What users are saying about

Talkwalker

17 Ratings

Talkwalker

17 Ratings
Score 8.6 out of 101

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Likelihood to Recommend

Talkwalker

I think the scenarios where there are big, broad ideas that the client wants to follow, such as an entire industry or social issue, then drill down to see where they and their competitors fit. Having the big data aspect allows for more insights in the long run, as the broader search can draw in things that wouldn't normally turn up in regular research, such as side conversations and influencers within the social community.
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Pros

  • The Boolean capabilities on the system are incredible. They're not only thorough but address things I never would have though possible, such as metrics. This allows a search to be as particular as you want it, especially if what the client is looking for is difficult to narrow down.
  • Their customer service is wonderful. Everyone is very accommodating, kind, and willing to receive suggestions or criticisms as they come. The company is looking to improve in every way they can, and wants feedback.
  • The tool is very flexible. There are many roads to the same place, which allows the data to be sliced and diced in all the ways the client needs with relative ease.
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Cons

  • Human analysis: programs built around human analysis tend to require advanced custom scoring options. These exist in Talkwalker, but using can become a little cumbersome when analyzing large quantities of articles. Then again, Talkwalker's exporting capabilities make it easy to feed the content into a specialized scoring platform.
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Likelihood to Renew

Talkwalker9.1
Based on 1 answer
Love it! In most cases, Talkwalker is a no-brainer: I can confidently recommend it to clients.
Philippe Sadron profile photo

Usability

Talkwalker9.1
Based on 1 answer
Despite all the functionalities available on the platform, I never felt overwhelmed or confused
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Support

Talkwalker9.1
Based on 1 answer
Every person I have had the pleasure to interface with at Talkwalker has been kind, knowledgeable, and rooting for my success. The team really does an amazing job
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Alternatives Considered

Talkwalker's ability to instantly search two years of past content (versus 30-60) days for most competitors is a convincing argument for clients such as PR agencies who often need to look back at 2 years of a prospect's coverage for a new business pitch
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Return on Investment

  • Brand security. We now have access to a much broader conversation about our brand.
  • Workflow efficiencies. Significantly slashes report time.
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Pricing Details

Talkwalker

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details