What users are saying about
16 Ratings
47 Ratings
16 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.1 out of 100
47 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7 out of 100

Feature Set Ratings

    Project Management

    9.3

    SAP Ruum

    93%

    WORKetc

    Feature Set Not Supported
    N/A
    SAP Ruum ranks higher in 7/7 features

    Task Management

    10.0
    100%
    2 Ratings
    N/A
    0 Ratings

    Gantt Charts

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Scheduling

    10.0
    100%
    2 Ratings
    N/A
    0 Ratings

    Workflow Automation

    8.9
    89%
    2 Ratings
    N/A
    0 Ratings

    Mobile Access

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Search

    8.9
    89%
    2 Ratings
    N/A
    0 Ratings

    Visual planning tools

    8.9
    89%
    2 Ratings
    N/A
    0 Ratings

    Communication

    8.9

    SAP Ruum

    89%

    WORKetc

    Feature Set Not Supported
    N/A
    SAP Ruum ranks higher in 8/8 features

    Chat

    8.9
    89%
    2 Ratings
    N/A
    0 Ratings

    Notifications

    8.9
    89%
    2 Ratings
    N/A
    0 Ratings

    Discussions

    8.5
    85%
    2 Ratings
    N/A
    0 Ratings

    Surveys

    8.4
    84%
    2 Ratings
    N/A
    0 Ratings

    Internal knowledgebase

    8.5
    85%
    2 Ratings
    N/A
    0 Ratings

    Integrates with GoToMeeting

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Integrates with Gmail and Google Hangouts

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Integrates with Outlook

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    File Sharing & Management

    8.5

    SAP Ruum

    85%

    WORKetc

    Feature Set Not Supported
    N/A
    SAP Ruum ranks higher in 8/8 features

    Versioning

    8.4
    84%
    2 Ratings
    N/A
    0 Ratings

    Video files

    7.9
    79%
    2 Ratings
    N/A
    0 Ratings

    Audio files

    8.4
    84%
    2 Ratings
    N/A
    0 Ratings

    Document collaboration

    8.9
    89%
    2 Ratings
    N/A
    0 Ratings

    Access control

    8.5
    85%
    2 Ratings
    N/A
    0 Ratings

    Advanced security features

    8.4
    84%
    2 Ratings
    N/A
    0 Ratings

    Integrates with Google Drive

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Device sync

    8.4
    84%
    2 Ratings
    N/A
    0 Ratings

    Sales Force Automation

    SAP Ruum

    Feature Set Not Supported
    N/A
    7.9

    WORKetc

    79%
    WORK[etc] ranks higher in 8/8 features

    Customer data management / contact management

    N/A
    0 Ratings
    8.6
    86%
    13 Ratings

    Workflow management

    N/A
    0 Ratings
    8.3
    83%
    12 Ratings

    Opportunity management

    N/A
    0 Ratings
    7.8
    78%
    10 Ratings

    Integration with email client (e.g., Outlook or Gmail)

