What users are saying about
154 Ratings
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Score 8.5 out of 100

Feature Set Ratings

Listening/monitoring

7.9

Sprinklr Social Engagement & Sales

79%

Boolean keyword searches

7.7
77%
42 Ratings

Filtering out noise/spam

7.7
77%
45 Ratings

Sentiment analysis

7.0
70%
46 Ratings

Broad channel coverage

9.1
91%
45 Ratings

Publishing

7.9

Sprinklr Social Engagement & Sales

79%

Content planning and scheduling

8.0
80%
47 Ratings

Audience targeting

7.5
75%
42 Ratings

Content optimization

7.9
79%
40 Ratings

Workflow management

8.4
84%
44 Ratings

Engagement

8.2

Sprinklr Social Engagement & Sales

82%

Automated routing and prioritization

8.5
85%
42 Ratings

Customer interaction histories

7.8
78%
47 Ratings

Bulk actions

8.3
83%
44 Ratings

Marketing

8.7

Sprinklr Social Engagement & Sales

87%

Lead generation

8.1
81%
29 Ratings

Content marketing

9.0
90%
35 Ratings

Paid media management

8.9
89%
30 Ratings

Campaigns and promotions

8.9
89%
36 Ratings

Channel coverage/integration

9.2

Sprinklr Social Engagement & Sales

92%

Twitter

8.9
89%
50 Ratings

Facebook

9.1
91%
50 Ratings

LinkedIn

9.4
94%
37 Ratings

Google+

9.2
92%
25 Ratings

Instagram

9.1
91%
49 Ratings

Pinterest

9.5
95%
26 Ratings

YouTube

9.2
92%
35 Ratings

Reporting/analytics

8.3

Sprinklr Social Engagement & Sales

83%

Campaign success analytics

8.7
87%
48 Ratings

Real-time tracking

8.2
82%
50 Ratings

Competitor analysis

8.0
80%
34 Ratings

Account management

8.3

Sprinklr Social Engagement & Sales

83%

Role-based user permissions & privileges

8.4
84%
48 Ratings

Mobile access

8.2
82%
42 Ratings

Attribute Ratings

Likelihood to Recommend

8.6

Sprinklr Social Engagement & Sales

86%
77 Ratings

Likelihood to Renew

8.5

Sprinklr Social Engagement & Sales

85%
28 Ratings

Usability

8.0

Sprinklr Social Engagement & Sales

80%
6 Ratings

Availability

9.1

Sprinklr Social Engagement & Sales

91%
10 Ratings

Performance

8.2

Sprinklr Social Engagement & Sales

82%
8 Ratings

Support Rating

8.9

Sprinklr Social Engagement & Sales

89%
51 Ratings

In-Person Training

7.0

Sprinklr Social Engagement & Sales

70%
2 Ratings

Online Training

8.4

Sprinklr Social Engagement & Sales

84%
3 Ratings

Implementation Rating

9.0

Sprinklr Social Engagement & Sales

90%
10 Ratings

Product Scalability

8.2

Sprinklr Social Engagement & Sales

82%
1 Rating

Likelihood to Recommend

Sprinklr Social Engagement & Sales

In my perspective, I would say Sprinklr Modern Sales &
Engagement is best suited for teams and organizations who are more involved in
automating social media activities, getting a great analytical report on
activity engagement, and generating lists and bolds that helps determine the
trends and events, etc. One of the best tools that one could use for clients
with every information they would need.
Tahseen Fatima | TrustRadius Reviewer

Pros

Sprinklr Social Engagement & Sales

  • Customization - Through Sprinklr's rules and robust custom field creation, you really can create a lot of customization for every facet of your business.
  • Listening - Their Listening Engine and Explorer are fantastic ways to proactively find engagement-friendly conversations, in addition competitively research your brand.
  • Care - Using their case formatting, messages and customer contacts can be routed and assigned easily to available reps, and their bot builder can help to automate your contacts without sacrificing a personal touch.
Anonymous | TrustRadius Reviewer

Cons

Sprinklr Social Engagement & Sales

  • Overall, Sprinklr rewards users to do a lot of digging on their own to get to the more in-depth functionalities. For instance, the asset manager feature leads you to a dashboard with all the content you ever published but doesn't tell you what to do next or how to organize it
  • Sprinklr offers basic social listening features, but it is much more limited than other pure social listening players like Crimson Hexagon or Brandwatch. It is perfectly usable for a quick search but I wouldn't recommend it as your sole social listening platform
Romain Vezirian | TrustRadius Reviewer

