What users are saying about
229 Ratings
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Score 7.4 out of 100
4 Ratings
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Score 5.4 out of 100

Likelihood to Recommend

Sugar Sell (SugarCRM)

If your organization has needs or requirements that it seems cannot be met by the industry leaders in CRM, I would urge you to talk to Sugar Sell (SugarCRM). They bent over backwards to work with different groups of people within our company to prove to them how committed they were to making the product work for us. It seamlessly integrates with our email and other applications we use frequently. And they helped us configure detailed reporting for our very complex sales territories and organizational structure.If you are looking for a very basic CRM tool that doesn't require much configuration, Sugar will still work for you, but you certainly have other options.
Anonymous | TrustRadius Reviewer

TempWorks Software

TempWorks is a really great tool overall, especially in tracking the recruitment process. Managing candidate info is easy with TW, and the messages feature helps to notate any and all candidate interactions. On my end I don't use the other functionalities of the software, but I do enjoy being able to pull up a variety of reports in order to track my own set goals in regard to my performance.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Sugar Sell (SugarCRM)
8.6
TempWorks Software
Customer data management / contact management
Sugar Sell (SugarCRM)
8.9
TempWorks Software
Workflow management
Sugar Sell (SugarCRM)
8.6
TempWorks Software
Territory management
Sugar Sell (SugarCRM)
8.8
TempWorks Software
Opportunity management
Sugar Sell (SugarCRM)
8.8
TempWorks Software
Integration with email client (e.g., Outlook or Gmail)
Sugar Sell (SugarCRM)
8.9
TempWorks Software
Contract management
Sugar Sell (SugarCRM)
8.6
TempWorks Software
Quote & order management
Sugar Sell (SugarCRM)
8.2
TempWorks Software
Interaction tracking
Sugar Sell (SugarCRM)
8.1
TempWorks Software
Channel / partner relationship management
Sugar Sell (SugarCRM)
8.6
TempWorks Software

Customer Service & Support

Sugar Sell (SugarCRM)
8.8
TempWorks Software
Case management
Sugar Sell (SugarCRM)
8.9
TempWorks Software
Call center management
Sugar Sell (SugarCRM)
8.8
TempWorks Software
Help desk management
Sugar Sell (SugarCRM)
8.7
TempWorks Software

Marketing Automation

Sugar Sell (SugarCRM)
8.3
TempWorks Software
Lead management
Sugar Sell (SugarCRM)
8.9
TempWorks Software
Email marketing
Sugar Sell (SugarCRM)
7.6
TempWorks Software

CRM Project Management

Sugar Sell (SugarCRM)
9.0
TempWorks Software
Task management
Sugar Sell (SugarCRM)
9.1
TempWorks Software
Billing and invoicing management
Sugar Sell (SugarCRM)
8.9
TempWorks Software
Reporting
Sugar Sell (SugarCRM)
8.9
TempWorks Software

CRM Reporting & Analytics

Sugar Sell (SugarCRM)
8.9
TempWorks Software
Forecasting
Sugar Sell (SugarCRM)
8.9
TempWorks Software
Pipeline visualization
Sugar Sell (SugarCRM)
8.9
TempWorks Software
Customizable reports
Sugar Sell (SugarCRM)
8.9
TempWorks Software

Customization

Sugar Sell (SugarCRM)
8.8
TempWorks Software
Custom fields
Sugar Sell (SugarCRM)
8.9
TempWorks Software
Custom objects
Sugar Sell (SugarCRM)
9.0
TempWorks Software
Scripting environment
Sugar Sell (SugarCRM)
8.9
TempWorks Software
API for custom integration
Sugar Sell (SugarCRM)
8.5
TempWorks Software

Security

Sugar Sell (SugarCRM)
8.7
TempWorks Software
Single sign-on capability
Sugar Sell (SugarCRM)
9.1
TempWorks Software
Role-based user permissions
Sugar Sell (SugarCRM)
8.3
TempWorks Software

Social CRM

Sugar Sell (SugarCRM)
8.8
TempWorks Software
Social data
Sugar Sell (SugarCRM)
8.9
TempWorks Software
Social engagement
Sugar Sell (SugarCRM)
8.6
TempWorks Software

Integrations with 3rd-party Software

Sugar Sell (SugarCRM)
8.7
TempWorks Software
Marketing automation
Sugar Sell (SugarCRM)
8.8
TempWorks Software
Compensation management
Sugar Sell (SugarCRM)
8.6
TempWorks Software