    N/A
    0 Ratings
    7.9
    79%
    13 Ratings

    Contract management

    N/A
    0 Ratings
    7.3
    73%
    1 Rating

    Quote & order management

    N/A
    0 Ratings
    8.1
    81%
    8 Ratings

    Interaction tracking

    N/A
    0 Ratings
    7.8
    78%
    2 Ratings

    Channel / partner relationship management

    N/A
    0 Ratings
    7.3
    73%
    1 Rating

    Customer Service & Support

    SAP Ruum

    Feature Set Not Supported
    N/A
    8.3

    WORKetc

    83%
    WORK[etc] ranks higher in 3/3 features

    Case management

    N/A
    0 Ratings
    9.0
    90%
    11 Ratings

    Call center management

    N/A
    0 Ratings
    7.3
    73%
    1 Rating

    Help desk management

    N/A
    0 Ratings
    8.5
    85%
    12 Ratings

    Marketing Automation

    SAP Ruum

    Feature Set Not Supported
    N/A
    7.4

    WORKetc

    74%
    WORK[etc] ranks higher in 2/2 features

    Lead management

    N/A
    0 Ratings
    7.7
    77%
    10 Ratings

    Email marketing

    N/A
    0 Ratings
    7.1
    71%
    9 Ratings

    CRM Project Management

    SAP Ruum

    Feature Set Not Supported
    N/A
    8.1

    WORKetc

    81%
    WORK[etc] ranks higher in 3/3 features

    Task management

    N/A
    0 Ratings
    8.7
    87%
    13 Ratings

    Billing and invoicing management

    N/A
    0 Ratings
    7.8
    78%
    10 Ratings

    Reporting

    N/A
    0 Ratings
    7.9
    79%
    12 Ratings

    CRM Reporting & Analytics

    SAP Ruum

    Feature Set Not Supported
    N/A
    7.3

    WORKetc

    73%
    WORK[etc] ranks higher in 2/2 features

    Pipeline visualization

    N/A
    0 Ratings
    7.5
    75%
    9 Ratings

    Customizable reports

    N/A
    0 Ratings
    7.2
    72%
    11 Ratings

    Customization

    SAP Ruum

    Feature Set Not Supported
    N/A
    8.0

    WORKetc

    80%
    WORK[etc] ranks higher in 3/3 features

    Custom fields

    N/A
    0 Ratings
    8.4
    84%
    13 Ratings

    Custom objects

    N/A
    0 Ratings
    8.2
    82%
    2 Ratings

    API for custom integration

    N/A
    0 Ratings
    7.3
    73%
    10 Ratings

    Security

    SAP Ruum

    Feature Set Not Supported
    N/A
    8.9

    WORKetc

    89%
    WORK[etc] ranks higher in 2/2 features

    Single sign-on capability

    N/A
    0 Ratings
    9.1
    91%
    1 Rating

    Role-based user permissions

    N/A
    0 Ratings
    8.8
    88%
    11 Ratings

    Social CRM

    SAP Ruum

    Feature Set Not Supported
    N/A
    7.3

    WORKetc

    73%
    WORK[etc] ranks higher in 1/1 features

    Social data

    N/A
    0 Ratings
    7.3
    73%
    1 Rating

    Platform

    SAP Ruum

    Feature Set Not Supported
    N/A
    7.5

    WORKetc

    75%
    WORK[etc] ranks higher in 1/1 features

    Mobile access

    N/A
    0 Ratings
    7.5
    75%
    13 Ratings

    Attribute Ratings

    • SAP Ruum is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    9.5

    SAP Ruum

    95%
    2 Ratings
    7.8

    WORKetc

    78%
    40 Ratings

    Likelihood to Renew

    SAP Ruum

    N/A
    0 Ratings
    8.2

    WORKetc

    82%
    30 Ratings

    Usability

    SAP Ruum

    N/A
    0 Ratings
    8.2

    WORKetc

    82%
    5 Ratings

    Availability

    SAP Ruum

    N/A
    0 Ratings
    9.1

    WORKetc

    91%
    6 Ratings

    Performance

    SAP Ruum

    N/A
    0 Ratings
    8.2

    WORKetc

    82%
    8 Ratings

    Support Rating

    SAP Ruum

    N/A
    0 Ratings
    8.2

    WORKetc

    82%
    10 Ratings

    Online Training

    SAP Ruum

    N/A
    0 Ratings
    8.2

    WORKetc

    82%
    2 Ratings

    Implementation Rating

    SAP Ruum

    N/A
    0 Ratings
    9.1

    WORKetc

    91%
    4 Ratings

    Configurability

    SAP Ruum

    N/A
    0 Ratings
    9.1

    WORKetc

    91%
    1 Rating

    Ease of integration

    SAP Ruum

    N/A
    0 Ratings
    4.5

    WORKetc

    45%
    1 Rating

    Product Scalability

    SAP Ruum

    N/A
    0 Ratings
    8.2

    WORKetc

    82%
    2 Ratings

    Vendor post-sale

    SAP Ruum

    N/A
    0 Ratings
    8.2

    WORKetc

    82%
    1 Rating

    Vendor pre-sale

    SAP Ruum

    N/A
    0 Ratings
    8.2

    WORKetc

    82%
    1 Rating

    Likelihood to Recommend

    SAP

    Ruum [by SAP] is well-suited for the task creation and assignment with the responsible persons for the follow-ups and collaboration, which can be used for both internal or external projects. Ruum [by SAP] can also be used for internal tasks, milestones, project and workflow management and team management functionalities respectively. Ruum [by SAP] may not be well suited for those who want to use the CRM tools for the related marketing activities management in [a] particular situation.
    Read full review

    WORKetc

    If you are looking for a way to organize customer data and projects across regions, then WORK[etc] will get the job done. For our company, the country is divided into 3 regions and each region has a team of workers in charge of providing ongoing support services to that region. WORK[etc] has organized our company exponentially and given us a solid database to pull from to ensure we're meeting contractual requirements, providing timely deliverables and staying ahead of the game. Because I only work in a service industry, I don't know if WORK[etc] would be appropriate for product based companies, However, if you were offering anything [product or service] that required online support, the system will function well.
    Read full review

    Pros

    SAP

    • Ruum by SAP supports brainstorming, and in the end, there is content management.
    • Further, Ruum by SAP helps in task and backlog management.
    • The processes are also well mapped.
    • Goal setting and feedback tracking are also included in the feature.
    Read full review

    WORKetc

    • Connecting all the different methods of communicating with our clients into one place is the best part of the application to us. The Google Apps integration lets us update all of our WORK[etc] details directly from our email page which saves a huge amount of time. It lets us move back and forth freely between WORK[etc] tools and our Google Apps email, documents, calendar, etc. with ease.
    • Breaking work according to what we are doing helps us group and ungroup things as needed. Since we do tech support and so much more having the ability to connect projects, support cases, to dos, documents, discussions, and more all together makes it easy to work with the relationships of all the different activity.
    • We have found the discussion tool to be vital to moving things through quickly. There are many discussions that are just FYI while others really need a decision or answer form the team members. Discussions allows us to quickly note the people we need to answer us and what is there as an FYI. It keeps all that history so our decision process become documented easily and not lost in email chains.
    Read full review