Pricing Details

Sprinklr Social Engagement & Sales

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Likelihood to Renew

Sprinklr Social Engagement & Sales

Sprinklr Social Engagement & Sales 8.5
Based on 28 answers
I really do feel that Sprinklr is the most complete enterprise social media program. It covers everything you would need to do to run a strategic social media program. On top of that, the success managers are really the best. Our success manager goes above and beyond for us and has been so helpful to us with setting up some very specific repots and profiles. Paul (our CSM) has been great about keeping us up to date on the latest features and functionality as well as helping us set up innovative dashboards as need
Kira Swain | TrustRadius Reviewer

Usability

Sprinklr Social Engagement & Sales

Sprinklr Social Engagement & Sales 8.0
Based on 6 answers
Overall, I really enjoyed Sprinklr. It is a multi-faceted platform although I used it primarily for review management. It's easy-to-use and learn, has great customer service and is a great design. My only complaint would be that if there was a blip in pulling in reviews, we'd have to go back through each review site manually and make sure nothing was unresponded to. This could be cumbersome and time-consuming. Other than that, I really enjoyed using it
Meg Ruggieri | TrustRadius Reviewer

Reliability and Availability

Sprinklr Social Engagement & Sales

Sprinklr Social Engagement & Sales 9.1
Based on 10 answers
Our account partners at Sprinklr are not only responsive to out needs, both domestically and internationally, but have consistently approached us with ideas on how to improve our communication and collaboration in a proactive manner.
Paul Matson | TrustRadius Reviewer

Performance

Sprinklr Social Engagement & Sales

Sprinklr Social Engagement & Sales 8.2
Based on 8 answers
Perfornace is not aan issue. The issues/bugs with this software are few and far between. And when one pops up the 24/7 support team is helpful, quick and informative.
Anonymous | TrustRadius Reviewer

Support Rating

Sprinklr Social Engagement & Sales

Sprinklr Social Engagement & Sales 8.9
Based on 51 answers
Support is amazing. We have had to reach out [to] them only a few times in the past few years. Each time, they were back in touch with us within the hour or two, no matter the time. We've always had our issues addressed quickly and promptly corrected. They are a great team to work with.
Anonymous | TrustRadius Reviewer

In-Person Training

Sprinklr Social Engagement & Sales

Sprinklr Social Engagement & Sales 7.0
Based on 2 answers
I don't recall our training in detail. I know we met in person a few times, and did some over-the-phone product walk-throughs. It may have been somewhat informal -- I don't recall having any takeaways to refer to.
Anonymous | TrustRadius Reviewer

Online Training

Sprinklr Social Engagement & Sales

Sprinklr Social Engagement & Sales 8.4
Based on 3 answers
Through multiple webinars, easily accessible training documents, and ad-hoc sessions with my account manager I am never left in the dark when I have a question.
Anonymous | TrustRadius Reviewer

Implementation Rating

Sprinklr Social Engagement & Sales

Sprinklr Social Engagement & Sales 9.0
Based on 10 answers
The implementation personnel at Sprinklr are top-notch. They will work with you to make sure they setup Sprinklr in a way that best aligns with your structural needs
Anonymous | TrustRadius Reviewer

Alternatives Considered

Sprinklr Social Engagement & Sales

As much as I get frustrated with Sprinklr, Sprinklr is a much cleaner platform than others I have used and I do obtain good data from the reports due to my custom filters, allowing me to pass along education onto product teams in regards to their specific lines.
Anonymous | TrustRadius Reviewer

Scalability

Sprinklr Social Engagement & Sales

Sprinklr Social Engagement & Sales 8.2
Based on 1 answer
Always start simple with Sprinklr, e.g. one client. You can easily grow over time adding products/units/regions, etc
Sonja Broze | TrustRadius Reviewer

Return on Investment

Sprinklr Social Engagement & Sales

  • Reports can be customized and exported easily in many different formats. I especially like the PowerPoint version of reports. It quickly and professionally creates a custom slideshow to show the metrics of the platforms and time periods you choose. This is a great way to keep your company's C-level executives informed on your team's progress and investing in your efforts. This is especially true for executives that do not personally use or understand the value of social media.
  • Brand reputation management is always a great investment. The dashboard alerts you in real-time when your brand or product is mentioned across any of the platforms and offers a quick and efficient way to respond. The Sprinklr customer experience cloud can be implemented across your entire organization, including CRM and email systems.
  • If you're not growing you're dying. That alone helps me with the ROI of using Sprinklr for my client's business objectives.
Rebecca Ruck | TrustRadius Reviewer

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