SAP Service Cloud vs. Semeon Insights
SAP Service Cloud vs. Semeon Insights
Product | Rating | Most Used By | Product Summary | Starting Price |
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SAP Service Cloud | N/A | SAP Service Cloud helps deliver customer value and protect the brand with intelligent customer service. It enables the user to engage with customers at their convenience, connect service with the value chain and deliver greater profitability. | N/A | |
Semeon Insights | Enterprise companies (1,001+ employees) | Semeon is a text analytics platform specializing in VOC data. We tell you what your customers think and want in real-time, so you can improve their CX. According to the vendor, Semeon overcomes language complexity by detecting irony, sarcasm, cultural context and bias and help gather a correct representation of what customers are saying, enabling brands to be as responsive as possible. To become customer-centric is to be able in quasi real time to grasp the meaning behind what… | N/A |
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | Required | ||||||||||||||
Additional Details | — | The amount of data consumed will vary from customer to customer and will cause the price to vary as well. As a result, pricing will be a base price with the estimated data consumption which can be modified every month. | ||||||||||||||
More Pricing Information |
SAP Service Cloud | Semeon Insights | |
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Top Pros | ||
Top Cons |
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SAP Service Cloud | Semeon Insights | |
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Small Businesses | Simplify360 Score 7.8 out of 10 | Sogolytics Score 8.9 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | CustomerSuccessBox Score 9.5 out of 10 |
Enterprises | Conversica Score 9.5 out of 10 | Quadient Inspire Score 9.4 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
SAP Service Cloud | Semeon Insights | |
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Likelihood to Recommend | 8.6 (74 ratings) | - (0 ratings) |
Likelihood to Renew | 8.2 (2 ratings) | - (0 ratings) |
Support Rating | 5.5 (1 ratings) | - (0 ratings) |
Ease of integration | 7.4 (42 ratings) | - (0 ratings) |
SAP Service Cloud | Semeon Insights | |
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Likelihood to Recommend | SAP | Semeon Analytics Inc No answers on this topic |
Pros | SAP | Semeon Analytics Inc No answers on this topic |
Cons | SAP | Semeon Analytics Inc No answers on this topic |
Likelihood to Renew | SAP | Semeon Analytics Inc No answers on this topic |
Support Rating | SAP | Semeon Analytics Inc No answers on this topic |
Alternatives Considered | SAP | Semeon Analytics Inc No answers on this topic |
Return on Investment | SAP | Semeon Analytics Inc No answers on this topic |
ScreenShots | Semeon Insights Screenshots |