Ubiquiti Networks in San Jose provides their UniFi wi-fi hotspot technology.
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WatchGuard Secure Wi-Fi Cloud
Score 8.6 out of 10
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The vendor says WatchGuard Wi-Fi Cloud is where you take your access points to
unlock their full potential. With a Secure Wi-Fi license, you get patented WIPS
security, compliance reporting including PCI, Wi-Fi vulnerability assessment
reporting, and every enterprise-grade WLAN feature you’ll need to take your access
points into the toughest environments – with features like live floorplan
views, hotspot 2.0, application firewall, and role-based access with 802.1x. WatchGuard
Wi-Fi Cloud has…
In the past few months we purchased thousands of dollars in brand new networking equipment from Ubiquiti. IT DOES NOT WORK CORRECTLY We bought 2 sets of hardware. 1 for home office and 1 for work. They both have the same issue (internet stops working). We have emailed literally dozens of times with customer service and they have not been able to resolve the issue. We have requested escalation to more trained technicians and have asked them to log into our system to assess. None of this has happened and our internet continues to intermittently work.
The WatchGuard Secure Wi-Fi Cloud works well in any scenario. With the number of AP model options, this solution can work at a coffee shop all the way up to a multi-tenant facility with thousands of users.
Most of the AP's are highly reliable and can be used indoors or in covered outdoor spaces.
Outdoor Mesh AP's with an external directional antenna can effectively cover outdoor spaces with dual band wifi better than much more expensive APs.
Unifi Protect via the Cloud Key Gen2+ is probably the slickest, most affordable IP camera system on the market right now.
Unifi controller is powerful yet simple to administrate.
Remote management of entire networks through a single pane of glass is easy to accomplish with the Unifi controller.
Cloud Key Gen2 solves problems with the first Cloud Key wiht a built-in battery backup.
When you are "full stack" Unifi with wifi, network switches and gateways, the control you can wield over a network in just a few clicks and the amount of data you can glean from a quick glance in the controller is incredibly impressive. It makes an IT guy wish every product/service could be so tightly and well-integrated.
Community support is excellent, Unifi staff monitors their official forums and responds to almost every thread.
UniFi's system is intuitive in how options are placed and explained throughout the interface. What is not directly explainable within the interface, Ubiquiti does provide several knowledgebase documents explaining best practices and methods of troubleshooting when things don't go exactly right. We've been using them for over three years, and the benefits vastly outweigh any negatives we could come up with on the equipment and system.
Support tickets can be proactively created within the dashboard with full detailed documentation. The Ubiquiti website provides detailed documentation on support. Forum and user groups also provide the interested community with information that covers all aspects of issues or questions users can encounter with the latest and most updated information.
The support team is great! I have never had an issue getting the support I needed. They make it a point to stick with the issue until it's resolved to the customer's satisfaction. They do not make you feel like you need to hurry up and close the ticket. They make sure the solution is working as designed.
Ubiquiti is overall easier to work with. There is no special training needed to accomplish many of the things required with a Cisco product. Since my time is stretched thin, I need something that I can manage without being weighed down by command-line communications. Also, I am able to use my wireless devices to maintain every Ubiquiti device on my network.
WatchGuard Secure Wi-Fi Cloud offers the cloud management solution unlike Ubiquiti which needs a controller that you need to setup, configure, update, and maintain. Also Security is offered with Secure Wi-Fi cloud.
The access points and switch were extremely affordable and we've had minimal downtime over the life of the products.
The switch was in our main rack and there was a bug in the firmware that would reboot the switch if you made a change to one of the switch ports (that was not in use at the time). This caused our entire organization to have a network outage, in the middle of the day. Fortunately we didn't have any customer refunds to issue. We've had to purchase different switches for the main racks, and place the UniFi switch in a better suited place.
