ServiceNow Now Platform vs. webMethods Business Process Management Suite (BPMS)

Using it in the application support team is worth it as it is capable of carrying a lot of information. But using it for a Service Desk operation might not be of much use as it won't be used up to its full potential and will be costly as compared to other alternatives available in the market.

Incentivized

Where webMethods Business Process Management Suite (BPMS) is well suited is for any use case where there is a business process that can executed over a long period of time (days rather than seconds) and that traverses multiple business applications and/or multiple lines of business and requires manual input from end users to approve or action specific steps. It is not well-suited for any business processes that can be distilled into a traditional integration solution between business applications that does not involve manual end user input, these types of uses cases will execute more efficiently on a traditional integration broker or enterprise service bus style solution.

Incentivized

• The best ITSM management just in 1 tool.
• User friendly for no IT people when they must raise a IT issue.
• It offer very good workflow during incident or request item.

Incentivized

• Great process design user interface and usability
• Excellent tools for monitoring processes at runtime
• Business rules can be managed and updated by non-technical resources

Incentivized

• Providing admins/devs with easier mechanisms for providing businss stakeholders with self-service admin capabilities across the platform
• Tutorials on how to be the best at reporting in servicenow
• Guided tour functionaltiy is a bit rigid and could use more workflow capabilities
• Making it easier to push form variables to the user so there is more context when providing an approval. The out of box approval UI/form is terrible in my opinion.

• Pricing is opaque and higher than we'd like
• Some of the user interfaces are outdated and looking their age
• Require buy in from business to achieve return on investment

Incentivized

Everybody in the company is happy to use ServiceNow. All people are happy to use a user-friendly web tool in order to open IT incidents. IT people can easily support people with a stable and solid tool.

Incentivized

As a regular user of the ServiceNow platform, including the incident management, change management and enterprise application management modules, I find that I am able to competently use the platform with minimal training and assistance. User guides are available from the vendor if required. The customisable front-end that we use in the organisation as an ordering tool for internal IT services is very easy to use, and makes searching for the required IT service simple for business users.

Incentivized

We have many levels of interaction with ServiceNow. The first line of support sometimes is not equipped to resolve more complex issues, but the escalation process is clearly defined and followed with limited friction. Our account team is very responsive and willing to brainstorm ideas to improve and increase usage. We also have direct interaction with product teams to see previews of new features and at times to provide input to influence implementation details.

Incentivized

ServiceNow is by far a better tool over Remedy. Its ability to integrate so seamlessly to so many tools allows for plenty of opportunity to streamline and improve processes. Servicenow has intuitive flows that allow you to quickly pivot if process change. Its adaptiveness is what makes it far better solution over Remedy

Incentivized

We found webMethods Business Process Management Suite (BPMS) to be the most feature complete product in the BPM market when we evaluated it against other products available in the market. It provides the most features, the easiest to use process design and simulation tools, and the most efficient runtime process and rules engine. Just be aware that its pricing reflects this position in the market, but you get what you pay for.

Incentivized

1. It is not great when they can't seperate apps/products from a particular sku, forcing you to make a business case for a larger portion of functionlity than your current business case seeks to address. 2. ServiceNow reps are able to work with you when economies of scale are projected out. They are willing to start at a desired tier and provide pricing at applicable upgraded tiers

Very easy to use. Capture more data from the Incident and problem management. Easier to escalate and following the change management process to resole the issues.

Incentivized

• Ensuring good service support internally and externally has triggered opportunities to sustain good links with everyone and opened the door to more sales and successful business and ServiceNow has been key in all this, so the investment came back to us faster than expected.

Incentivized

• Initial adoption of BPMS was slow and required buy in from the business, which was only achieved through upper management buy in applying KPIs down the line
• Once a critical mass of business processes being automated with BPMS is reached, any processes that remain manual will stand out like a sore thumb and the business will be invested to automate those remaining processes too, so adoption of BPMS is like a slow snowball effect
• Not requiring technical resources such as developer to design and build out processes is a pipe dream and impossible to realise. You will always need experts in the automation tools you apply in your organisation, and webMethods BPMS is no exception

Incentivized