This review does not include a rating.
155 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.5 out of 100
This review does not include a rating.

Feature Set Ratings

    Listening/monitoring

    8.0

    Sprinklr Social Engagement & Sales

    80%

    Verint Experience Management

    Feature Set Not Supported
    N/A
    Sprinklr Social Engagement & Sales ranks higher in 4/4 features

    Boolean keyword searches

    7.9
    79%
    42 Ratings
    N/A
    0 Ratings

    Filtering out noise/spam

    7.9
    79%
    45 Ratings
    N/A
    0 Ratings

    Sentiment analysis

    7.2
    72%
    46 Ratings
    N/A
    0 Ratings

    Broad channel coverage

    9.2
    92%
    45 Ratings
    N/A
    0 Ratings

    Publishing

    8.0

    Sprinklr Social Engagement & Sales

    80%

    Verint Experience Management

    Feature Set Not Supported
    N/A
    Sprinklr Social Engagement & Sales ranks higher in 4/4 features

    Content planning and scheduling

    8.2
    82%
    47 Ratings
    N/A
    0 Ratings

    Audience targeting

    7.5
    75%
    42 Ratings
    N/A
    0 Ratings

    Content optimization

    8.0
    80%
    40 Ratings
    N/A
    0 Ratings

    Workflow management

    8.5
    85%
    44 Ratings
    N/A
    0 Ratings

    Engagement

    8.2

    Sprinklr Social Engagement & Sales

    82%

    Verint Experience Management

    Feature Set Not Supported
    N/A
    Sprinklr Social Engagement & Sales ranks higher in 3/3 features

    Automated routing and prioritization

    8.6
    86%
    42 Ratings
    N/A
    0 Ratings

    Customer interaction histories

    7.8
    78%
    47 Ratings
    N/A
    0 Ratings

    Bulk actions

    8.3
    83%
    44 Ratings
    N/A
    0 Ratings

    Marketing

    8.8

    Sprinklr Social Engagement & Sales

    88%

    Verint Experience Management

    Feature Set Not Supported
    N/A
    Sprinklr Social Engagement & Sales ranks higher in 4/4 features

    Lead generation

    8.2
    82%
    29 Ratings
    N/A
    0 Ratings

    Content marketing

    9.0
    90%
    35 Ratings
    N/A
    0 Ratings

    Paid media management

    8.9
    89%
    30 Ratings
    N/A
    0 Ratings

    Campaigns and promotions

    8.9
    89%
    36 Ratings
    N/A
    0 Ratings

    Channel coverage/integration

    9.2

    Sprinklr Social Engagement & Sales

    92%

    Verint Experience Management

    Feature Set Not Supported
    N/A
    Sprinklr Social Engagement & Sales ranks higher in 7/7 features

    Twitter

    8.9
    89%
    50 Ratings
    N/A
    0 Ratings

    Facebook

    9.1
    91%
    50 Ratings
    N/A
    0 Ratings

    LinkedIn

    9.4
    94%
    37 Ratings
    N/A
    0 Ratings

    Google+

    9.3
    93%
    25 Ratings
    N/A
    0 Ratings

    Instagram

    9.2
    92%
    49 Ratings
    N/A
    0 Ratings

    Pinterest

    9.5
    95%
    26 Ratings
    N/A
    0 Ratings

    YouTube

    9.2
    92%
    35 Ratings
    N/A
    0 Ratings

    Reporting/analytics

    8.4

    Sprinklr Social Engagement & Sales

    84%

    Verint Experience Management

    Feature Set Not Supported
    N/A
    Sprinklr Social Engagement & Sales ranks higher in 3/3 features

    Campaign success analytics

    8.7
    87%
    48 Ratings
    N/A
    0 Ratings

    Real-time tracking

    8.3
    83%
    50 Ratings
    N/A
    0 Ratings

    Competitor analysis

    8.1
    81%
    34 Ratings
    N/A
    0 Ratings

    Account management

    8.4

    Sprinklr Social Engagement & Sales

    84%

    Verint Experience Management

    Feature Set Not Supported
    N/A
    Sprinklr Social Engagement & Sales ranks higher in 2/2 features

