Likelihood to Recommend Seismic excels at being a one-stop shop for all content that is relevant to salespeople and the deal cycles they work through. It does a great job not only making content and training readily available but also at distributing the right content at the right time/for the right scenario. Based on my experience with the tool, this was a go-to for many reps (myself included) because it saved us so much time. Rather than sifting through documents and collateral, we could easily find what we needed in a matter of moments.
Read full review Well used and appropriate if you are on the Zoom ecosystem for your company and you use
Salesforce . It is important to mention that if you book meetings via Outreach, then the meeting will be booked by using the PMI (Personal Meeting Identifier) which is basically a static meeting link your SDRs/AEs have. This PMI is not intended to be used for outbound calls, but more for private 1:1 conversations within your org, thus Zoom Revenue Accelerator has a hard time recording those by default and it needs the user to consent it every time. This is not an issue with Zoom Revenue Accelerator, however, but important to know. If you use systems such as
Chili Piper for booking your meetings, you can set up and make sure that every meeting booked with
Chili Piper will always be a unique Zoom ID, which is how Zoom Revenue Accelerator is intended to be used, and then the system works properly and all those meetings are recorded by default as that's how Zoom Revenue Accelerator expects you to use the default, one-time, external unique Zoom ID meetings, instead of the more private Personal Meeting ID. All-in-all, just be mindful of the tools in your ecosystem when considering this tool and make sure you tick all the boxes for it working right and the implementation to go well, otherwise you won't get the desired results which, again, isn't a lacking on Zoom Revenue Accelerator's side but your org might just not be using Zoom Revenue Accelerator as intended.
Read full review Pros Seismic allows for one location to store all relevant content so that associates are not having to spend as much time searching for what they need. Seismic provides the ability to fully customize content such that one template can serve many needs with the simple ability to answer questions that drive the customization in the content. This customization can range from simple to quite complex depending on your level of expertise with the tool. Seismic provides a lot of flexibility when it comes to organizing your content and how to make the experience of accessing that content unique to the needs of each user in the system. Jamie Clarke Assistant Vice President, Sr. Digital Solutions Manager
Read full review zoomIQ provides good conversation metrics around words per minute and talk speed. As a sales rep, it is helpful to see the breakdown of team vs client talk time. Seeing the deal size and projected close date is also helpful. Read full review Cons Adding more integration points and use cases with Salesforce would be good to have Navigating to a specific resource gets cumbersome sometimes especially with lots of content Bulk user operations and taking actions on behalf of other users would be good to have as well Read full review Zoom IQ's graphics need improvement to be more intuitive. Zoom IQ does not allow you to analyze several voices simultaneously. It becomes very complicated to expand the conversations to more students. Personalized feedback does not always respond correctly to what has been said. There is room for improvement in audio and voice analysis. Read full review Likelihood to Renew It has certainly been useful, but now it overlaps with other tools we are using so probably we will have to be harder on ROI here
Read full review Support Rating Seismic's support team has been exceptional at providing support when an issue has come up, or when we have had questions regarding the platform. They have responded quickly, and I feel as if they truly try to find a solution to the quickest of their abilities. My team and I truly feel supported when it comes to reaching out to Seismic.
Read full review Alternatives Considered Savo, Google Drive, Shared folders Savo - was best in class a long time ago (and has since been bought by Seismic) - but required a lot of administrative work to setup and maintain. I had three people working on it full time to create pages and managing content. Shared folders and google drive are good to share content, but terrible at searching and tagging (not fully indexed and no tagging)
Read full review The features these sales enablement tools provide are pretty much the same in the aspect of usability and functionality. The advantage Zoom IQ gets over others is easy of integrating it with the default communication and collaboration tool from Zoom. Keeping things connected helps in better insights and value add.
Read full review Return on Investment We can quickly generate product-specific proposals. We've experienced repeated frustrations while trying to edit/update the LiveDoc. Errors in LiveDoc coding have occasionally produced errors in the generated proposals where certain fields (Customer Name, for example) should have been automatically completed but were not. Read full review There is not much negative impact of Zoom only let say your sales conversion didn't happen then the money is wasted. Even if the sales conversion doesn't happen you can get insights about the strategies discussed. Actionable feedback helped us to quickly close the sales deal. Read full review ScreenShots