What users are saying about

Sprinklr

Top Rated
101 Ratings

Sprinklr

Top Rated
101 Ratings
Score 7.8 out of 101

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Likelihood to Recommend

Sprinklr

When Sprinklr works well, I love it and swear by it. I do like it much better than other tools I've used such as Percolate. The issue, however, is if you have a customer support issue, you are screwed for an elongated time.The tool would work very well if you have one person on your team designated to management who could keep pushing support and who could assist in building customizations.
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Feature Rating Comparison

Listening/monitoring

Sprinklr
7.3
Boolean keyword searches
Sprinklr
7.9
Filtering out noise/spam
Sprinklr
6.0
Sentiment analysis
Sprinklr
6.3
Broad channel coverage
Sprinklr
8.9

Publishing

Sprinklr
7.5
Content planning and scheduling
Sprinklr
8.8
Audience targeting
Sprinklr
6.6
Content optimization
Sprinklr
7.5
Workflow management
Sprinklr
7.2

Engagement

Sprinklr
8.1
Automated routing and prioritization
Sprinklr
7.6
Customer interaction histories
Sprinklr
8.6
Bulk actions
Sprinklr
8.2

Marketing

Sprinklr
7.0
Lead generation
Sprinklr
6.5
Content marketing
Sprinklr
7.8
Paid media management
Sprinklr
6.4
Campaigns and promotions
Sprinklr
7.3

Channel coverage/integration

Sprinklr
7.8
Twitter
Sprinklr
9.1
Facebook
Sprinklr
8.4
LinkedIn
Sprinklr
8.4
Google+
Sprinklr
8.6
Instagram
Sprinklr
7.6
Pinterest
Sprinklr
6.6
YouTube
Sprinklr
5.8

Reporting/analytics

Sprinklr
8.3
Campaign success analytics
Sprinklr
8.9
Real-time tracking
Sprinklr
8.0
Competitor analysis
Sprinklr
7.9

Account management

Sprinklr
7.4
Role-based user permissions & privileges
Sprinklr
8.2
Mobile access
Sprinklr
6.6

Pros

  • Asset planning and content management that allows for optimizing, tagging, and scheduling of compliant posts to multiple social networks.
  • Centralized reporting and metrics of social network data.
  • Online community listening and engagement.
  • Real-time communications.
  • Brand monitoring and reputation management.
  • Automation functions that allow businesses to efficiently route operations and minimize manual tasks.
  • Mobile app allows you and your team to manage your company's online presence 24/7 from anywhere.
Rebecca Ruck profile photo

Cons

  • I would like to see more affordable Sprinklr online training available, especially for utilizing new features. I am planning to invest in a 4 day certification workshop in London this summer, but I estimate it will cost me $5k+.
  • There is the very rare, but occasional "bug". This is most likely due frequent updates. I find that "refreshing" my screen often solves any issue.
Rebecca Ruck profile photo

Likelihood to Renew

Sprinklr8.5
Based on 28 answers
Sprinklr has proven to be a great partner for us, beyond the immediate use of their platform and its functionality. They also have global capabilities and service, which is a critical factor for our business.
Paul Matson profile photo

Usability

Sprinklr8.0
Based on 6 answers
Great usability. No need to collect data from 3-5 websites for reports. One stop and you can collect all pertinent information for clients and customers.
Sean McNamara profile photo

Reliability and Availability

Sprinklr9.1
Based on 5 answers
I don't recall any downtime, though bugs in its ability to collect data or present data were somewhat common.
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Performance

Sprinklr8.2
Based on 4 answers
Monitoring capabilities were real time, which is essential.
No photo available

Support

Sprinklr9.0
Based on 6 answers
They are very quick to respond and address those areas they can
No photo available

In-Person Training

Sprinklr7.0
Based on 2 answers
I don't recall our training in detail. I know we met in person a few times, and did some over-the-phone product walk-throughs. It may have been somewhat informal -- I don't recall having any takeaways to refer to.
No photo available

Online Training

Sprinklr8.4
Based on 3 answers
Very personal attention
No photo available

Implementation

Sprinklr9.0
Based on 5 answers
The implementation personnel at Sprinklr are top-notch. They will work with you to make sure they setup Sprinklr in a way that best aligns with your structural needs
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Alternatives Considered

I have not found another product that is as vigorous to a brand's communication with consumers. It is imperative that brands meet customers where 'they' are, and communicate with them like people, not data. I will continue to use and recommend Sprinklr for it's holistic approach to entire consumer journey
Rebecca Ruck profile photo

Scalability

Sprinklr8.2
Based on 1 answer
Always start simple with Sprinklr, e.g. one client. You can easily grow over time adding products/units/regions, etc
Sonja Broze profile photo

Return on Investment

  • Reports can be customized and exported easily in many different formats. I especially like the PowerPoint version of reports. It quickly and professionally creates a custom slideshow to show the metrics of the platforms and time periods you choose. This is a great way to keep your company's C-level executives informed on your team's progress and investing in your efforts. This is especially true for executives that do not personally use or understand the value of social media.
  • Brand reputation management is always a great investment. The dashboard alerts you in real-time when your brand or product is mentioned across any of the platforms and offers a quick and efficient way to respond. The Sprinklr customer experience cloud can be implemented across your entire organization, including CRM and email systems.
  • If you're not growing you're dying. That alone helps me with the ROI of using Sprinklr for my client's business objectives.
Rebecca Ruck profile photo

Screenshots

Pricing Details

Sprinklr

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Additional Pricing Details
Pricing is configurable based on enterprise needs.

Sprinklr More Information