Sprinklr Modern Sales & Engagement

• All basic functions are very user friendly. Onboarding time is minimal. If I give access to someone (even if they are not social savvy), I am confident they will still be able to use the platform.
• The ability to build custom dashboards is a huge time saver. For instance, you can create a dashboard to look at all your social media inboxes (Facebook, Twitter, Instagram...) all on one screen.
• The audience profile function is interesting - it allows you to capture unified consumer data, interests, interactions across all your social channels. This is a useful feature for us when looking for influencers or super fans.

Read full review

• Horrible customer support. Support teams are uneducated, do not look into cases before calls and frequently close open cases before they are resolved.
• Difficult to set up. Because this platform is so detailed, they are many intricacies. It takes a long time to make it useful. One mistake could give you incorrect data or really mess up the system.
• Complicated when used in varying organizations within a company as changes affect everyone.

Read full review

• Sprinklr has made it easier and simpler for my team to submit content to our clients for approval, but the complications come in afterward because of the way the tool is set up in "streams" that only shows for certain users and navigating within the tool can be difficult.
• We do not use Sprinklr's services for customer service or moderation but another tool so this is sort of a wasted expense in that realm.

Read full review