What users are saying about

Sprinklr

Top Rated
99 Ratings

Sprinklr

Top Rated
99 Ratings
Score 7.7 out of 101

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Likelihood to Recommend

Sprinklr

When Sprinklr works well, I love it and swear by it. I do like it much better than other tools I've used such as Percolate. The issue, however, is if you have a customer support issue, you are screwed for an elongated time.The tool would work very well if you have one person on your team designated to management who could keep pushing support and who could assist in building customizations.

Feature Rating Comparison

Listening/monitoring

Sprinklr
7.2
Boolean keyword searches
Sprinklr
8.0
Filtering out noise/spam
Sprinklr
5.7
Sentiment analysis
Sprinklr
6.2
Broad channel coverage
Sprinklr
9.0

Publishing

Sprinklr
7.5
Content planning and scheduling
Sprinklr
8.8
Audience targeting
Sprinklr
6.4
Content optimization
Sprinklr
7.4
Workflow management
Sprinklr
7.2

Engagement

Sprinklr
8.0
Automated routing and prioritization
Sprinklr
7.4
Customer interaction histories
Sprinklr
8.6
Bulk actions
Sprinklr
8.2

Marketing

Sprinklr
6.9
Lead generation
Sprinklr
6.5
Content marketing
Sprinklr
7.9
Paid media management
Sprinklr
6.1
Campaigns and promotions
Sprinklr
7.4

Channel coverage/integration

Sprinklr
7.8
Twitter
Sprinklr
8.9
Facebook
Sprinklr
8.5
LinkedIn
Sprinklr
8.4
Google+
Sprinklr
8.7
Instagram
Sprinklr
7.5
Pinterest
Sprinklr
6.6
YouTube
Sprinklr
5.7

Reporting/analytics

Sprinklr
8.2
Campaign success analytics
Sprinklr
8.9
Real-time tracking
Sprinklr
8.0
Competitor analysis
Sprinklr
7.8

Account management

Sprinklr
7.3
Role-based user permissions & privileges
Sprinklr
8.1
Mobile access
Sprinklr
6.5

Pros

  • The support and service from the Sprinklr rep is very good. Our rep is always a phone call or email away and keeps us updated on new platform changes or add-ons that would make our job easier.
  • The Reporting section has a lot of in-depth information that would help any content publisher find out what types of content is performing best for them. It has high level modules that would be easy bits of info to give to a manager or someone in C-level, but there is also a wealth of detailed info for teams to analyze.

Cons

  • Sprinklr does a great job with making improvements and listening to what their clients want. One thing I would like to see is a more responsive link shortening tool. Unlike HootSuite, links only shorten within Sprinklr after the post is shared. It would be nice to shorten the link up front to save room in areas like Twitter.
  • At the moment the UI cannot do a retweet the same way as the new style within Twitter. My hopes are that they can soon update to this capability.
  • I'd like to see better functionality and compatibility with Linkedin's API, though it seems to work just fine.

Likelihood to Renew

Sprinklr8.5
Based on 28 answers
Sprinklr has proven to be a great partner for us, beyond the immediate use of their platform and its functionality. They also have global capabilities and service, which is a critical factor for our business.

Usability

Sprinklr8.0
Based on 6 answers
Great usability. No need to collect data from 3-5 websites for reports. One stop and you can collect all pertinent information for clients and customers.

Reliability and Availability

Sprinklr9.1
Based on 5 answers
It was never not available, seriously I can't remember one time it was "down".

Performance

Sprinklr8.2
Based on 4 answers
An occasional lag here and there, but to be honest I don't know if it's them or the connection

Support

Sprinklr9.0
Based on 6 answers
They are very quick to respond and address those areas they can

In-Person Training

Sprinklr7.0
Based on 2 answers
I don't recall our training in detail. I know we met in person a few times, and did some over-the-phone product walk-throughs. It may have been somewhat informal -- I don't recall having any takeaways to refer to.

Online Training

Sprinklr8.4
Based on 3 answers
Very personal attention

Implementation

Sprinklr9.0
Based on 5 answers
The implementation personnel at Sprinklr are top-notch. They will work with you to make sure they setup Sprinklr in a way that best aligns with your structural needs

Alternatives Considered

Prior to Sprinklr, we used a combination of of HootSuite and Radian 6. We eventually grew tired of using multiple platforms to achieve our goals. When we found Sprinklr we thought our prayers had been answered for an all-in-one tool. Sprinklr is on the forefront of social media management and listening/analytics because they are the only one currently offering such a robust platform designed to simplify things for a social enterprise.

Scalability

Sprinklr8.2
Based on 1 answer
Always start simple with Sprinklr, e.g. one client. You can easily grow over time adding products/units/regions, etc

Return on Investment

  • Sprinklr saves time.
  • Sprinklr provides in depth analytics that are vital for proving ROI in areas such as customer service, engagement, growth, and marketing/conversion.
  • Sprinklr's workflow makes it simple for social and customer service teams to work seamlessly in the UI to manage customer inquiries and complaints and is able to track response times and volume.

Screenshots

Pricing Details

Sprinklr

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Additional Pricing Details
Pricing is configurable based on enterprise needs.