What users are saying about
40 Ratings
40 Ratings
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Score 7.7 out of 101

Likelihood to Recommend

Social Studio

Social studio is well-suited for environments where multiple social media channels are being managed by more than one individual, allowing for shared access and collaboration. There's no reason it wouldn't work equally as well for an individual user without a team needing shared access.
No photo available

Feature Rating Comparison

Listening/monitoring

Social Studio
7.5
Boolean keyword searches
Social Studio
6.2
Filtering out noise/spam
Social Studio
7.0
Sentiment analysis
Social Studio
8.3
Broad channel coverage
Social Studio
8.5

Publishing

Social Studio
7.8
Content planning and scheduling
Social Studio
9.1
Audience targeting
Social Studio
7.5
Content optimization
Social Studio
6.9
Workflow management
Social Studio
7.8

Engagement

Social Studio
7.0
Automated routing and prioritization
Social Studio
7.9
Customer interaction histories
Social Studio
8.3
Bulk actions
Social Studio
5.0

Marketing

Social Studio
5.8
Lead generation
Social Studio
5.5
Content marketing
Social Studio
5.8
Paid media management
Social Studio
5.7
Campaigns and promotions
Social Studio
6.3

Channel coverage/integration

Social Studio
7.6
Twitter
Social Studio
8.4
Facebook
Social Studio
8.8
LinkedIn
Social Studio
9.0
Google+
Social Studio
6.9
Instagram
Social Studio
6.8
Pinterest
Social Studio
6.5
YouTube
Social Studio
6.8

Reporting/analytics

Social Studio
7.1
Campaign success analytics
Social Studio
7.3
Real-time tracking
Social Studio
6.5
Competitor analysis
Social Studio
7.5

Account management

Social Studio
8.3
Role-based user permissions & privileges
Social Studio
8.7
Mobile access
Social Studio
7.9

Pros

Social Studio

  • Scheduling and Publishing - Calendar view
  • Streams of Engagement and Workflow to notify others messages
  • Tie in Radian6 to more
  • Reduced duplicate efforts of Radian6 and Buddy Media into one tool
No photo available

Cons

Social Studio

  • Usability - clunky to use
Adam Keys profile photo

Likelihood to Renew

Social Studio

Social Studio 8.5
Based on 3 answers
I spent a lot of time researching the right platform for me and our organisation (thanks to the other reviews on TrustRadius also). Having used other platforms when I found frustrations getting my everyday work done, I knew exactly what I wanted and this is why I chose Social Studio. While there have been a few hiccups, the quarterly update releases and the outstanding tech support have kept me more than happy.
Nicole Swanson profile photo

Usability

Social Studio

Social Studio 9.0
Based on 1 answer
It looks good, is easy to use and totally customisable to individual users. It does everything I need in one place. I spend many hours of everyday in this platform and I still like it!
Nicole Swanson profile photo

Support

Social Studio

Social Studio 9.0
Based on 1 answer
I am able to contact support directly via email rather than through an account manager. I get a support auto response immediately with a case number. I usually get an initial response from a support person via email within a 24 hour period and then if it's not resolved quickly I get further phone of email support until the matter resolved. I always get an email asking if I am happy with the resolution before the case is closed
Nicole Swanson profile photo

Alternatives Considered

Social Studio

Cost effective, all inclusive and reliable. Beats other scheduling and reporting platforms all day long.
Adam Keys profile photo

Return on Investment

Social Studio

  • Increased engagement
  • Increase following
  • Greater insight into competitors
  • Greater visibilty of social activity due to indept reporting
  • Sentiment analysis
Adam Keys profile photo

Pricing Details

Social Studio

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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