What users are saying about
18 Ratings
47 Ratings
18 Ratings
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Score 9.3 out of 100
47 Ratings
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Score 7 out of 100

Likelihood to Recommend

Ruum by SAP

Ruum [by SAP] is well-suited for the task creation and assignment with the responsible persons for the follow-ups and collaboration, which can be used for both internal or external projects. Ruum [by SAP] can also be used for internal tasks, milestones, project and workflow management and team management functionalities respectively. Ruum [by SAP] may not be well suited for those who want to use the CRM tools for the related marketing activities management in [a] particular situation.
Ye Yint Moe | TrustRadius Reviewer

WORKetc

If you are looking for a way to organize customer data and projects across regions, then WORK[etc] will get the job done. For our company, the country is divided into 3 regions and each region has a team of workers in charge of providing ongoing support services to that region. WORK[etc] has organized our company exponentially and given us a solid database to pull from to ensure we're meeting contractual requirements, providing timely deliverables and staying ahead of the game. Because I only work in a service industry, I don't know if WORK[etc] would be appropriate for product based companies, However, if you were offering anything [product or service] that required online support, the system will function well.
Melissa Bailey | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Ruum by SAP
9.5
WORKetc
Task Management
Ruum by SAP
10.0
WORKetc
Gantt Charts
Ruum by SAP
9.0
WORKetc
Scheduling
Ruum by SAP
10.0
WORKetc
Workflow Automation
Ruum by SAP
9.3
WORKetc
Mobile Access
Ruum by SAP
9.5
WORKetc
Search
Ruum by SAP
9.3
WORKetc
Visual planning tools
Ruum by SAP
9.0
WORKetc

Communication

Ruum by SAP
9.1
WORKetc
Chat
Ruum by SAP
9.3
WORKetc
Notifications
Ruum by SAP
9.0
WORKetc
Discussions
Ruum by SAP
9.0
WORKetc
Surveys
Ruum by SAP
9.0
WORKetc
Internal knowledgebase
Ruum by SAP
8.7
WORKetc
Integrates with GoToMeeting
Ruum by SAP
9.5
WORKetc
Integrates with Gmail and Google Hangouts
Ruum by SAP
9.5
WORKetc
Integrates with Outlook
Ruum by SAP
9.0
WORKetc

File Sharing & Management

Ruum by SAP
8.9
WORKetc
Versioning
Ruum by SAP
9.0
WORKetc
Video files
Ruum by SAP
8.3
WORKetc
Audio files
Ruum by SAP
9.0
WORKetc
Document collaboration
Ruum by SAP
9.0
WORKetc
Access control
Ruum by SAP
9.0
WORKetc
Advanced security features
Ruum by SAP
8.7
WORKetc
Integrates with Google Drive
Ruum by SAP
9.5
WORKetc
Device sync
Ruum by SAP
8.7
WORKetc

Sales Force Automation

Ruum by SAP
WORKetc
7.9
Customer data management / contact management
Ruum by SAP
WORKetc
8.6
Workflow management
Ruum by SAP
WORKetc
8.3
Opportunity management
Ruum by SAP
WORKetc
7.8
Integration with email client (e.g., Outlook or Gmail)
Ruum by SAP
WORKetc
7.9
Contract management
Ruum by SAP
WORKetc
7.3
Quote & order management
Ruum by SAP
WORKetc
8.1
Interaction tracking
Ruum by SAP
WORKetc
7.8
Channel / partner relationship management
Ruum by SAP
WORKetc
7.3

Customer Service & Support

Ruum by SAP
WORKetc
8.3
Case management
Ruum by SAP
WORKetc
9.0
Call center management
Ruum by SAP
WORKetc
7.3
Help desk management
Ruum by SAP
WORKetc
8.5

Marketing Automation

Ruum by SAP
WORKetc
7.4
Lead management
Ruum by SAP
WORKetc
7.7
Email marketing
Ruum by SAP
WORKetc
7.1

CRM Project Management

Ruum by SAP
WORKetc
8.1
Task management
Ruum by SAP
WORKetc
8.7
Billing and invoicing management
Ruum by SAP
WORKetc
7.8
Reporting
Ruum by SAP
WORKetc
7.9

