Seismic provides excellent Customer Support
November 20, 2019

Seismic provides excellent Customer Support

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Seismic

Our organization currently uses Seismic to store, manage, and send content used by our sales people to their customer, to better position themselves to be efficient and effective at their jobs. Our organization supports sales teams across multiple industries, and through it tools and resources, Seismic allows us to give them what information they need when they need it.

We are able to store and organize sales material in a way that makes sense for each of our sales teams and sales support teams. Sales people are able to send customer facing material to their customers and receive real time insights into what material the customer was most interested in, so they are better prepared for the next conversation with that customer. This solves the problem of bringing too much information to the customer, as well as pulling in Subject Matter experts in too early or late in the sales process.
  • Seismic provides quick customer support when there are issues or questions.
  • Seismic's tools address common issues faced in the sales enablement space.
  • Seismic provides metrics and insights that are extremely valuable.
  • There have been a few times where issues with a server leads to a slow user experience or users are unable to use the platform for a small period of time. Bringing these to a minimum would greatly enhance the user experience.
  • Seller's "Red Time" or time spent on activities not actively selling, such as preparation or finding material to prepare, is significantly cut down with the functionalities within Seismic, leaving more time to go out and speak with customers
Seismic's support team has been exceptional at providing support when an issue has come up, or when we have had questions regarding the platform. They have responded quickly, and I feel as if they truly try to find a solution to the quickest of their abilities. My team and I truly feel supported when it comes to reaching out to Seismic.

Do you think Seismic delivers good value for the price?

Yes

Are you happy with Seismic's feature set?

Yes

Did Seismic live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Seismic go as expected?

I wasn't involved with the implementation phase

Would you buy Seismic again?

Yes

Seismic provides tools that allow for a seller to send a customer facing presentation or document to their customers in bulk. Then, through the insights provided, a seller can go into Seismic and see which customers opened the document, what pages or slides the customer looked at, and for how long each customer viewed that slide or page. Now, the seller knows what product or service this customer is interested in, and can not only prepare with this information, but can also jump directly into this with the customer, so there is no waste in preparing for products the customer won't be interested in.