Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Snagit
Score 9.1 out of 10
N/A
Snagit is screen capture and recording software from TechSmith, that lets users capture the screen and camera, add additional context, and share images, GIFs, or videos across preferred platforms.
$62.99
one-time fee per user
Zoom Workplace
Score 8.2 out of 10
N/A
Zoom helps consolidate communications and collaboration in the boardroom, classroom, operating room, and everywhere. Zoom is an intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic. Zoom technology facilitates collaboration through solutions like Zoom Team Chat, Phone, Meetings, omnichannel cloud Contact Center, smart recordings, and Whiteboard.
$5
per month per license
Pricing
SnagitZoom Workplace
Editions & Modules
Education
$37.99
one-time fee per user
Government & Nonprofit
$53.99
one-time fee per user
Perpetual License
$62.99
one-time fee per user
Add-On Zoom Translated Captions
$5
per month per license
Add-On - Zoom Whiteboard
$24.90
per year
Pro
$149.90
per year per user
Business
$199.90
per year per user
Business Plus
$250.00
per year per user
Add-On - Conference Room Connector
$499
per year
Basic
Free
Enterprise
Custom
Add-On - Large Meetings
starting at $600
per year
Add-On - Cloud Storage
starting at $120
per year
Add-On Audio Conferencing
starting at $1200
per year
Add-On Zoom Phone Power Pack
Starting at $300
per year per user
Add-On - Zoom IQ for Sales
Contact Sales
Add-On - Quality of Service Subscription
Contact Sales
Offerings
Pricing Offerings
SnagitZoom Workplace
Free Trial
YesYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsOne-time license cost One license per user - install on 2 machines, for work and home use Compatible with Windows and MacOS Optional Maintenance renewal - first year included FREE Upgrade to the next version Phone, chat and email support Access to Snagit Certification with 20+ exclusive how-to videos Enhanced Screencast integration to share content, plus the newest starter Assets for Snagit
More Pricing Information
Community Pulse
SnagitZoom Workplace
Considered Both Products
Snagit
Chose Snagit
After a while my Snagit stopped working and uninstalling and reinstalling wasn't fixing it. I decided to switch from Snagit to Format Factory's "Screen Record" program. I like this program because it does the same thing that Snagit does, and it's also free. My coworkers use …
Chose Snagit
I've used Snipping Tool in the past while at other organizations, and it certainly does not stack up against Snagit. Perhaps this has changed since my time using the tool, but Snipping Tool did not (at the time) offer the ability to capture videos. Snagit is more versatile and …
Zoom Workplace
Chose Zoom Workplace
It beats GTM on price, picture quality and ease of use for my clients. Fuze was pretty good and similar cost, but their technical support was dreadful and closed down at weekends when I would most often need it.
Top Pros
Top Cons
Features
SnagitZoom Workplace
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
Snagit
-
Ratings
Zoom Workplace
7.2
714 Ratings
10% below category average
High quality audio00 Ratings7.7708 Ratings
High quality video00 Ratings7.7710 Ratings
Screen Sharing
Comparison of Screen Sharing features of Product A and Product B
Snagit
-
Ratings
Zoom Workplace
7.6
704 Ratings
2% below category average
Desktop sharing00 Ratings8.2703 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
Snagit
-
Ratings
Zoom Workplace
7.6
709 Ratings
4% below category average
Calendar integration00 Ratings7.6632 Ratings
Meeting initiation00 Ratings8.0691 Ratings
Record meetings / events00 Ratings7.8664 Ratings
Online Events Collaboration
Comparison of Online Events Collaboration features of Product A and Product B
Snagit
-
Ratings
Zoom Workplace
7.3
618 Ratings
5% below category average
Live chat00 Ratings7.6600 Ratings
Online Events Security
Comparison of Online Events Security features of Product A and Product B
Snagit
-
Ratings
Zoom Workplace
7.3
596 Ratings
3% below category average
User authentication00 Ratings7.0516 Ratings
Participant roles & permissions00 Ratings7.2569 Ratings
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Snagit
-
Ratings
Zoom Workplace
6.2
19 Ratings
26% below category average
Hosted PBX00 Ratings5.811 Ratings
Multi-level Interactive Voice Response (IVR)00 Ratings5.713 Ratings
Directory of employee names00 Ratings7.115 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Snagit
-
Ratings
Zoom Workplace
7.1
22 Ratings
10% below category average
Answering rules00 Ratings7.012 Ratings
Call recording00 Ratings8.319 Ratings
Call park00 Ratings6.312 Ratings
Call screening00 Ratings6.912 Ratings
Message alerts00 Ratings6.716 Ratings
Business SMS/External Messaging00 Ratings7.18 Ratings
Voicemail Transcription00 Ratings7.512 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Snagit
-
Ratings
Zoom Workplace
7.5
23 Ratings
8% below category average
Mobile app for iOS00 Ratings8.121 Ratings
Mobile app for Android00 Ratings7.016 Ratings
Unified Communications Platform and Collaboration
Comparison of Unified Communications Platform and Collaboration features of Product A and Product B
Snagit
-
Ratings