CRM Reporting & Analytics

Ruum by SAP
WORKetc
7.3
Pipeline visualization
Ruum by SAP
WORKetc
7.5
Customizable reports
Ruum by SAP
WORKetc
7.2

Customization

Ruum by SAP
WORKetc
8.0
Custom fields
Ruum by SAP
WORKetc
8.4
Custom objects
Ruum by SAP
WORKetc
8.2
API for custom integration
Ruum by SAP
WORKetc
7.3

Security

Ruum by SAP
WORKetc
8.9
Single sign-on capability
Ruum by SAP
WORKetc
9.1
Role-based user permissions
Ruum by SAP
WORKetc
8.8

Social CRM

Ruum by SAP
WORKetc
7.3
Social data
Ruum by SAP
WORKetc
7.3

Platform

Ruum by SAP
WORKetc
7.5
Mobile access
Ruum by SAP
WORKetc
7.5

Pros

Ruum by SAP

  • Ruum by SAP has feedback management, which is efficiently working.
  • Campaign management is also fostered by Ruum by SAP.
  • Email facilitation and management has been also improved by Ruum by SAP.
  • Service automation has been directed by Ruum by SAP.
Faith Kayne | TrustRadius Reviewer

WORKetc

  • Connecting all the different methods of communicating with our clients into one place is the best part of the application to us. The Google Apps integration lets us update all of our WORK[etc] details directly from our email page which saves a huge amount of time. It lets us move back and forth freely between WORK[etc] tools and our Google Apps email, documents, calendar, etc. with ease.
  • Breaking work according to what we are doing helps us group and ungroup things as needed. Since we do tech support and so much more having the ability to connect projects, support cases, to dos, documents, discussions, and more all together makes it easy to work with the relationships of all the different activity.
  • We have found the discussion tool to be vital to moving things through quickly. There are many discussions that are just FYI while others really need a decision or answer form the team members. Discussions allows us to quickly note the people we need to answer us and what is there as an FYI. It keeps all that history so our decision process become documented easily and not lost in email chains.
Donna Grindle, CHPSE, CHPC | TrustRadius Reviewer

Cons

Ruum by SAP

  • Budget, predicting, and forecasting are a miss in Ruum by SAP.
  • No CRM from Ruum by SAP.
  • Billing and invoicing are not found in this program.
Kartah Bromma | TrustRadius Reviewer

WORKetc

  • The one key issue that it doesn't solve is resource utilisation. You are able to add the number of hours that each "to do" will take but you can't allocate that to an employee and then aggregate all that up to show how much capacity you are using or have left.
  • One if its great benefits is its flexibility but that is also a drawback because there are multiple ways to do the same thing. This means that to ensure consistency across all employees having your own business procedures on how to use WORKetc is vital.
  • Some of the financial processes don't fully reflect UK practice currently. For instance it doesn't deal with VAT on expenditure well. However we have been assured that this is being resolved.
Ian Nicholson | TrustRadius Reviewer

Likelihood to Renew

Ruum by SAP

No score
No answers yet
No answers on this topic

WORKetc

WORKetc 8.2
Based on 30 answers
We, as a company, have put a lot of time and energy into building the system to where it is for us today. With its constant improvements and our continually learning and developing, I couldn't imagine moving away from WORKetc to try a different system out. This really does give us everything that we've wanted/needed in a system without having to utilize 2-3 different products. The part that makes this so unique compared to other systems that we've used in the past is the fact that it has a project management piece built in, and that in itself is a huge driving point in why we will continue to use this.
Deanna Perkins | TrustRadius Reviewer

Usability

Ruum by SAP

No score
No answers yet
No answers on this topic

WORKetc

WORKetc 8.2
Based on 5 answers
My staff hates it, our clients require transparency and you manual have to enter notes, billing is horrific, as it does not subtotal by type - so as a T&M shop there is no way to easily see how much was spent to each matter or service type.
Marc Korody | TrustRadius Reviewer

Reliability and Availability

Ruum by SAP

No score
No answers yet
No answers on this topic

WORKetc

WORKetc 9.1
Based on 3 answers
It never let me down. The support team never let me down.
Runy Calmera | TrustRadius Reviewer