Platform

Sugar Sell (SugarCRM)
8.2
TempWorks Software
Mobile access
Sugar Sell (SugarCRM)
8.2
TempWorks Software

Recruiting / ATS

Sugar Sell (SugarCRM)
TempWorks Software
4.2
Job Requisition Management
Sugar Sell (SugarCRM)
TempWorks Software
6.3
Company Website Posting
Sugar Sell (SugarCRM)
TempWorks Software
3.5
Publish to Social Media
Sugar Sell (SugarCRM)
TempWorks Software
3.0
Job Search Site Posting
Sugar Sell (SugarCRM)
TempWorks Software
2.5
Customized Application Form
Sugar Sell (SugarCRM)
TempWorks Software
5.7
Resume Management
Sugar Sell (SugarCRM)
TempWorks Software
5.3
Duplicate Candidate Prevention
Sugar Sell (SugarCRM)
TempWorks Software
5.3
Candidate Search
Sugar Sell (SugarCRM)
TempWorks Software
4.7
Applicant Tracking
Sugar Sell (SugarCRM)
TempWorks Software
6.3
Collaboration
Sugar Sell (SugarCRM)
TempWorks Software
5.0
Task Creation and Delegation
Sugar Sell (SugarCRM)
TempWorks Software
2.0
Email Templates
Sugar Sell (SugarCRM)
TempWorks Software
4.0
User Permissions
Sugar Sell (SugarCRM)
TempWorks Software
4.0
Notifications and Alerts
Sugar Sell (SugarCRM)
TempWorks Software
2.0
Reporting
Sugar Sell (SugarCRM)
TempWorks Software
4.0

Pros

Sugar Sell (SugarCRM)

  • Very easy to set up and configure reports among teams. Very customizable and allows me to build reports that illustrate how the team is performing.
  • Exporting granular reports into excel for in depth analysis and actionable measures.
  • Ability to mass upload lots of information and leads. Important for our team to import lots of information on prospecting clients.
Anonymous | TrustRadius Reviewer

TempWorks Software

  • Helps keep candidate information and documentation organized
  • Assists in tracking progress of candidates during the hiring process
  • Easily allows access to client information for recruiters
Anonymous | TrustRadius Reviewer

Cons

Sugar Sell (SugarCRM)

  • The back-end programming (logical hooks) for advanced customizations could benefit from a more user-friendly interface
  • General layout could be improved by the addition of modern templates to customize the standard look and feel
  • Support communities could be further improved with the addition of videos on how to do specific configuration, modules.
Anonymous | TrustRadius Reviewer

TempWorks Software

  • [I believe] Customer Service is terrible.
  • [In my experience,] responsiveness is terrible.
  • [I feel] ease of use isn't great.
  • [In my opinion,] processes take too long, too many steps.
Seth Sandler | TrustRadius Reviewer

Likelihood to Renew

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 8.2
Based on 26 answers
Our organization will continue to use Sugar as long as it remains cost effective and it addresses the majority of our needs. I will, however, recommend looking into other options once our needs increase and there is additional budget for some bigger named and more robust platform options. I feel if the application was friendlier to end users we would get better productivity as well.
Andrew Dunifer, MBA/MS MIS | TrustRadius Reviewer

TempWorks Software

No score
No answers yet
No answers on this topic

Usability

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 8.7
Based on 10 answers
There's a learning curve associated with Sugar. Right away, it's not as easy as an out-of-the-box CRM. Once you learn how to use Sugar, the system fits what your needs are. With any other CRM, you'd be trying to figure out how your company can best fit the CRM. You don't want to change your business cycle for your CRM, the CRM should fit your business cycle.
Anonymous | TrustRadius Reviewer

TempWorks Software

TempWorks Software 5.7
Based on 3 answers
It works well enough
Anonymous | TrustRadius Reviewer

Reliability and Availability

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 10.0
Based on 2 answers
SugarCRM has never been down for us.
Peter Fletcher | TrustRadius Reviewer

TempWorks Software

No score
No answers yet
No answers on this topic

Performance

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 10.0
Based on 2 answers
No response time issues ever. Very productive due to its ease of use.
Peter Fletcher | TrustRadius Reviewer

TempWorks Software

No score
No answers yet
No answers on this topic

Support Rating

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 9.2
Based on 18 answers
Sugar Sell's support team is great, they helped us during the implementation process when we were new to the Sugar Sell CRM. They explained to us the essential feature sets that we can explore and implement tailored to our use case, requirements, and expectation of the platform. They are also super responsive and are available on multiple channels like call, mobile support, chat apart from email which makes them very much reachable in case of any mission-critical issue.
Himanshu Shah | TrustRadius Reviewer