Zoom Workplace
6.4
15 Ratings
15% below category average
Centralized communications management00 Ratings6.012 Ratings
Team messaging00 Ratings6.413 Ratings
Team document sharing00 Ratings7.213 Ratings
Call and meeting analytics00 Ratings6.013 Ratings
Best Alternatives
SnagitZoom Workplace
Small Businesses
Sendspark
Sendspark
Score 10.0 out of 10
Nextiva
Nextiva
Score 9.2 out of 10
Medium-sized Companies
Loom
Loom
Score 9.2 out of 10
Nextiva
Nextiva
Score 9.2 out of 10
Enterprises
Camtasia
Camtasia
Score 8.9 out of 10
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 8.6 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
SnagitZoom Workplace
Likelihood to Recommend
7.3
(97 ratings)
7.1
(734 ratings)
Likelihood to Renew
9.4
(2 ratings)
4.0
(16 ratings)
Usability
7.5
(4 ratings)
6.7
(39 ratings)
Availability
-
(0 ratings)
10.0
(1 ratings)
Performance
-
(0 ratings)
9.0
(2 ratings)
Support Rating
9.0
(14 ratings)
4.0
(39 ratings)
Implementation Rating
10.0
(1 ratings)
9.6
(7 ratings)
Configurability
-
(0 ratings)
7.0
(1 ratings)
Contract Terms and Pricing Model
-
(0 ratings)
7.9
(13 ratings)
Ease of integration
-
(0 ratings)
10.0
(1 ratings)
Product Scalability
-
(0 ratings)
10.0
(1 ratings)
Professional Services
-
(0 ratings)
9.2
(8 ratings)
Vendor post-sale
-
(0 ratings)
10.0
(1 ratings)
Vendor pre-sale
-
(0 ratings)
10.0
(1 ratings)
User Testimonials
SnagitZoom Workplace
Likelihood to Recommend
TechSmith
Let's say you are on a webinar or online meeting and want to take several screen shots of what is on the screen and save all of them. Rather than opening Windows snipping tool (or other free products) and needing to save each one as fast as you can, SnagIt saves all of them and you can go back and delete the ones you don't want. Capture the entire screen quickly or do a region for only a portion of the screen. Very handy. SnagIt also provides easy ways to add your edits to the screen shot in a professional way. Rather than trying to "hand draw" a circle around the item you want to bring attention to, you can use professional tools for circles and rectangles to highlight a specific area for someone to see right away when looking at this screen shot
Read full review
Zoom
I think Zoom runs circles around Teams! I just wish starting meetings was easier - anyone with a link should be able to start the meeting the way you can in Teams. It would also be great to be able to see participants when you are sharing your screen.
Read full review
Pros
TechSmith
  • Being able to take screen captures quickly and with just a keystroke is a prime feature. I took several screenshots just yesterday to show folks, which saved me from taking the time to meet with [...] everyone.
  • Obviously recording and sharing video is Snagit's strength. It does this as well as any product I have used. It is not an editor but there are a lot of capture features that cover just about any situation.
  • One great feature that Snagit has is the ability to pull text from a capture. We don't use this a lot but when it is needed it is a huge time saver.
  • The settings and tools within Snagit are intuitive and easy to find.
Read full review
Zoom
  • I love how easy it is to set the focus on the presenter. It is annoying when people don't spotlight themselves as a presenter, so you get to see the whole gallery of attendees in smaller, two-inch windows.
  • I like the capability of having break-out rooms. Even though I don't use them very often, it is nice to have them available if the right situation presents itself for smaller group chats.
  • The recording quality is better than I have experienced with other products (Microsoft Teams, WebEx, etc.), and the fact that it is already an MP4, so I don't have to convert it for publishing on our intranet is huge to me.
Read full review
Cons
TechSmith
  • Image merge - I wish there was an easier way to merge two images in one.
  • Scrolling capture - even though this is one thing I love, sometimes the text gets wonky when I use this feature.
  • The shortcut - this feature feels super unnecessary. And it can be annoying when every time I move my mouse to the right of the screen it pops up.
Read full review
Zoom
  • Sharing zoom complete information is not visible on the screen, and also a bit is confusing minimizing and maximizing.
  • Every time someone enters the chat, a chat box appears on my screen, and some features are missing from this version.
  • Automatic conference connection based on a schedule isn't an option, and neither is enhanced security measures.
Read full review
Likelihood to Renew
TechSmith
I think that the tool is excellent for what it is being used for. I particuarly like the ability to capture content from the screen whilst using the scroll wheel on my mouse. It is very annoying when your try to capture something with grab and you can't scroll which leads to multiple images
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Zoom
We're sticking with Zoom for the foreseeable future--given its compelling feature set, ease of use, and advanced technology, there's just no other competition to be excited about. Plus it's a Gartner-recognized industry leader, so it's a rather easy choice.