Performance

Ruum by SAP

No score
No answers yet
No answers on this topic

WORKetc

WORKetc 8.2
Based on 4 answers
WORKetc compares well in regards to speed and reliability to other cloud-based products we use such as Google for Work. Compared to our old in-house based CRM, it is a superstar; faster, more reliable and easily run on a variety of browsers and smart phones. The program loads fast as do data screens for contacts, projects, invoices and more
William Mullane | TrustRadius Reviewer

Support Rating

Ruum by SAP

No score
No answers yet
No answers on this topic

WORKetc

WORKetc 8.2
Based on 5 answers
WORKetc offers maybe the best support in the business. Product documentation and training resources are outstanding. Support tickets or inquiries are answered quickly. If you do need to address an issue in person, it is easy to schedule a 15 or 30 minute live call with their fantastic support staff who are fast, friendly and skilled
William Mullane | TrustRadius Reviewer

Online Training

Ruum by SAP

No score
No answers yet
No answers on this topic

WORKetc

WORKetc 8.2
Based on 2 answers
They know their stuff. They listen to your use cases. They get back to you.
Runy Calmera | TrustRadius Reviewer

Implementation Rating

Ruum by SAP

No score
No answers yet
No answers on this topic

WORKetc

WORKetc 9.1
Based on 2 answers
The implementation of the system was fairly easy. Because of our previous experience with a similar system, we were ready and working on the product as soon as we announced the switch. The system also allowed us to simplify our processes by integrating timesheets and project management directly into our CMS.
Jonathan Hickman | TrustRadius Reviewer

Alternatives Considered

Ruum by SAP

Ruum [by SAP] is an easy-to-use project and workflow management tool for the organization's internal use on the project tracking and managing [of] client-related projects, which also benefits team assignment and collaboration. [It also] shares the project milestones with the external clients for the particular project status records, [as such], I would like to [recommend] Ruum by SAP as an internal workflow management solution for better productivity and work efficiency.
Ye Yint Moe | TrustRadius Reviewer

WORKetc

We needed a CRM that would work with US. We found WORK [etc] was exactly what we needed. being able to customize the CRM around our company and further change as we go has been the best thing about it. We haven't been locked into how it is set up and can change it very quickly.
Regan Barrett | TrustRadius Reviewer

Scalability

Ruum by SAP

No score
No answers yet
No answers on this topic

WORKetc

WORKetc 8.2
Based on 2 answers
Everything is related. You can scale up your team rapidly.
Runy Calmera | TrustRadius Reviewer

Return on Investment

Ruum by SAP

  • Through proper project planning, minimal finances are used.
  • The many marketing options increases the number of clients we serve.
  • Process automation decreases the task force, hence, labor costs decreases.
Faith Kayne | TrustRadius Reviewer

WORKetc

  • Setting up project templates is time-consuming - if you want to do it right. Nevertheless, it is well worth it! Routine complex projects that used to require at least six people and at least as many "silos of information" are now done with two or three people, and - at most - 2 or 3 silos of information. And that's only because I haven't fully integrated the program with our Accounting programs (and there is an API for Quickbooks). I'd say the initial investment of perhaps 80 hours on my part was saved five or ten times over during our first six months, with better accuracy, accountability, and documentation. Since then, the ROI is at least 20 or 30 times annually of my time...the one thing I can't buy more of.
Keith Klein | TrustRadius Reviewer

Screenshots

Pricing Details

Ruum by SAP

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Ruum by SAP Editions & Modules

Additional Pricing Details

WORKetc

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

WORKetc Editions & Modules

Edition
Starter Edition$781
Team$1952
Foundations$3953
  1. Per Month for up to 2 Users
  2. Per month for up to 3 Users (Each extra user + $49/month)
  3. Per month for up to 5 Users (Each extra user + $59/month)
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Ruum by SAP
9.7
WORKetc
7.8

Likelihood to Renew

Ruum by SAP
WORKetc
8.2

Usability

Ruum by SAP
WORKetc
8.2

Reliability and Availability

Ruum by SAP
WORKetc
9.1

Performance

Ruum by SAP
WORKetc
8.2

Support Rating

Ruum by SAP
WORKetc
8.2

Online Training

Ruum by SAP
WORKetc
8.2

Implementation Rating

Ruum by SAP
WORKetc
9.1

Scalability

Ruum by SAP
WORKetc
8.2

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