TempWorks Software

TempWorks Software 5.5
Based on 2 answers
I give this a zero on all fronts. In fact, I tried to reach out to the CEO multiple times to help me resolve challenges we were having and he did not respond to me once. Had he responded we probably would still be with them today.
Seth Sandler | TrustRadius Reviewer

In-Person Training

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 9.0
Based on 1 answer
We feel clasroom training is essential to ensure user adoption and buy-in. Video and on-line training courses gave their place but being in a classroom setting enables the Team to make any potential CRM issues visble right up front.
Peter Fletcher | TrustRadius Reviewer

TempWorks Software

No score
No answers yet
No answers on this topic

Online Training

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 8.0
Based on 1 answer
Only part of an implemementation as noted previously.
Peter Fletcher | TrustRadius Reviewer

TempWorks Software

No score
No answers yet
No answers on this topic

Implementation Rating

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 9.0
Based on 9 answers
Study, study, and study. Be prepared to train everyday until all processes are flowing nicely. The CRM is the elephant and figuring out where to take the first bite can be a challenge. But there is only one way to eat this elephant, one bite at a time. Systematic planning is very important.
Marc Prince | TrustRadius Reviewer

TempWorks Software

No score
No answers yet
No answers on this topic

Alternatives Considered

Sugar Sell (SugarCRM)

GoldMine was an archaic platform. Adding custom fields was difficult. Reporting was horrible. Sugar CRM blows it out of the water. It's also easier to use and navigate. Having all of the data available from any browser is also a tremendous advantage compared to our private installation of GoldMine which required their software and a VPN connection.
Sid Haas | TrustRadius Reviewer

TempWorks Software

The way in which I utilize TW now is a bit antiquated compared to the online portals that I used with Bullhorn and Crelate. I think the simplicity of the funtionality of TW is much easier to navigate than Bullhorn and Crelate, however I think it really depends on your permissions of use, flexibility in customization, etc. I feel as though Bullhorn did a great job of search functionality, as it was easier to search for candidates on the online platform with a search bar up top that you could literally type anything into and the candidate would automatically populate under the search bar. Ex. If I were looking up a candidate by their phone number, I would start typing it in any format (3176541277 or 317-654-1277 or (317) 654-1277) and no matter what the corresponding candidate would pop up as I typed. Same with email, first or last name, etc.
Anonymous | TrustRadius Reviewer

Scalability

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 9.0
Based on 1 answer
Works from 2-300 Users in our experience.
Peter Fletcher | TrustRadius Reviewer

TempWorks Software

No score
No answers yet
No answers on this topic

Return on Investment

Sugar Sell (SugarCRM)

  • Just one of our customized modules allowed us to automate multiple processes and saves us on average 500 man hours a year.
  • It allows each user to have a 360-degree view point of our databases at any given point.
  • Incorporating some of our onsite operational pieces within SugarCRM has given us the opportunity to reduce the number of places information is stored to one.
Jennifer Stewart | TrustRadius Reviewer

TempWorks Software

  • It is not good at notifications
  • It does not send paystubs out regularly
  • The search engine does not search the whole system
Anonymous | TrustRadius Reviewer

Pricing Details

Sugar Sell (SugarCRM)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Sugar Sell (SugarCRM) Editions & Modules

Edition
Sugar Sell$80.001
Sugar Professional$52.001
Sugar Enterprise$85.001
  1. Per User/Per Month (billed annually)
Additional Pricing Details

TempWorks Software

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

TempWorks Software Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Sugar Sell (SugarCRM)
8.3
TempWorks Software
5.0

Likelihood to Renew

Sugar Sell (SugarCRM)
8.2
TempWorks Software

Usability

Sugar Sell (SugarCRM)
8.7
TempWorks Software
5.7

Reliability and Availability

Sugar Sell (SugarCRM)
10.0
TempWorks Software

Performance

Sugar Sell (SugarCRM)
10.0
TempWorks Software

Support Rating

Sugar Sell (SugarCRM)
9.2
TempWorks Software
5.5

In-Person Training

Sugar Sell (SugarCRM)
9.0
TempWorks Software

Online Training

Sugar Sell (SugarCRM)
8.0
TempWorks Software

Implementation Rating

Sugar Sell (SugarCRM)
9.0
TempWorks Software

Scalability

Sugar Sell (SugarCRM)
9.0
TempWorks Software

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