    Cons

    SAP

    • Mobile device enhancement functionalities
    • Broader integration support with other systems
    Read full review

    WORKetc

    • The one key issue that it doesn't solve is resource utilisation. You are able to add the number of hours that each "to do" will take but you can't allocate that to an employee and then aggregate all that up to show how much capacity you are using or have left.
    • One if its great benefits is its flexibility but that is also a drawback because there are multiple ways to do the same thing. This means that to ensure consistency across all employees having your own business procedures on how to use WORKetc is vital.
    • Some of the financial processes don't fully reflect UK practice currently. For instance it doesn't deal with VAT on expenditure well. However we have been assured that this is being resolved.
    Read full review

    Pricing Details

    SAP Ruum

    Starting Price

    Editions & Modules

    SAP Ruum editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      WORKetc

      Starting Price

      $78 per month

      Editions & Modules

      WORKetc editions and modules pricing
      EditionModules
      Starter Edition$781
      Team$1952
      Foundations$3953

      Footnotes

      1. Per Month for up to 2 Users
      2. Per month for up to 3 Users (Each extra user + $49/month)
      3. Per month for up to 5 Users (Each extra user + $59/month)

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      SAP

      No answers on this topic

      WORKetc

      We, as a company, have put a lot of time and energy into building the system to where it is for us today. With its constant improvements and our continually learning and developing, I couldn't imagine moving away from WORKetc to try a different system out. This really does give us everything that we've wanted/needed in a system without having to utilize 2-3 different products. The part that makes this so unique compared to other systems that we've used in the past is the fact that it has a project management piece built in, and that in itself is a huge driving point in why we will continue to use this.
      Read full review

      Usability

      SAP

      No answers on this topic

      WORKetc

      My staff hates it, our clients require transparency and you manual have to enter notes, billing is horrific, as it does not subtotal by type - so as a T&M shop there is no way to easily see how much was spent to each matter or service type.
      Read full review

      Reliability and Availability

      SAP

      No answers on this topic

      WORKetc

      It never let me down. The support team never let me down.
      Read full review

      Performance

      SAP

      No answers on this topic

      WORKetc

      WORKetc compares well in regards to speed and reliability to other cloud-based products we use such as Google for Work. Compared to our old in-house based CRM, it is a superstar; faster, more reliable and easily run on a variety of browsers and smart phones. The program loads fast as do data screens for contacts, projects, invoices and more
      Read full review

      Support Rating

      SAP

      No answers on this topic

      WORKetc

      WORKetc offers maybe the best support in the business. Product documentation and training resources are outstanding. Support tickets or inquiries are answered quickly. If you do need to address an issue in person, it is easy to schedule a 15 or 30 minute live call with their fantastic support staff who are fast, friendly and skilled
      Read full review

      Online Training

      SAP

      No answers on this topic

      WORKetc

      They know their stuff. They listen to your use cases. They get back to you.
      Read full review

      Implementation Rating

      SAP

      No answers on this topic

      WORKetc

      The implementation of the system was fairly easy. Because of our previous experience with a similar system, we were ready and working on the product as soon as we announced the switch. The system also allowed us to simplify our processes by integrating timesheets and project management directly into our CMS.
      Read full review

      Alternatives Considered

      SAP

      The starting price for Ruum by SAP is very affordable, and there is a free trial, available. Further, Ruum by SAP has all forms of training, which gives full knowledge to people who want to work with the software. Again, backlog management, where feedback is issued on the progress of every task is a major boost from the application.
      Read full review

      WORKetc

      We needed a CRM that would work with US. We found WORK [etc] was exactly what we needed. being able to customize the CRM around our company and further change as we go has been the best thing about it. We haven't been locked into how it is set up and can change it very quickly.
      Read full review

      Scalability

      SAP

      No answers on this topic

      WORKetc

      Everything is related. You can scale up your team rapidly.
      Read full review

      Return on Investment

      SAP

      • No code knowledge required for Ruum application
      • Effective collaboration with external parties
      • Better project planning and milestones management
      Read full review

      WORKetc

      • Setting up project templates is time-consuming - if you want to do it right. Nevertheless, it is well worth it! Routine complex projects that used to require at least six people and at least as many "silos of information" are now done with two or three people, and - at most - 2 or 3 silos of information. And that's only because I haven't fully integrated the program with our Accounting programs (and there is an API for Quickbooks). I'd say the initial investment of perhaps 80 hours on my part was saved five or ten times over during our first six months, with better accuracy, accountability, and documentation. Since then, the ROI is at least 20 or 30 times annually of my time...the one thing I can't buy more of.
      Read full review

      Screenshots

      Add comparison