ServiceNow IT Service Management vs. Serviceware Knowledge
ServiceNow IT Service Management vs. Serviceware Knowledge
Product | Rating | Most Used By | Product Summary | Starting Price |
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ServiceNow IT Service Management | N/A | ServiceNow is a fast-growing service management provider that went public in 2012. Built on the ServiceNow Now Platform, the IT Service Management bundle provides an agent workspace with knowledge management, and modules supporting issue tracking and problem resolution, change, release and configuration management, and (on the higher tier ITSM Professional plan) ITAM and software asset management. | $10,000 per year | |
Serviceware Knowledge | N/A | Serviceware Knowledge, formerly known as SABIO, is a knowledge management system designed to help employees find everything they're looking for. Find relevant knowledge either in self-generated content or uploaded documents. Serviceware acquired SABIO in August 2018. | N/A |
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
ServiceNow IT Service Management | Serviceware Knowledge | |
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Top Pros | No answers on this topic | |
Top Cons |
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Incident and problem management |
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ITSM asset management |
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Change management |
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ServiceNow IT Service Management | Serviceware Knowledge | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Notion Score 8.8 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Tridion Score 9.0 out of 10 |
Enterprises | Ivanti Neurons for ITSM Score 9.2 out of 10 | Tridion Score 9.0 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
ServiceNow IT Service Management | Serviceware Knowledge | |
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Likelihood to Recommend | 8.2 (78 ratings) | - (0 ratings) |
Likelihood to Renew | 9.0 (13 ratings) | - (0 ratings) |
Usability | 6.3 (11 ratings) | - (0 ratings) |
Availability | 10.0 (1 ratings) | - (0 ratings) |
Performance | 9.0 (1 ratings) | - (0 ratings) |
Support Rating | 7.3 (22 ratings) | - (0 ratings) |
Online Training | 1.0 (1 ratings) | - (0 ratings) |
Implementation Rating | 10.0 (3 ratings) | - (0 ratings) |
Product Scalability | 10.0 (1 ratings) | - (0 ratings) |
ServiceNow IT Service Management | Serviceware Knowledge | |
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Likelihood to Recommend | ServiceNow | Serviceware No answers on this topic |
Pros | ServiceNow | Serviceware No answers on this topic |
Cons | ServiceNow | Serviceware No answers on this topic |
Likelihood to Renew | ServiceNow | Serviceware No answers on this topic |
Usability | ServiceNow | Serviceware No answers on this topic |
Reliability and Availability | ServiceNow | Serviceware No answers on this topic |
Performance | ServiceNow | Serviceware No answers on this topic |
Support Rating | ServiceNow | Serviceware No answers on this topic |
Online Training | ServiceNow | Serviceware No answers on this topic |
Implementation Rating | ServiceNow | Serviceware No answers on this topic |
Alternatives Considered | ServiceNow | Serviceware No answers on this topic |
Scalability | ServiceNow | Serviceware No answers on this topic |
Return on Investment | ServiceNow | Serviceware No answers on this topic |
ScreenShots |