Include more ready to use templates
  • Add more metrics within reports being pulled
Anonymous | TrustRadius Reviewer

SharpSpring

  • Custom Form Field - Weakest point of the software for me. Hard to make custom field and options are limited
  • Nuanced Automations are Hard - Lacking some more advanced automation capacities and options
  • Hard Bounces / Suppressions - Very aggressive suppression engine means that active subscribers are "bounced" then removed from email lists suddenly without much recourse
Billy Alguire | TrustRadius Reviewer

Likelihood to Renew

SAP Cloud for Social Engagement

No score
No answers yet
No answers on this topic

SharpSpring

SharpSpring 8.1
Based on 30 answers
We have been very impressed with all aspects of this software and the potential for it to radically change how we operate is huge! Support has been exceptional and we have discovered many extra uses for the software than originally thought. Not only will it give us benefits for our company's growth, but for our client's growth as well.
David Fox | TrustRadius Reviewer

Usability

SAP Cloud for Social Engagement

SAP Cloud for Social Engagement 10.0
Based on 1 answer
I gave SAP Cloud for Social Engagement this rating because of the success I have seen personally within my company. I gave a rating of '10' because I highly recommend this product to others. Having better insight into my client's and vendor's opinion of my company's brand and services has allowed us to market ourselves better
Anonymous | TrustRadius Reviewer

SharpSpring

SharpSpring 8.2
Based on 71 answers
This rating is coming from an administrative perspective. With so many features, workflows, dashboards, and more, there is certainly a lot going on, and even the most savvy software user can get a little overwhelmed when trying to decide how to best implement and utilize the platform to its full potential. That being said, the SharpSpring platform is well-implemented and well-organized, with most solutions being fairly intuitive, once you have a grasp of the software. It is fairly easy to learn, but difficult to master. Just like any powerful platform, however, the complexity is worth it, and once you are comfortable navigating and problem solving within SharpSpring, it becomes a great marketing and sales tool which can do virtually anything you need it to.
Christine Mullins | TrustRadius Reviewer

Support Rating

SAP Cloud for Social Engagement

SAP Cloud for Social Engagement 10.0
Based on 1 answer
I provided SAP Cloud for Social Engagement this rating since the product has such a great backing along with the SAP brand itself. There is a lot of support behind this product as it connects with a variety of social media platforms, like Facebook and Twitter. The support provided by SAP in terms of tech help is wonderful as well. There is a lot of support from all angles
Anonymous | TrustRadius Reviewer

SharpSpring

SharpSpring 8.7
Based on 80 answers
The support is great which really helps overcome challenges if you become stuck and the training videos are great too. Same-day replies are great and I even got some help with some CSS code on the chat. Not many organizations would do this or even respond.
Darren Winter, MA | TrustRadius Reviewer

Implementation Rating

SAP Cloud for Social Engagement

No score
No answers yet
No answers on this topic

SharpSpring

SharpSpring 8.0
Based on 14 answers
Overall I would say to be patient and bring everyone who will be touching the platform to the onboarding sessions. The Virtual Classroom lets you onboard as quickly or slowly as you want. Sales, marketing, design, account management, get 'em all in on it. For the most part, they will be happy to use this platform. I recommend getting as many people as possible to see the SharpSpring demo.
Matthew Maginley | TrustRadius Reviewer

Alternatives Considered

SAP Cloud for Social Engagement

The SAP solution is more complete than others because it includes capabilities for social media listening, real-time social media message response, social profiles and history, and analytics in one system.
Albano García Pelaz | TrustRadius Reviewer

SharpSpring

We have tested and work with several marketing automation/CRM systems over the course of over 25 years in the B-to-B marketing/advertising business, among them are: HubSpot, Marketo, Pardot, Zoho, Salesforce, and many others. SharpSpring continues to be the gold standard for me in terms of overall value and ease of use.
Dave Strand | TrustRadius Reviewer

Return on Investment

SAP Cloud for Social Engagement

  • Rapid deployment.
  • SAP Cloud for Social Engagement allows you to listen to your customers by locating social media messages that mention key words such as a specific product and prioritize them according to urgency and relevance.
  • Analytics capabilities.
Albano García Pelaz | TrustRadius Reviewer

SharpSpring

  • We have seen tremendous ROI with this too, as it helps us capture more leads and help predict their value.
  • There is a savings on the time-spent by Sales & Marketing. The tools give us enhanced visibility and make repetitive tasks easy.
  • SharpSpring is a Sales enabler, with features like Lead Assignment and Opportunity Flow. As we have scaled our organization, this system helps make it possible.
Andy Friedman | TrustRadius Reviewer

Screenshots

Pricing Details

SAP Cloud for Social Engagement

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

SAP Cloud for Social Engagement Editions & Modules

Additional Pricing Details

SharpSpring

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

SharpSpring Editions & Modules

Edition
1,000 Contacts$3991
2,500 Contacts$4991
5,000 Contacts$6991
10,000 Contacts$8991
20,000 Contacts$1,2991
  1. per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

SAP Cloud for Social Engagement
10.0
SharpSpring
7.9

Likelihood to Renew

SAP Cloud for Social Engagement
SharpSpring
8.1

Usability

SAP Cloud for Social Engagement
10.0
SharpSpring
8.2

Reliability and Availability

SAP Cloud for Social Engagement
SharpSpring
5.9

Performance

SAP Cloud for Social Engagement
SharpSpring
5.6

Support Rating

SAP Cloud for Social Engagement
10.0
SharpSpring
8.7

Online Training

SAP Cloud for Social Engagement
SharpSpring
4.5

Implementation Rating

SAP Cloud for Social Engagement
SharpSpring
8.0

Scalability

SAP Cloud for Social Engagement
SharpSpring
3.6

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