Seismic provides excellent Customer Support
November 20, 2019
Seismic provides excellent Customer Support
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Seismic
Our organization currently uses Seismic to store, manage, and send content used by our sales people to their customer, to better position themselves to be efficient and effective at their jobs. Our organization supports sales teams across multiple industries, and through it tools and resources, Seismic allows us to give them what information they need when they need it.
We are able to store and organize sales material in a way that makes sense for each of our sales teams and sales support teams. Sales people are able to send customer facing material to their customers and receive real time insights into what material the customer was most interested in, so they are better prepared for the next conversation with that customer. This solves the problem of bringing too much information to the customer, as well as pulling in Subject Matter experts in too early or late in the sales process.
We are able to store and organize sales material in a way that makes sense for each of our sales teams and sales support teams. Sales people are able to send customer facing material to their customers and receive real time insights into what material the customer was most interested in, so they are better prepared for the next conversation with that customer. This solves the problem of bringing too much information to the customer, as well as pulling in Subject Matter experts in too early or late in the sales process.
- Seismic provides quick customer support when there are issues or questions.
- Seismic's tools address common issues faced in the sales enablement space.
- Seismic provides metrics and insights that are extremely valuable.
- There have been a few times where issues with a server leads to a slow user experience or users are unable to use the platform for a small period of time. Bringing these to a minimum would greatly enhance the user experience.
- Seller's "Red Time" or time spent on activities not actively selling, such as preparation or finding material to prepare, is significantly cut down with the functionalities within Seismic, leaving more time to go out and speak with customers
Do you think Seismic delivers good value for the price?
Yes
Are you happy with Seismic's feature set?
Yes
Did Seismic live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Seismic go as expected?
I wasn't involved with the implementation phase
Would you buy Seismic again?
Yes