SolarWinds Service Desk (formerly Samanage) is a cloud-based, multi-tenant IT service desk and asset management software for IT and enterprise service management. Samanage is on a single, always new instance of software. The service desk includes a self-service portal, service catalog, knowledge base, and SLA management tool. The integrated agent-based asset management solution collects contracts and licensing data from Windows, Mac, Linux, and Unix systems.
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Pricing
SolarWinds Service Desk (SSD)
Editions & Modules
No answers on this topic
Offerings
Pricing Offerings
SolarWinds Service Desk
Free Trial
Yes
Free/Freemium Version
No
Premium Consulting/Integration Services
No
Entry-level Setup Fee
No setup fee
Additional Details
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More Pricing Information
Community Pulse
SolarWinds Service Desk (SSD)
Considered Both Products
SolarWinds Service Desk
Verified User
Manager
Chose SolarWinds Service Desk (SSD)
We used Spiceworks for approximately 9 years before moving to Samanage. While reviewing many systems available, we decided on Solarwinds Service Desk for the following primary reasons:
SSD is more simplified than N-able MSP Manager. MSP Manager does seem to handle invoices better and is more robust. The screens are more complex but it takes time to get used to them. We went with SSD because it was easy to use without training. After completing the …
BMC FootPrints lacked some of the functions we needed and were a little more cost-prohibitive. Ivanti had more of the things that SolarWinds provides but at a higher cost.
In comparison to other solutions available, SolarWinds wins when it comes to supporting customers. Also, it is easy to set up and provides a user-friendly interface for the employees. In addition to that, It provides a variety of features like incident management, reporting, …
SolarWinds Service Desk has been a good fit for what we were looking for at the time. There are some issues with the support of the system after it has gone through acquisitions, etc but that seemed to be getting better. It would say that documentation and training could be …
ServiceNow is definitely the leader in this space and I've used it at a prior company. It has a lot more integrations and modules. Samanage is good for newer or smaller shops that need something.
Solarwinds has a much better UI than Remedy. It's more modern and flows better than the older "Windows 95" view of Remedy. Spiceworks does offer a modern UI but is lacking on a lot of features that are considered basic for ITSM related tools. Spiceworks does work very well for …
Prior to Solarwinds we had been using Spiceworks that resided on a local server. They both had the basic items that I needed to have but Spiceworks was local so I would only be able to connect when I was in one of the offices or connected through my VPN. Spiceworks was not as …
As Solarwinds Service desk is completely hosted, it removes the need to commission one or more servers and database(s) which also removes quite a bit of overhead for the IT department to manage and maintain. Also, the operating system, database, and software updates are a thing …
It is more efficient than other tools. Through this tool, I have enabled my team to
better assist the end-user by focusing on the services rather than being stuck
on any technical issue. I am easily managing the queries
SSD has more features and simplicity in implementation, and working with it is very important to us. It is also very reputable in terms of company security and safety. Helpdesk software should be designed user-friendly in mind. The SolarWinds desktop is created in the cloud …
Verified User
Director
Chose SolarWinds Service Desk (SSD)
Solarwinds Service Desk is much more intuitive, user-friendly, and modern than the service desks we have used in the past. It offers additional features and is a lot easier to navigate. We selected Solarwinds Service Desk because we were looking for a change and a way to …
Samanage is much simpler to implement in a medium-sized organization of around 100 employees. Other software easily gets more complex, and would have taken too much time for an end user to learn as well as inexperienced IT gurus. Price etc also has a say, and with Samanage you …
When we transitioned to Solarwinds Service Desk, it was the only hosted service that was HIPAA compliant. Having a HIPAA-compliant solution was a requirement to allow us to support our health care clinics.
Above all, the Samanage Sales rep provided me with everything I need, which in comparison to the others made a huge difference at the end. ServiceNow is too expensive, and the sales rep quickly put me out of their target. JIRA Service Desk didn't provide clear information about …
I previously used Sales Logics but have not in quite some time. I decided to purchase and utilize SSD and find it very valuable and beneficial to my organization. It's functions and capabilities have proven to be very useful for my staff and organization. I am about to renew …
We looked at ServiceNow, SysAid and Track-It! and Samanage came out on top because it did everything well. The other three were all more proficient in some things, but they were not a complete package.
Verified User
Team Lead
Chose SolarWinds Service Desk (SSD)
We had Spiceworks and we were limited by functionality, customer service, and program updates. We selected SolarWinds Service Desk because the software had all the functions that we needed in 1 program. We had several meet and greets and demos with their sales team. The way …
We chose SolarWinds Service Desk for its user friendly platform compared to what we had. Its was easier for requestors to submit tickets, provide feedback, merge tickets, build a suitable approval process.
Our organization had a hard time going back and forth with the end …
We are using SolarWinds Service Desk because it was here and already integrated with our computer management inventory. We also have access to Footprints, which is used campus-wide, but SolarWinds Service Desk is better for us. It is easier to use and is connected to our …
SolarWinds Service Desk is the first paid tool we choose to buy. Before that we tested the OTRS ticketing system (open source version) but it was nowhere near the SSD. Service Desk has lots of features and is a robust tool and best choice for service-focused organizations.
SolarWinds pricing packages allowed an easier entry into the system, while others had either large upfront 'setup' fees. It was branded Samanage at the time, and it was able to offer the necessary features with an intuitive UI, reliable web-based hosting through AWS, a good …