ServiceSource Customer Success vs. Totango
ServiceSource Customer Success vs. Totango
Product | Rating | Most Used By | Product Summary | Starting Price |
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ServiceSource Customer Success | N/A | The ServiceSource Customer Success platform is issued by ServiceSource International, a public San Francisco based company, dedicated to reducing churn from subscription customers. To that end it contains customer engagement health metrics and alerts to bring attention to customers in jeopardy, integration with the company's Revenue Analytics engine to refine metrics and concomitant retention efforts intelligently. As a larger, older company in the customer success arena, ServiceSource boasts… | N/A | |
Totango | N/A | Totango customer success software, now with Catalyst, helps enterprise businesses and cross-functional teams accelerate customer outcomes in productivity, retention, and expansion. Totango and Catalyst will become a unified product, following the merger in February 2024. | N/A |
ServiceSource Customer Success | Totango | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | — | Each package gives teams a 360° customer account profile, customer health scoring, customer journey program templates (SuccessBLOCS), automated workflows (SuccessPlays), email campaigns, self-paced onboarding, and customer support. | ||||||||||||||
More Pricing Information |
ServiceSource Customer Success | Totango | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Security |
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Platform & Infrastructure |
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Customer Data Extraction / Integration |
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Customer Success Management |
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CSM Reporting & Analytics |
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ServiceSource Customer Success | Totango | |
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Small Businesses | Intercom Score 8.7 out of 10 | Intercom Score 8.7 out of 10 |
Medium-sized Companies | CustomerSuccessBox Score 9.5 out of 10 | CustomerSuccessBox Score 9.5 out of 10 |
Enterprises | Cisco Webex Experience Management (discontinued) Score 8.8 out of 10 | Cisco Webex Experience Management (discontinued) Score 8.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
ServiceSource Customer Success | Totango | |
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Likelihood to Recommend | - (0 ratings) | 8.3 (261 ratings) |
Likelihood to Renew | - (0 ratings) | 7.4 (8 ratings) |
Usability | - (0 ratings) | 8.6 (95 ratings) |
Availability | - (0 ratings) | 9.9 (3 ratings) |
Performance | - (0 ratings) | 8.8 (2 ratings) |
Support Rating | - (0 ratings) | 8.1 (93 ratings) |
Online Training | - (0 ratings) | 7.0 (1 ratings) |
Implementation Rating | - (0 ratings) | 10.0 (12 ratings) |
Configurability | - (0 ratings) | 8.2 (4 ratings) |
Ease of integration | - (0 ratings) | 8.0 (8 ratings) |
Product Scalability | - (0 ratings) | 9.8 (3 ratings) |
Vendor post-sale | - (0 ratings) | 8.0 (1 ratings) |
Vendor pre-sale | - (0 ratings) | 8.0 (1 ratings) |
ServiceSource Customer Success | Totango | |
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Likelihood to Recommend | ServiceSource International No answers on this topic | Totango |
Pros | ServiceSource International No answers on this topic | Totango |
Cons | ServiceSource International No answers on this topic | Totango |
Likelihood to Renew | ServiceSource International No answers on this topic | Totango |
Usability | ServiceSource International No answers on this topic | Totango |
Reliability and Availability | ServiceSource International No answers on this topic | Totango |
Performance | ServiceSource International No answers on this topic | Totango |
Support Rating | ServiceSource International No answers on this topic | Totango |
Online Training | ServiceSource International No answers on this topic | Totango |
Implementation Rating | ServiceSource International No answers on this topic | Totango |
Alternatives Considered | ServiceSource International No answers on this topic | Totango |
Scalability | ServiceSource International No answers on this topic | Totango |
Return on Investment | ServiceSource International No answers on this topic | Totango |
ScreenShots | Totango Screenshots |