What users are saying about
154 Ratings
154 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.5 out of 100
Based on 154 reviews and ratings
Feature Set Ratings
Listening/monitoring

7.9
Sprinklr Social Engagement & Sales
79%
Boolean keyword searches

7.7
77%
42 Ratings
Filtering out noise/spam

7.7
77%
45 Ratings
Sentiment analysis

7.0
70%
46 Ratings
Broad channel coverage

9.1
91%
45 Ratings
Publishing

7.9
Sprinklr Social Engagement & Sales
79%
Content planning and scheduling

8.0
80%
47 Ratings
Audience targeting

7.5
75%
42 Ratings
Content optimization

7.9
79%
40 Ratings
Workflow management

8.4
84%
44 Ratings
Engagement

8.2
Sprinklr Social Engagement & Sales
82%
Automated routing and prioritization

8.5
85%
42 Ratings
Customer interaction histories

7.8
78%
47 Ratings
Bulk actions

8.3
83%
44 Ratings
Marketing

8.7
Sprinklr Social Engagement & Sales
87%
Lead generation

8.1
81%
29 Ratings
Content marketing

9.0
90%
35 Ratings
Paid media management

8.9
89%
30 Ratings
Campaigns and promotions

8.9
89%
36 Ratings
Channel coverage/integration

9.2
Sprinklr Social Engagement & Sales
92%

8.9
89%
50 Ratings

9.1
91%
50 Ratings

9.4
94%
37 Ratings
Google+

9.2
92%
25 Ratings

9.1
91%
49 Ratings

9.5
95%
26 Ratings
YouTube

9.2
92%
35 Ratings
Reporting/analytics

8.3
Sprinklr Social Engagement & Sales
83%
Campaign success analytics

8.7
87%
48 Ratings
Real-time tracking

8.2
82%
50 Ratings
Competitor analysis

8.0
80%
34 Ratings
Account management

8.3
Sprinklr Social Engagement & Sales
83%
Role-based user permissions & privileges

8.4
84%
48 Ratings
Mobile access

8.2
82%
42 Ratings
Attribute Ratings
Likelihood to Recommend

8.6
Sprinklr Social Engagement & Sales
86%
77 Ratings
Likelihood to Renew

8.5
Sprinklr Social Engagement & Sales
85%
28 Ratings
Usability

8.0
Sprinklr Social Engagement & Sales
80%
6 Ratings
Availability

9.1
Sprinklr Social Engagement & Sales
91%
10 Ratings
Performance

8.2
Sprinklr Social Engagement & Sales
82%
8 Ratings
Support Rating

8.9
Sprinklr Social Engagement & Sales
89%
51 Ratings
In-Person Training

7.0
Sprinklr Social Engagement & Sales
70%
2 Ratings
Online Training

8.4
Sprinklr Social Engagement & Sales
84%
3 Ratings
Implementation Rating

9.0
Sprinklr Social Engagement & Sales
90%
10 Ratings
Product Scalability

8.2
Sprinklr Social Engagement & Sales
82%
1 Rating
Likelihood to Recommend
Sprinklr Social Engagement & Sales
In my perspective, I would say Sprinklr Modern Sales &
Engagement is best suited for teams and organizations who are more involved in
automating social media activities, getting a great analytical report on
activity engagement, and generating lists and bolds that helps determine the
trends and events, etc. One of the best tools that one could use for clients
with every information they would need.
Engagement is best suited for teams and organizations who are more involved in
automating social media activities, getting a great analytical report on
activity engagement, and generating lists and bolds that helps determine the
trends and events, etc. One of the best tools that one could use for clients
with every information they would need.
Senior Web Designer
PastelArrayInformation Technology & Services, 10,001+ employees
Pros
Sprinklr Social Engagement & Sales
- Customization - Through Sprinklr's rules and robust custom field creation, you really can create a lot of customization for every facet of your business.
- Listening - Their Listening Engine and Explorer are fantastic ways to proactively find engagement-friendly conversations, in addition competitively research your brand.
- Care - Using their case formatting, messages and customer contacts can be routed and assigned easily to available reps, and their bot builder can help to automate your contacts without sacrificing a personal touch.