    Role-based user permissions & privileges

    8.5
    85%
    48 Ratings
    N/A
    0 Ratings

    Mobile access

    8.3
    83%
    42 Ratings
    N/A
    0 Ratings

    Attribute Ratings

      Likelihood to Recommend

      8.7

      Sprinklr Social Engagement & Sales

      87%
      77 Ratings

      Verint Experience Management

      N/A
      0 Ratings

      Likelihood to Renew

      8.5

      Sprinklr Social Engagement & Sales

      85%
      28 Ratings

      Verint Experience Management

      N/A
      0 Ratings

      Usability

      8.0

      Sprinklr Social Engagement & Sales

      80%
      6 Ratings

      Verint Experience Management

      N/A
      0 Ratings

      Availability

      9.1

      Sprinklr Social Engagement & Sales

      91%
      10 Ratings

      Verint Experience Management

      N/A
      0 Ratings

      Performance

      8.2

      Sprinklr Social Engagement & Sales

      82%
      8 Ratings

      Verint Experience Management

      N/A
      0 Ratings

      Support Rating

      9.0

      Sprinklr Social Engagement & Sales

      90%
      51 Ratings

      Verint Experience Management

      N/A
      0 Ratings

      In-Person Training

      7.0

      Sprinklr Social Engagement & Sales

      70%
      2 Ratings

      Verint Experience Management

      N/A
      0 Ratings

      Online Training

      8.4

      Sprinklr Social Engagement & Sales

      84%
      3 Ratings

      Verint Experience Management

      N/A
      0 Ratings

      Implementation Rating

      9.0

      Sprinklr Social Engagement & Sales

      90%
      10 Ratings

      Verint Experience Management

      N/A
      0 Ratings

      Product Scalability

      8.2

      Sprinklr Social Engagement & Sales

      82%
      1 Rating

      Verint Experience Management

      N/A
      0 Ratings

      Likelihood to Recommend

      Sprinklr

      In my perspective, I would say Sprinklr Modern Sales &
      Engagement is best suited for teams and organizations who are more involved in
      automating social media activities, getting a great analytical report on
      activity engagement, and generating lists and bolds that helps determine the
      trends and events, etc. One of the best tools that one could use for clients
      with every information they would need.
      Read full review

      Verint

      No answers on this topic

      Pros

      Sprinklr

      • Customization - Through Sprinklr's rules and robust custom field creation, you really can create a lot of customization for every facet of your business.
      • Listening - Their Listening Engine and Explorer are fantastic ways to proactively find engagement-friendly conversations, in addition competitively research your brand.
      • Care - Using their case formatting, messages and customer contacts can be routed and assigned easily to available reps, and their bot builder can help to automate your contacts without sacrificing a personal touch.
      Read full review

      Verint

      No answers on this topic

      Cons

      Sprinklr

      • Overall, Sprinklr rewards users to do a lot of digging on their own to get to the more in-depth functionalities. For instance, the asset manager feature leads you to a dashboard with all the content you ever published but doesn't tell you what to do next or how to organize it
      • Sprinklr offers basic social listening features, but it is much more limited than other pure social listening players like Crimson Hexagon or Brandwatch. It is perfectly usable for a quick search but I wouldn't recommend it as your sole social listening platform
      Read full review

      Verint

      No answers on this topic

      Pricing Details

      Sprinklr Social Engagement & Sales

      Starting Price

      Editions & Modules

      Sprinklr Social Engagement & Sales editions and modules pricing
      EditionModules

      Footnotes

        Offerings

        Free Trial
        Free/Freemium Version
        Premium Consulting/Integration Services

        Entry-level set up fee?

