What users are saying about
Top Rated
105 Ratings
Top Rated
105 Ratings
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Score 7.7 out of 101

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Likelihood to Recommend

Sprinklr

When Sprinklr works well, I love it and swear by it. I do like it much better than other tools I've used such as Percolate. The issue, however, is if you have a customer support issue, you are screwed for an elongated time.The tool would work very well if you have one person on your team designated to management who could keep pushing support and who could assist in building customizations.
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Feature Rating Comparison

Listening/monitoring

Sprinklr
7.4
Boolean keyword searches
Sprinklr
8.0
Filtering out noise/spam
Sprinklr
6.6
Sentiment analysis
Sprinklr
6.3
Broad channel coverage
Sprinklr
8.6

Publishing

Sprinklr
7.5
Content planning and scheduling
Sprinklr
8.7
Audience targeting
Sprinklr
6.7
Content optimization
Sprinklr
7.5
Workflow management
Sprinklr
7.2

Engagement

Sprinklr
8.1
Automated routing and prioritization
Sprinklr
7.5
Customer interaction histories
Sprinklr
8.2
Bulk actions
Sprinklr
8.5

Marketing

Sprinklr
7.0
Lead generation
Sprinklr
7.0
Content marketing
Sprinklr
8.1
Paid media management
Sprinklr
6.2
Campaigns and promotions
Sprinklr
6.8

Channel coverage/integration

Sprinklr
8.1
Twitter
Sprinklr
9.4
Facebook
Sprinklr
8.7
LinkedIn
Sprinklr
8.6
Google+
Sprinklr
8.6
Instagram
Sprinklr
8.1
Pinterest
Sprinklr
6.8
YouTube
Sprinklr
6.6

Reporting/analytics

Sprinklr
8.5
Campaign success analytics
Sprinklr
9.1
Real-time tracking
Sprinklr
8.2
Competitor analysis
Sprinklr
8.0

Account management

Sprinklr
7.1
Role-based user permissions & privileges
Sprinklr
8.1
Mobile access
Sprinklr
6.2

Pros

  • The support and service from the Sprinklr rep is very good. Our rep is always a phone call or email away and keeps us updated on new platform changes or add-ons that would make our job easier.
  • The Reporting section has a lot of in-depth information that would help any content publisher find out what types of content is performing best for them. It has high level modules that would be easy bits of info to give to a manager or someone in C-level, but there is also a wealth of detailed info for teams to analyze.
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Cons

  • The entire platform is very busy and can get confusing because there is no easily seen path to follow within the sections. From my experience working on multiple types of content publishing and moderation tools, most of them are relatively easy to use without anyone giving you a tutorial. I've been given a tutorial and still would probably benefit from having another.
  • There are a lot of features that would be nice to have but are not available with our contract because they are an add-on part of the tool. For how much the tool costs per year, it is disappointing to not have these included in the plan.
  • The "help" section of the Sprinklr website is very lacking. When we do have a question or problem, we try to find the answer ourselves before sending an email to our rep, who as I mentioned as a positive is very responsive, but we don't want to bother each time a question comes up.
No photo available

Likelihood to Renew

Sprinklr8.5
Based on 28 answers
Unless we find something better, we expect Sprinklr to constantly improve in something that is already great.
Jonathan Hatch profile photo

Usability

Sprinklr8.0
Based on 6 answers
Overall, I really enjoyed Sprinklr. It is a multi-faceted platform although I used it primarily for review management. It's easy-to-use and learn, has great customer service and is a great design. My only complaint would be that if there was a blip in pulling in reviews, we'd have to go back through each review site manually and make sure nothing was unresponded to. This could be cumbersome and time-consuming. Other than that, I really enjoyed using it
Meg Ruggieri profile photo

Reliability and Availability

Sprinklr9.1
Based on 5 answers
Our account partners at Sprinklr are not only responsive to out needs, both domestically and internationally, but have consistently approached us with ideas on how to improve our communication and collaboration in a proactive manner.
Paul Matson profile photo

Performance

Sprinklr8.2
Based on 4 answers
An occasional lag here and there, but to be honest I don't know if it's them or the connection
Sonja Broze profile photo

Support

Sprinklr9.0
Based on 6 answers
They are very quick to respond and address those areas they can
No photo available

In-Person Training

Sprinklr7.0
Based on 2 answers
I don't recall our training in detail. I know we met in person a few times, and did some over-the-phone product walk-throughs. It may have been somewhat informal -- I don't recall having any takeaways to refer to.
No photo available

Online Training

Sprinklr8.4
Based on 3 answers
Very personal attention
No photo available

Implementation

Sprinklr9.0
Based on 5 answers
The implementation personnel at Sprinklr are top-notch. They will work with you to make sure they setup Sprinklr in a way that best aligns with your structural needs
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Alternatives Considered

Prior to Sprinklr, we used a combination of of HootSuite and Radian 6. We eventually grew tired of using multiple platforms to achieve our goals. When we found Sprinklr we thought our prayers had been answered for an all-in-one tool. Sprinklr is on the forefront of social media management and listening/analytics because they are the only one currently offering such a robust platform designed to simplify things for a social enterprise.
Jonathan Hatch profile photo

Scalability

Sprinklr8.2
Based on 1 answer
Always start simple with Sprinklr, e.g. one client. You can easily grow over time adding products/units/regions, etc
Sonja Broze profile photo

Return on Investment

  • Sprinklr saves time.
  • Sprinklr provides in depth analytics that are vital for proving ROI in areas such as customer service, engagement, growth, and marketing/conversion.
  • Sprinklr's workflow makes it simple for social and customer service teams to work seamlessly in the UI to manage customer inquiries and complaints and is able to track response times and volume.
Jonathan Hatch profile photo

Screenshots

Pricing Details

Sprinklr

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Additional Pricing Details
Pricing is configurable based on enterprise needs.

Sprinklr More Information