Verified User
Manager in Social Media
Consumer Services Company, 10,001+ employeesCons
Sprinklr Social Engagement & Sales
- Overall, Sprinklr rewards users to do a lot of digging on their own to get to the more in-depth functionalities. For instance, the asset manager feature leads you to a dashboard with all the content you ever published but doesn't tell you what to do next or how to organize it
- Sprinklr offers basic social listening features, but it is much more limited than other pure social listening players like Crimson Hexagon or Brandwatch. It is perfectly usable for a quick search but I wouldn't recommend it as your sole social listening platform
Director, Global Brand PR Content & Multimedia
InterContinental Hotels Group (IHG®)Hospitality, 10,001+ employees
Pricing Details
Sprinklr Social Engagement & Sales
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Likelihood to Renew
Sprinklr Social Engagement & Sales
Sprinklr Social Engagement & Sales 8.5
Based on 28 answers
I really do feel that Sprinklr is the most complete enterprise social media program. It covers everything you would need to do to run a strategic social media program. On top of that, the success managers are really the best. Our success manager goes above and beyond for us and has been so helpful to us with setting up some very specific repots and profiles. Paul (our CSM) has been great about keeping us up to date on the latest features and functionality as well as helping us set up innovative dashboards as need
Social Media Marketing and Community Manager
Auction.comReal Estate, 501-1000 employees
Usability
Sprinklr Social Engagement & Sales
Sprinklr Social Engagement & Sales 8.0
Based on 6 answers
Overall, I really enjoyed Sprinklr. It is a multi-faceted platform although I used it primarily for review management. It's easy-to-use and learn, has great customer service and is a great design. My only complaint would be that if there was a blip in pulling in reviews, we'd have to go back through each review site manually and make sure nothing was unresponded to. This could be cumbersome and time-consuming. Other than that, I really enjoyed using it
Digital Content Strategist
GrowthWeaverMarketing and Advertising, 11-50 employees
Reliability and Availability
Sprinklr Social Engagement & Sales
Sprinklr Social Engagement & Sales 9.1
Based on 10 answers
Our account partners at Sprinklr are not only responsive to out needs, both domestically and internationally, but have consistently approached us with ideas on how to improve our communication and collaboration in a proactive manner.
Head of Content & Social Media
GrouponMarketing and Advertising, 10,001+ employees
Performance
Sprinklr Social Engagement & Sales
Sprinklr Social Engagement & Sales 8.2
Based on 8 answers
Perfornace is not aan issue. The issues/bugs with this software are few and far between. And when one pops up the 24/7 support team is helpful, quick and informative.

Verified User
Manager in Marketing
Airlines/Aviation Company, 5001-10,000 employeesSupport Rating
Sprinklr Social Engagement & Sales
Sprinklr Social Engagement & Sales 8.9
Based on 51 answers
Support is amazing. We have had to reach out [to] them only a few times in the past few years. Each time, they were back in touch with us within the hour or two, no matter the time. We've always had our issues addressed quickly and promptly corrected. They are a great team to work with.

Verified User
Employee in Social Media
Computer Networking Company, 1001-5000 employeesIn-Person Training
Sprinklr Social Engagement & Sales
Sprinklr Social Engagement & Sales 7.0
Based on 2 answers
I don't recall our training in detail. I know we met in person a few times, and did some over-the-phone product walk-throughs. It may have been somewhat informal -- I don't recall having any takeaways to refer to.

Verified User
Consultant in Marketing
Management Consulting Company, 201-500 employeesOnline Training
Sprinklr Social Engagement & Sales
Sprinklr Social Engagement & Sales 8.4
Based on 3 answers
Through multiple webinars, easily accessible training documents, and ad-hoc sessions with my account manager I am never left in the dark when I have a question.

Verified User
Manager in Marketing
Airlines/Aviation Company, 5001-10,000 employeesImplementation Rating
Sprinklr Social Engagement & Sales
Sprinklr Social Engagement & Sales 9.0
Based on 10 answers
The implementation personnel at Sprinklr are top-notch. They will work with you to make sure they setup Sprinklr in a way that best aligns with your structural needs

Verified User
Analyst in Social Media
Retail Company, 10,001+ employeesAlternatives Considered
Sprinklr Social Engagement & Sales
As much as I get frustrated with Sprinklr, Sprinklr is a much cleaner platform than others I have used and I do obtain good data from the reports due to my custom filters, allowing me to pass along education onto product teams in regards to their specific lines.

Verified User
Manager in Social Media
Consumer Electronics Company, 10,001+ employeesScalability
Sprinklr Social Engagement & Sales
Sprinklr Social Engagement & Sales 8.2
Based on 1 answer
Always start simple with Sprinklr, e.g. one client. You can easily grow over time adding products/units/regions, etc
Head of Social Media Infrastructure
PayPalFinancial Services, 10,001+ employees
Return on Investment
Sprinklr Social Engagement & Sales
- Reports can be customized and exported easily in many different formats. I especially like the PowerPoint version of reports. It quickly and professionally creates a custom slideshow to show the metrics of the platforms and time periods you choose. This is a great way to keep your company's C-level executives informed on your team's progress and investing in your efforts. This is especially true for executives that do not personally use or understand the value of social media.
- Brand reputation management is always a great investment. The dashboard alerts you in real-time when your brand or product is mentioned across any of the platforms and offers a quick and efficient way to respond. The Sprinklr customer experience cloud can be implemented across your entire organization, including CRM and email systems.
- If you're not growing you're dying. That alone helps me with the ROI of using Sprinklr for my client's business objectives.
CEO
MobloggyRetail, 1-10 employees