        No setup fee

        Additional Details

        Pricing Info

        Verint Experience Management

        Starting Price

        Editions & Modules

        Verint Experience Management editions and modules pricing
        EditionModules

        Footnotes

          Offerings

          Free Trial
          Free/Freemium Version
          Premium Consulting/Integration Services

          Entry-level set up fee?

          No setup fee

          Additional Details

          Likelihood to Renew

          Sprinklr

          I really do feel that Sprinklr is the most complete enterprise social media program. It covers everything you would need to do to run a strategic social media program. On top of that, the success managers are really the best. Our success manager goes above and beyond for us and has been so helpful to us with setting up some very specific repots and profiles. Paul (our CSM) has been great about keeping us up to date on the latest features and functionality as well as helping us set up innovative dashboards as need
          Read full review

          Verint

          No answers on this topic

          Usability

          Sprinklr

          Overall, I really enjoyed Sprinklr. It is a multi-faceted platform although I used it primarily for review management. It's easy-to-use and learn, has great customer service and is a great design. My only complaint would be that if there was a blip in pulling in reviews, we'd have to go back through each review site manually and make sure nothing was unresponded to. This could be cumbersome and time-consuming. Other than that, I really enjoyed using it
          Read full review

          Verint

          No answers on this topic

          Reliability and Availability

          Sprinklr

          Our account partners at Sprinklr are not only responsive to out needs, both domestically and internationally, but have consistently approached us with ideas on how to improve our communication and collaboration in a proactive manner.
          Read full review

          Verint

          No answers on this topic

          Performance

          Sprinklr

          Perfornace is not aan issue. The issues/bugs with this software are few and far between. And when one pops up the 24/7 support team is helpful, quick and informative.
          Read full review

          Verint

          No answers on this topic

          Support Rating

          Sprinklr

          Support is amazing. We have had to reach out [to] them only a few times in the past few years. Each time, they were back in touch with us within the hour or two, no matter the time. We've always had our issues addressed quickly and promptly corrected. They are a great team to work with.
          Read full review

          Verint

          No answers on this topic

          In-Person Training

          Sprinklr

          I don't recall our training in detail. I know we met in person a few times, and did some over-the-phone product walk-throughs. It may have been somewhat informal -- I don't recall having any takeaways to refer to.
          Read full review

          Verint

          No answers on this topic

          Online Training

          Sprinklr

          Through multiple webinars, easily accessible training documents, and ad-hoc sessions with my account manager I am never left in the dark when I have a question.
          Read full review

          Verint

          No answers on this topic

          Implementation Rating

          Sprinklr

          The implementation personnel at Sprinklr are top-notch. They will work with you to make sure they setup Sprinklr in a way that best aligns with your structural needs
          Read full review

          Verint

          No answers on this topic

          Alternatives Considered

          Sprinklr

          As much as I get frustrated with Sprinklr, Sprinklr is a much cleaner platform than others I have used and I do obtain good data from the reports due to my custom filters, allowing me to pass along education onto product teams in regards to their specific lines.
          Read full review

          Verint

          No answers on this topic

          Scalability

          Sprinklr

          Always start simple with Sprinklr, e.g. one client. You can easily grow over time adding products/units/regions, etc
          Read full review

          Verint

          No answers on this topic

          Return on Investment

          Sprinklr

          • Reports can be customized and exported easily in many different formats. I especially like the PowerPoint version of reports. It quickly and professionally creates a custom slideshow to show the metrics of the platforms and time periods you choose. This is a great way to keep your company's C-level executives informed on your team's progress and investing in your efforts. This is especially true for executives that do not personally use or understand the value of social media.
          • Brand reputation management is always a great investment. The dashboard alerts you in real-time when your brand or product is mentioned across any of the platforms and offers a quick and efficient way to respond. The Sprinklr customer experience cloud can be implemented across your entire organization, including CRM and email systems.
          • If you're not growing you're dying. That alone helps me with the ROI of using Sprinklr for my client's business objectives.
          Read full review

          Verint

          No answers on this topic

          Add comparison