Read full review
Usability
TechSmith
It's button centric for easy access to every feature. Everything allows undo! It works like any other standard Windows application. Everyone can be a professional without having to select every feature yourself by using the built in styles with just one click of a button in most cases. Every button is clearly labeled too.
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Zoom
Zoom is made for the non tech office. It has features that can be made to do what you need to run things on a day to day basis. Immediately we we able to get meetings going with remote employees. The ability to be able to add smartphone connected people was a big plus. Zoom met our needs at the time.
Read full review
Reliability and Availability
TechSmith
No answers on this topic
Zoom
There have been less than a handful of outages during our two years with Zoom, and whenever there was one, an email informing us of the outage went out immediately, and they had the issue resolved shortly thereafter.
Read full review
Performance
TechSmith
No answers on this topic
Zoom
Zoom has among the best performance of any video conference platform, as I've mentioned several times. Besides that, their Chat platform works great, and their back end always runs smooth. It's unfortunate that reporting can now only be done by one month at a time, but nonetheless, it only takes a second to run any kind of Zoom report, whether it's an attendee report, Poll results, a user report, a list of meetings from the past month, etc.
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Support Rating
TechSmith
I've actually never had to contact support as the tool is easy to use. One aspect is that they upgrade and send email notifications of the upgrades. They don't charge extra for upgrades and their enhancements fall in line with the way we use the tool. We haven't had to submit any upgrade requests as the tool already does what we need it to do.
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Zoom
As I've written before, Zoom makes us feel like we matter and that we're a client rather than a customer. They want us to succeed and they put in the time to make sure that we do. I feel like they're more of a business partner rather than simply a vendor or supplier. They spent a lot of time onboarding with us, giving us demos, helping us get set up, and then giving us follow-up to be sure it's going well.
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Implementation Rating
TechSmith
It's a simple next next finish install. The SnagIt Library in the user profile should probably be backed up to make sure they have access to their old screen captures. We frequently will go back to previous captures and add context bubbles etc. when software changes to show the "old" vs "new". Also, go to SnagIt's website and download the additional Stamp Sets for the user. These are terrific. I wish there was one download to get them all, but you have to download and install them one set at a time. It's worth it - especially for training how-to's.
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Zoom
If you receive any pushback from higher ups, point to any of the various positive reviews like this one. Or show Zoom's excellent Gartner report, or articles describing Zoom's partnership with Sequoia capital. It's not difficult to show how Zoom is a trustworthy industry leader with best-in-class technology.
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Alternatives Considered
TechSmith
PhotoShop is of course a very powerful image editing tool. But, the learning curve is steep and all the tools and settings aren't necessary for our needs. Snagit is a streamlined solution for capturing videos, creating gifs, and editing images. (It also supports capturing screenshots, including scrolling/panoramic ones, but we use a different tool). Snagit's ability to capture images + videos and immediately open the editor to edit those images or videos makes the entire process faster, simpler, and easier. We've raised the possibility as a team of switching to PhotoShop, but for now I prefer using Snagit for our needs.
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Zoom
Zoom cannot be beaten for ubiquity - 100% of my clients and prospective clients are already familiar with Zoom. This is the #1 reason why I use Zoom. Additionally, Zoom integrates with AcuityScheduling, saving me a lot of time in creating meetings and adding them to the calendar. Zoom is disappointing in terms of video quality, interactivity features, and privacy. In cases where I need to use the recording of webinars for digital products, I will always use Crowdcast, and in cases where privacy is essential, I will use JitsiMeet.
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Contract Terms and Pricing Model
TechSmith
No answers on this topic
Zoom
The billing and price model is really fair for so many functions that they offer, our remote work requires each of the features that Zoom offers, so accepting payment for a tool like this is the least we can do. I like that billing arrives on time and that they offer opportunities and payment times.
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Scalability
TechSmith
No answers on this topic
Zoom
Because the Basic licenses are completely free, and because it's very easy to configure and install Zoom, and because anyone can join Zoom from a link without needing an account, scaling is a Breeze. There are absolutely no roadblocks. My company keeps adding more Zoom Pro license every week since it's so in demand. We were able to convert users from several different platforms onto Zoom with no trouble at all.
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Professional Services
TechSmith
No answers on this topic
Zoom
Zoom is perfect for our business. We use it to video chat with prospective clients. The name recognition alone gives us credibility and it is very easy to screen share and send content out.
Read full review
Return on Investment
TechSmith
  • Snagit isn't a very expensive product in general so it has been a huge ROI for us
  • It saves me countless amounts of time each day
  • I'm able to share instructions much easier and allows for more time spent on other tasks
Read full review
Zoom
  • It enables me to send and receive messages from my team members during video calls, handling online presentations.
  • With the ability to quickly stop, mute, and even receive notifications when someone enters or exits the meeting room, I'm never obligated to show up while making a call.
  • It is possible to record online meetings for future reference and more effective customer service. As we dealt with a lockdown, Zoom helped our business run smoothly.
Read full review
ScreenShots