What users are saying about

Sprinklr

96 Ratings

Sprinklr

96 Ratings
Score 7.7 out of 101

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Likelihood to Recommend

Sprinklr

When Sprinklr works well, I love it and swear by it. I do like it much better than other tools I've used such as Percolate. The issue, however, is if you have a customer support issue, you are screwed for an elongated time.The tool would work very well if you have one person on your team designated to management who could keep pushing support and who could assist in building customizations.

Feature Rating Comparison

Listening/monitoring

Sprinklr
7.1
Boolean keyword searches
Sprinklr
7.7
Filtering out noise/spam
Sprinklr
5.3
Sentiment analysis
Sprinklr
6.3
Broad channel coverage
Sprinklr
9.1

Publishing

Sprinklr
7.4
Content planning and scheduling
Sprinklr
8.7
Audience targeting
Sprinklr
6.2
Content optimization
Sprinklr
7.2
Workflow management
Sprinklr
7.4

Engagement

Sprinklr
8.1
Automated routing and prioritization
Sprinklr
7.5
Customer interaction histories
Sprinklr
8.9
Bulk actions
Sprinklr
8.0

Marketing

Sprinklr
6.6
Lead generation
Sprinklr
6.6
Content marketing
Sprinklr
7.4
Paid media management
Sprinklr
5.2
Campaigns and promotions
Sprinklr
7.3

Channel coverage/integration

Sprinklr
7.7
Twitter
Sprinklr
8.7
Facebook
Sprinklr
8.8
LinkedIn
Sprinklr
7.9
Google+
Sprinklr
8.3
Instagram
Sprinklr
7.1
Pinterest
Sprinklr
7.2
YouTube
Sprinklr
5.8

Reporting/analytics

Sprinklr
8.0
Campaign success analytics
Sprinklr
8.9
Real-time tracking
Sprinklr
7.8
Competitor analysis
Sprinklr
7.3

Account management

Sprinklr
7.5
Role-based user permissions & privileges
Sprinklr
8.0
Mobile access
Sprinklr
6.9

Pros

  • Great for collaboration across a large enterprise where multiple parties can contribute content.
  • Sprinklr's analytics are very robust. Practically any metric we need is obtainable within Sprinkr. The reports are beautiful and look great for presentations to leadership.
  • The social asset manager is a time saver. The SAM pulls and stores imagery, making it super easy to get to for future or repeat use.

Cons

  • Sprinklr does a great job with making improvements and listening to what their clients want. One thing I would like to see is a more responsive link shortening tool. Unlike HootSuite, links only shorten within Sprinklr after the post is shared. It would be nice to shorten the link up front to save room in areas like Twitter.
  • At the moment the UI cannot do a retweet the same way as the new style within Twitter. My hopes are that they can soon update to this capability.
  • I'd like to see better functionality and compatibility with Linkedin's API, though it seems to work just fine.

Likelihood to Renew

Sprinklr8.5
Based on 28 answers
I really do feel that Sprinklr is the most complete enterprise social media program. It covers everything you would need to do to run a strategic social media program. On top of that, the success managers are really the best. Our success manager goes above and beyond for us and has been so helpful to us with setting up some very specific repots and profiles. Paul (our CSM) has been great about keeping us up to date on the latest features and functionality as well as helping us set up innovative dashboards as need

Usability

Sprinklr8.1
Based on 6 answers
Overall, I really enjoyed Sprinklr. It is a multi-faceted platform although I used it primarily for review management. It's easy-to-use and learn, has great customer service and is a great design. My only complaint would be that if there was a blip in pulling in reviews, we'd have to go back through each review site manually and make sure nothing was unresponded to. This could be cumbersome and time-consuming. Other than that, I really enjoyed using it

Reliability and Availability

Sprinklr9.1
Based on 5 answers
Our account partners at Sprinklr are not only responsive to out needs, both domestically and internationally, but have consistently approached us with ideas on how to improve our communication and collaboration in a proactive manner.

Performance

Sprinklr8.2
Based on 4 answers
An occasional lag here and there, but to be honest I don't know if it's them or the connection

Support

Sprinklr9.0
Based on 6 answers
They are very quick to respond and address those areas they can

In-Person Training

Sprinklr7.0
Based on 2 answers
I don't recall our training in detail. I know we met in person a few times, and did some over-the-phone product walk-throughs. It may have been somewhat informal -- I don't recall having any takeaways to refer to.

Online Training

Sprinklr8.4
Based on 3 answers
Very personal attention

Implementation

Sprinklr9.0
Based on 5 answers
The implementation personnel at Sprinklr are top-notch. They will work with you to make sure they setup Sprinklr in a way that best aligns with your structural needs

Alternatives Considered

We looked at a dozen and the shortlist ended with Spredfast and Sprinklr. Chose Sprinklr because they were more Enterprise ready at the time. We continue to review other SMMS's, but have seen no reason to leave Sprinklr.

Scalability

Sprinklr8.2
Based on 1 answer
Always start simple with Sprinklr, e.g. one client. You can easily grow over time adding products/units/regions, etc

Return on Investment

  • Reputation Management
  • Brand Awareness

Screenshots

Pricing Details

Sprinklr

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Additional Pricing Details
Pricing is configurable based on enterprise needs.